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Knowledge hub

Welcome to the Knowledge Hub­­­­, where you can find a range of resources designed to help you get a deeper understanding of the entire credit and lending world.
Take a look at the webinars, conference presentations, best practice case studies, recommended reports and insight tools by different industry below.
Kensington Mortgages CEO: "Products will have to change to support those who've been on furlough"
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Kensington Mortgages CEO: "Products will have to change to support those who've been on furlough"

Top Stories17 Sep 2020
Credit Strategy members can now listen on demand to our webinar with Sopra where Kensington Mortgages’ CEO Mark Arnold explored, with panellists, potential drivers of the mortgage market’s recovery
Listen on demand: Webinar - the business case for agility in collections beyond Covid-19
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Listen on demand: Webinar - the business case for agility in collections beyond Covid-19

Webinars18 Aug 2020
Credit Strategy’s latest webinar with Virgin Money, PSA Finance, Cabot Credit Management and Qualco, featured views on an industry survey, which revealed trends in collections volumes, the changes creditors are making in collections technology, and how fast firms are transitioning
Listen on demand: Responsible lending in a lockdown webinar
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Listen on demand: Responsible lending in a lockdown webinar

Webinars01 May 2020
Credit Strategy members can now listen on demand to our webinar with Equifax, Responsible lending in a lockdown, which explored the tools for lenders to assess affordability among new and existing borrowers, amid the economic impact of Covid-19
Listen on demand - mortgage webinar: The future of the digital mortgage journey
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Listen on demand - mortgage webinar: The future of the digital mortgage journey

Webinars18 Feb 2020
In this webinar with Experian, we explored changes in the digital mortgage journey, how this impacts providers, distributors and consumers, and the practical elements of a modern digital mortgage proposition
Last chance to register for webinar - the essentials of a digital mortgage proposition
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Last chance to register for webinar - the essentials of a digital mortgage proposition

Webinar recordings07 Feb 2020
As consumer expectations for their mortgage application journey have never been higher, this free webinar on February 13 will explore the essential pillars of a modern, digital mortgage proposition
Listen on demand - commercial finance webinar: The evolution of small business lending
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Listen on demand - commercial finance webinar: The evolution of small business lending

Webinar recordings30 Jan 2020
The commercial lending market continues to go through change. Lenders want to lend, and businesses want to borrow. However, meeting this opportunity effectively remains a longstanding challenge.
Listen on demand - competition, margin and product design in the mortgage market
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Listen on demand - competition, margin and product design in the mortgage market

Webinar recordings06 Jan 2020
Are mortgage lenders poised to revamp their products, or move up the risk curve? These questions were answered in a Credit Strategy webinar recording examining competition, margins and new approaches to risk
Asset finance market webinar: The future of intermediation in asset finance and beyond
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Asset finance market webinar: The future of intermediation in asset finance and beyond

Webinar recordings19 Dec 2019
Credit Strategy hosted a webinar on the future for brokers in asset, car and commercial finance, exploring how they may fare in a digitised world of automation
Auto finance market webinar: Maximising the value of existing customer relationships
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Auto finance market webinar: Maximising the value of existing customer relationships

Webinar recordings09 Dec 2019
The webinar is relevant for anyone in the auto finance sector with responsibility for revenue generation, customer retention, customer experience, innovation or risk management.
Making Affordability Personal Webinar
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Making Affordability Personal Webinar

Webinar recordings25 Jun 2019
With new data comes new opportunities. Today risk, in an open data world, can be more accurate, faster and applied on a customer level. With the right architecture, you can receive signals from the data which can help you better respond and design individual journeys.
People-led Debt Collections Webinar
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People-led Debt Collections Webinar

Webinar recordings25 Jun 2019
Many UK households are experiencing financial stress. In addition, interchangeable interest rates and a slowing economy will continue to pressurise. These factors are causing, or will cause, strain on people and in some instances may lead to people becoming overexposed and therefore unable to maintain repayments, resulting in them being brought into the collections environment. Against the backdrop of these challenges, a people-led collections approach is the right direction to take.
Maximising potential from inside the big data universe
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Maximising potential from inside the big data universe

Webinar recordings25 Jun 2019
Data and innovation offers huge potential to revolutionise all markets. There is an opportunity to be one step ahead of the need, to redesign journeys and enhance enterprise strategies. To do this you need access to the most advanced analytics but also the best quality, including variations and types of data, and then the technology that can act on this insight. Data science can present a unique opportunity for uncovered growth and accelerate your business.
Making the most of technology in collections from the C-suite to the collections floor
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Making the most of technology in collections from the C-suite to the collections floor

Webinar recordings25 Jun 2019
The use of today’s collections technology relieves pressure throughout organisations – benefiting all levels, from senior management to customer-facing staff and consumers in debt. Collections technology has the ability to transform results.
AI and automation in utilities and telecoms 
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AI and automation in utilities and telecoms 

Webinar recordings23 Oct 2018
A live webinar exploring findings from a major survey of utility and telecoms providers, that unearthed their views on: The use of automation and AI in credit referencing, affordability checks, fraud prevention and more, approach to data capture and deployment and areas of regulatory focus.
AI, retail finance and regulation: Solving the puzzle
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AI, retail finance and regulation: Solving the puzzle

Webinar recordings27 Sep 2018
A webinar exploring findings from a major survey of car finance providers, that reveals their views on: technology’s role in providing a frictionless customer journey, the role data plays in making lending decisions, areas of regulatory focus
Open Banking and AI: Who are the winners?
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Open Banking and AI: Who are the winners?

Webinar recordings03 Aug 2018
A webinar exploring findings from a major survey of banks, building societies and alternative lenders, that unearths their views on:
Automation, affordability and AI, frictionless customer journeys and Open Banking, areas of regulatory focus
AI and automation in car finance: Where are we heading?
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AI and automation in car finance: Where are we heading?

Webinar recordings03 Aug 2018
A webinar exploring findings from a major survey of car finance providers, that reveals their views on: technology’s role in providing a frictionless customer journey, the role data plays in making lending decisions, areas of regulatory focus
Automating credit agreements

Automating credit agreements

Webinar recordings17 Oct 2017
Hear expert insight on credit agreements, digitisation, why e-signatures are not enough, and how automation can reduce risk in your organisation.
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