Simon Bayley, Moneybarn’s commercial director, discusses with Lauren Tavener the car finance provider’s recent expansion into the near prime market, and why it has "aggressive targets"
At some point in 2021, StepChange expects a collision between problem debt and vulnerability, but policymakers can find a way to help those turning to food banks, writes Phil Andrew
Some measures introduced to protect consumers of credit products will likely become permanent, writes Jonathan Horsman, secretary to the All Party Parliamentary Group on Alternative Lending
Tracey Newton of Yorkshire Building Society discusses innovating a reward strategy to serve nearly 4,000 people, whatever stage of their life or career they are in
Mark Gutteridge, managing director of automatic switching service Flipper, outlined why utilities and telecoms providers should expect greater willingness among customers to switch provider at the Collections & Vulnerability Summit
→ How lenders are personalising engagement and policies for vulnerable customers
→ Chris Fitch, vulnerability lead consultant at the Money Advice Trust, explains how firms can satisfy ICO and FCA guidance on recording vulnerability among customers
→ StepChange’s CEO shares views on how new inquiries from clients in financial hardship are already flooding in to debt advisers
The Money Advice Trust’s Stop the Knock 2019 revealed that the use of bailiffs by local authorities in England and Wales has risen seven percent over the last two years
The Financial Conduct Authority is failing to adequately protect consumers from high interest costs on credit cards, according to a joint report from the Centre for Responsible Credit, New Economics Foundation, Jubilee Debt Campaign and Research for Action
An independent report has called for urgent action to be taken by energy companies, regulators and the government to better identify customers in vulnerable circumstances and improve the help and support given to them
This on-demand webinar with Credit Kudos and a panel of lenders explored how consumer-consented data can open up access for under-served financial consumers
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