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Features

FCA issues new guidance for car finance firms, as market volumes fall nearly 80%

FCA issues new guidance for car finance firms, as market volumes fall nearly 80%

Marcel LeGouais
New guidance has been issued for motor finance providers on granting extended payment holidays, and agreeing new deferrals, just after industry statistics showed how far business volumes have fallen
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Best Practice Case Study: Cabot’s strategy for vulnerable customers

Best Practice Case Study: Cabot’s strategy for vulnerable customers

Credit Strategy
In October 2019, Cabot Credit Management won the Best Vulnerable Customer Support Strategy category, at the Collections & Customer Service Awards. The entry detailed a multi-stranded approach, including working with the Samaritans, Surviving Economic Abuse, Mental Health UK and other charities. You can find the full details here
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Best Practice Case Study: How npower and Sonex’s resolution-based partnership is helping vulnerable customers

Best Practice Case Study: How npower and Sonex’s resolution-based partnership is helping vulnerable customers

Credit Strategy
At the Utilities & Telecoms Awards 2019, npower won the Best Outsourcing and Partnership Initiative award for its partnership with Sonex. Through the partnership, npower saw a reduction in the number of vulnerable customers reaching the later stages of collections
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The CS Interview

Premium: Yorkshire Building Society’s Tracey Newton on scaling the lender’s reward offering to its staff

Premium: Yorkshire Building Society’s Tracey Newton on scaling the lender’s reward offering to its staff

19 Feb 2020Amber Pritchard
Tracey Newton of Yorkshire Building Society discusses innovating a reward strategy to serve nearly 4,000 people, whatever stage of their life or career they are in
Read full interview

Opinion

Quotes by TradingView

Insight tools

Speaker Interview: Experian's Rob Haslingden

Credit Strategy speaks to Experian’s Rob Haslingden at the Lending Summit 2019

Speaker Interview: Experian's James McGarva

Credit Strategy speaks to Experian’s James McGarva at the Lending Summit 2019

Speaker Interview: Experian's Emma Davies

Credit Strategy speaks to Experian’s Emma Davies at the Lending Summit 2019

Editor’s annotations: Four things we learned about switching at the Collections & Vulnerability Summit

Mark Gutteridge, managing director of automatic switching service Flipper, outlined why utilities and telecoms providers should expect greater willingness among customers to switch provider at the Collections & Vulnerability Summit
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Continuity in a crisis: The UK’s largest lenders explain how they’ve transitioned to WFH polices, and supported up to 1.6million customers, during the pandemic

Continuity in a crisis: The UK’s largest lenders explain how they’ve transitioned to WFH polices, and supported up to 1.6million customers, during the pandemic

Edition’s highlights:

→ Worse than the 2008 crash? Our resident economist explains why this year’s recession could be deeper than the economic depression of 08/09

→ Covid-19 exposes the UK’s financial fragility: How coronavirus is exposing weaknesses in welfare policy and household finances

→ Putting credit invisibles on the map: How our survey with Experian revealed the regions where consumers are invisible on credit information
Read the issue

Recommended reports

The last pit stop? McKinsey Global Banking Annual Review 2019

More than half of world’s banks “too weak” to survive a downturn, according to this McKinsey & Co report
Download

Stop the Knock 2019

The Money Advice Trust’s Stop the Knock 2019 revealed that the use of bailiffs by local authorities in England and Wales has risen seven percent over the last two years
Download

FCA: Guidance for firms on the fair treatment of vulnerable customers

The Financial Conduct Authority (FCA) has launched a consultation on proposed guidance for firms on the fair treatment of vulnerable customers
Download

Regulating the credit card market: Why we need a cap on costs

The Financial Conduct Authority is failing to adequately protect consumers from high interest costs on credit cards, according to a joint report from the Centre for Responsible Credit, New Economics Foundation, Jubilee Debt Campaign and Research for Action
Download

Cifas Fraudscape 2019

The overall level of fraud in the UK rose for a second year, according to figures from fraud prevention body Cifas
Download

"Energy sector as a whole is not consistently meeting the needs of customers"

An independent report has called for urgent action to be taken by energy companies, regulators and the government to better identify customers in vulnerable circumstances and improve the help and support given to them
Download
Webinar recordings
Listen on demand: Responsible lending in a lockdown webinar

Listen on demand: Responsible lending in a lockdown webinar

Credit Strategy members can now listen on demand to our webinar with Equifax, Responsible lending in a lockdown, which explored the tools for lenders to assess affordability among new and existing borrowers, amid the economic impact of Covid-19
Watch the recording

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