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ANALYSIS

The CS Interview

Premium: The Cabinet Office’s Steven Coppard on changing the public sector’s approach to collections

Premium: The Cabinet Office’s Steven Coppard on changing the public sector’s approach to collections

27 Sep 2019 Calum Fuller
Now responsible for the vast majority of central and local government debt, the Cabinet Office’s Steven Coppard talks overhauling approaches to debt collection across the entire public sector
Read full interview

Opinion

Natalie Trist

Premium: The credit industry must take impairment more seriously

 Natalie Trist
Natalie Trist

Premium: The Debt and Mental Health Evidence Form has gone from first to last

 Chris Fitch
Natalie Trist

Premium: Credit and debt policies suffer in Brexit’s shadow

 Jonathan Horsman
Natalie Trist

Premium: When increased client demand isn’t a good thing

 Phil Andrew
Read more stories

Features

Premium: Credit 500 members respond to FCA car finance commission plans

Premium: Credit 500 members respond to FCA car finance commission plans

 Calum Fuller
Experts across the credit profession, including Credit 500 members, have responded to the Financial Conduct Authority’s (FCA) proposals to ban the way some car retailers, and other brokers in the motor finance sector, receive commission
Read more
Premium: FOS and watching the watchers

Premium: FOS and watching the watchers

 Calum Fuller
Amid increasing frustration and criticism from lenders over its complaints regime, the Financial Ombudsman Service is looking to overhaul the way it is funded
Read more
Best practice case study: How RBS overhauled debt advice referrals, across multiple channels

Best practice case study: How RBS overhauled debt advice referrals, across multiple channels

 Credit Strategy
RBS and Payplan have been working on a partnership in the past year to radically improve referrals to free debt advice, while keeping customer choice paramount. RBS described to Credit Strategy how the initiative yielded positive outcomes
Read more
Quotes by TradingView

Insight tools

Premium: The outlook in credit as Brexit approaches

With just weeks left before a potential disorderly exit from the EU, Credit Strategy highlights why credit professionals should be aware of consumers’ inability to absorb a shock and why younger customers could be most at risk

Editor's annotations: Five things we learned about the FCA at the Car Finance Conference

Compliance with regulations has occupied car finance providers’ workload over the last year. Industry expert Jo Davis told the Car Finance Conference, sponsored by Experian, what to expect

Eight things we learned about vulnerability at the Credit Summit

Debt charity Christians Against Poverty undertook an in-depth review of vulnerability and its many forms in its Stacked Against report. At the Credit Summit, director of external affairs Dawn Stobart and social policy manager Rachel Gregory outlined their findings. Here are some highlights

The 2018 Dealer Finance Monitor - John Hughes, Mann Island

Presentation by Mann Island at Car Finance Conference 2018
Raising standards: What the government can learn about vulnerable customers from the private sector

Raising standards: What the government can learn about vulnerable customers from the private sector

Edition’s highlights:

→ Breathing space: Industry reaction to the vulnerability regime
→ Gearing up: Key lessons from the Car Finance Conference
→ Keeping score: Does credit scoring need an overhaul?
Read the issue

Recommended reports

Stop the Knock 2019

The Money Advice Trust’s Stop the Knock 2019 revealed that the use of bailiffs by local authorities in England and Wales has risen seven percent over the last two years
Download

FCA: Guidance for firms on the fair treatment of vulnerable customers

The Financial Conduct Authority (FCA) has launched a consultation on proposed guidance for firms on the fair treatment of vulnerable customers
Download

Regulating the credit card market: Why we need a cap on costs

The Financial Conduct Authority is failing to adequately protect consumers from high interest costs on credit cards, according to a joint report from the Centre for Responsible Credit, New Economics Foundation, Jubilee Debt Campaign and Research for Action
Download

Cifas Fraudscape 2019

The overall level of fraud in the UK rose for a second year, according to figures from fraud prevention body Cifas
Download

"Energy sector as a whole is not consistently meeting the needs of customers"

An independent report has called for urgent action to be taken by energy companies, regulators and the government to better identify customers in vulnerable circumstances and improve the help and support given to them
Download

Consumers’ access to financial services

A patchwork of improvements and adjustments have been targeted at some groups of consumers, but the basic level of access to financial services is still not universal, the Treasury Committee has found
Download

Bank NPL analysis

Banks continue purge of bad debt from balance sheets

The round of half-year results in recent weeks for the retail banks show that lenders are reducing bad debts by up to 76 percent in some cases
Webinar recordings
Making the most of technology in collections from the C-suite to the collections floor

Making the most of technology in collections from the C-suite to the collections floor

The use of today’s collections technology relieves pressure throughout organisations – benefiting all levels, from senior management to customer-facing staff and consumers in debt. Collections technology has the ability to transform results.
Watch the recording

LATEST INDUSTRY NEWS STRAIGHT TO YOUR INBOX

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Raising standards: What the government can learn about vulnerable customers from the private sector
Existential threat: How much of a threat are complaints management companies to alternative lenders?
Safe passage: How chief risk officers are navigating economic threats
Digital Fortress: Captains of Industry survey reveals FTSE executives’ fears around data protection
Fast lane: Why IFRS 9 is already accelerating debt sale activity
20/20 vision: How Credit Strategy is marking 20 years of representing credit
Rise of the machines
Cultural evolution: How utilities firms overhauled their approach to vulnerable customers
Standing their ground: Amid increased scrutiny from both MPs and regulators, BrightHouse is a lender very much under the microscope.
Opening the vaults: As Open Banking begins, are consumers, banks and third parties taking advantage?
The new normal: Why rising interest rates and consumer debt were key themes at the Credit Summit
The fourth revolution: Industry leaders predict the roles AI will replace
A woman in credit: Starling Bank's founder on growth plans and gender diversity in the UK
OC&C charts the road ahead for debt purchasers and DCAs
How Italy became Europe's most active NPL market
The changes collections firms have to embrace, before it's too late
Why the mortgage market is ripe for innovation
How senior managers will be held accountable for conduct
How government proposals could shake the foundations of utilities firms
The frailty of creditors' cyber crime defences
Why more councils need to change their cultural approach to collections
How to help agents cope with multiple forms of vulnerability
Copy of Mar 17
Why I&E policies need a closer look
The industry's future leaders of best practice
January 17
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