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ANALYSIS

The CS Interview

Metro Bank CRO Aileen Gillan on championing women in credit

Metro Bank CRO Aileen Gillan on championing women in credit

13 Sep 2018 Calum Fuller
Metro Bank’s chief risk officer Aileen Gillan discusses the changing landscape for gender diversity in the risk profession
Read full interview

Opinion

David Pickering

The vulnerability agenda: Behind the scenes

David Pickering
David Pickering

Guaranteed to keep you in debt

The Fifth Estate
David Pickering

Claims farming real threat to lenders

Greg Stevens
David Pickering

The View From Westminster: Credit sector faces slew of challenges in coming year

Jonathan Horsman
Read more stories

Features

Can debt collections agencies do more with less?

Can debt collections agencies do more with less?

John Ricketts
John Ricketts, president of the Credit Services Association, on how collections figures have begun to recover after a lull in 2017
Read more
A digital transformation

A digital transformation

Amber-Ainsley Pritchard
PayPlan won Debt Advice Provider of the Year at the Credit Awards, sponsored by Lowell, in May. Amber-Ainsley Pritchard explains how they improved client engagement and outcomes through digitalisation
Read more
The FCA strides into social policy

The FCA strides into social policy

Marcel LeGouais
In its high-cost credit review findings, the Financial Conduct Authority recommended a major programme of collaboration between social landlords, ministers, councils and lenders. Among other remedies, it’s a first foray into social work, writes Marcel Le Gouais
Read more
Quotes by TradingView

Insight tools

Performance through Accreditation & Education - Spencer Halil & Gerry Kouris, ALPHERA Financial Services

Presentation by ALPHERA Financial Services at the Car Finance Conference 2018

findandfundmycar.com - Adam Mepham, MotoNovo Finance

Presentation by MotoNovo Finance at the Car Finance Conference 2018

FCA Update on Car Finance Market - Jo Davis, Locke Lord

Presentation by Jo Davis at the Car Finance Conference 2018

The 2018 Dealer Finance Monitor - John Hughes, Mann Island

Presentation by Mann Island at Car Finance Conference 2018
Cultural evolution: How utilities firms overhauled their approach to vulnerable customers

Cultural evolution: How utilities firms overhauled their approach to vulnerable customers

Edition’s highlights:

→ Cultural evolution: How utilities firms overhauled their approach to vulnerable customers

→ Tackling thin files: Experian’s UK managing director on the power of new data sources

→ An unlikely candidate: Why one bailiff wants an independent regulator

→ Gender agenda: Metro Bank chief risk officer Aileen Gillan talks diversity
Read the issue

Recommended reports

Where next?

In its annual report on the market, the Credit Management and Debt Collection (CMDC) Index, OC&C Strategy Consultants charts different paths to growth for debt purchasers. NIGEL STIRK, partner at the consultancy, reports
Download

Help the aged: A lesson for mortgage lenders

Experts at Credit Strategy’s inaugural Mortgage Conference last month explained that customers are borrowing later in life and for longer. Brokers and lenders believe products for an ageing population need updating
Download

Nothing to fear but the economy itself

Experts at Credit Strategy’s Collections, Debt Sale & Purchase (CDSP) Conference explained how interest rate rises, and other economic factors, should be a warning to consumers.
Download

Unbanked and unwanted

An extensive survey and research on the UK population who remain unbanked shows surprising results, with this demographic displaying multiple profiles who are not always disadvantaged
Download

Prime destination

Whilst Italy is gaining momentum as Europe’s most active non-performing loan market, the UK is coming close to shedding the last of its financial crisis debt. Credit Strategy takes a look at the most talked-up markets past and present
Download

Defining disruption

‘Market disruption’ typically describes technology changes that render old ways of working redundant. But in the collections sphere, it means much more. Reporting on advances in technology, Open Banking, data protection regulation and consolidation, Credit Strategy finds that firms’ willingness to embrace change is vital
Download

Bank NPL analysis

Banks continue purge of bad debt from balance sheets

The round of half-year results in recent weeks for the retail banks show that lenders are reducing bad debts by up to 76 percent in some cases

RBS forbearance hits £5bn

The Royal Bank of Scotland (RBS) said it has £5.2bn of "stock" in personal banking that’s in forbearance, a figure that includes schemes from the past two years.

Lloyds results reveal £2bn of debt in forbearance

Lloyds Banking Group is holding on to a pipeline of £2bn of retail loans and advances which are in forbearance schemes, according to its annual results for 2016

The seven-year glitch

Up until the end of 2016, the annual trajectory of personal insolvencies in England and Wales had followed a fairly benign pattern
Webinar recordings
Car Finance: Removing friction from the point of sale

Car Finance: Removing friction from the point of sale

A webinar exploring findings from a major survey of car finance providers, that reveals their views on: technology’s role in providing a frictionless customer journey, the role data plays in making lending decisions, areas of regulatory focus
Watch the recording

LATEST INDUSTRY NEWS STRAIGHT TO YOUR INBOX

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Cultural evolution: How utilities firms overhauled their approach to vulnerable customers
Standing their ground: Amid increased scrutiny from both MPs and regulators, BrightHouse is a lender very much under the microscope.
Opening the vaults: As Open Banking begins, are consumers, banks and third parties taking advantage?
The new normal: Why rising interest rates and consumer debt were key themes at the Credit Summit
The fourth revolution: Industry leaders predict the roles AI will replace
A woman in credit: Starling Bank's founder on growth plans and gender diversity in the UK
OC&C charts the road ahead for debt purchasers and DCAs
How Italy became Europe's most active NPL market
The changes collections firms have to embrace, before it's too late
Why the mortgage market is ripe for innovation
How senior managers will be held accountable for conduct
How government proposals could shake the foundations of utilities firms
The frailty of creditors' cyber crime defences
Why more councils need to change their cultural approach to collections
How to help agents cope with multiple forms of vulnerability
Evan Davis: Poised to interrogate CROs at the Credit Summit
Why I&E policies need a closer look
The industry's future leaders of best practice
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