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The CS Interview

Premium: Cambridge Building Society’s Victoria Stubbs on the broadening responsibilities of chief risk officers

Premium: Cambridge Building Society’s Victoria Stubbs on the broadening responsibilities of chief risk officers

03 Dec 2019 Calum Fuller
Having won the Special Award for Chief Risk Officer at the Credit Awards 2019, Cambridge Building Society’s Victoria Stubbs explores the broadening responsibilities chief risk officers now face
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Opinion

Martin Beck

Economic trends: What's in new Bank of England boss Bailey's in-tray? - Premium

 Martin Beck
Martin Beck

Premium: Resolving persistent debt will be far from pain-free

 Phil Andrew
Martin Beck

Premium: Time to get our act together on equality

 Chris Fitch
Martin Beck

Premium: “We must teach young women to be themselves”

 Caroline Walton
Read more stories

Features

Best Practice Case Study: How npower and Sonex’s resolution-based partnership is helping vulnerable customers

Best Practice Case Study: How npower and Sonex’s resolution-based partnership is helping vulnerable customers

 Credit Strategy
At the Utilities & Telecoms Awards 2019, npower won the Best Outsourcing and Partnership Initiative award for itspartnership with Sonex. Through the partnership, npower saw a reduction in the number of vulnerable customers reaching the later stages of collections
Read more
Best Practice Case Study: How Flipper’s proactive focus led to better customer outcomes

Best Practice Case Study: How Flipper’s proactive focus led to better customer outcomes

 Credit Strategy
Flipper was voted the winner of the Best Customer Service Provider award at the 2019 Utilities & Telecoms Awards. By introducing three initiatives as part of its customer-centric focus, its membership retention is now at 94 percent percent. Here is the successful entry detailing what the three initiatives involved
Read more
Premium: Continuing Travelex outage illustrates level of cyber risk to firms

Premium: Continuing Travelex outage illustrates level of cyber risk to firms

 Calum Fuller
Banks which use Travelex to operate their foreign exchange services remain unable to sell currency, two weeks after it was hit by a cyber attack. For chief risk officers across financial services, it serves as a warning
Read more
Quotes by TradingView

Insight tools

Speaker Interview: Experian's Rob Haslingden

Credit Strategy speaks to Experian’s Rob Haslingden at the Lending Summit 2019

Speaker Interview: Experian's James McGarva

Credit Strategy speaks to Experian’s James McGarva at the Lending Summit 2019

Speaker Interview: Experian's Emma Davies

Credit Strategy speaks to Experian’s Emma Davies at the Lending Summit 2019

Editor’s annotations: Four things we learned about switching at the Collections & Vulnerability Summit

Mark Gutteridge, managing director of automatic switching service Flipper, outlined why utilities and telecoms providers should expect greater willingness among customers to switch provider at the Collections & Vulnerability Summit
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A broader view: Cambridge Building Society’s Victoria Stubbs explores the broadening responsibilities chief risk officers now face

A broader view: Cambridge Building Society’s Victoria Stubbs explores the broadening responsibilities chief risk officers now face

Edition’s highlights:

→ The rescuers: Highlights from the TRI Conference and TRI Awards

→ Gear shift: What is the impact of the FCA’s motor finance consultation?

→ Lending a hand: The key lessons from the Lending Summit
Read the issue

Recommended reports

The last pit stop? McKinsey Global Banking Annual Review 2019

More than half of world’s banks “too weak” to survive a downturn, according to this McKinsey & Co report
Download

Stop the Knock 2019

The Money Advice Trust’s Stop the Knock 2019 revealed that the use of bailiffs by local authorities in England and Wales has risen seven percent over the last two years
Download

FCA: Guidance for firms on the fair treatment of vulnerable customers

The Financial Conduct Authority (FCA) has launched a consultation on proposed guidance for firms on the fair treatment of vulnerable customers
Download

Regulating the credit card market: Why we need a cap on costs

The Financial Conduct Authority is failing to adequately protect consumers from high interest costs on credit cards, according to a joint report from the Centre for Responsible Credit, New Economics Foundation, Jubilee Debt Campaign and Research for Action
Download

Cifas Fraudscape 2019

The overall level of fraud in the UK rose for a second year, according to figures from fraud prevention body Cifas
Download

"Energy sector as a whole is not consistently meeting the needs of customers"

An independent report has called for urgent action to be taken by energy companies, regulators and the government to better identify customers in vulnerable circumstances and improve the help and support given to them
Download

Bank NPL analysis

Banks continue purge of bad debt from balance sheets

The round of half-year results in recent weeks for the retail banks show that lenders are reducing bad debts by up to 76 percent in some cases
Webinar recordings
Mortgage market webinar: Competition, margin and product design

Mortgage market webinar: Competition, margin and product design

Are mortgage lenders poised to revamp their products, or move up the risk curve? These questions are answered in a Credit Strategy webinar examining competition, margins and new approaches to risk
Watch the recording

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