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ANALYSIS

The CS Interview

Premium: Cambridge Building Society’s Victoria Stubbs on the broadening responsibilities of chief risk officers

Premium: Cambridge Building Society’s Victoria Stubbs on the broadening responsibilities of chief risk officers

03 Dec 2019 Calum Fuller
Having won the Special Award for Chief Risk Officer at the Credit Awards 2019, Cambridge Building Society’s Victoria Stubbs explores the broadening responsibilities chief risk officers now face
Read full interview

Opinion

The Fifth Estate

Fifth Estate: How the WeWork bubble burst

 The Fifth Estate
The Fifth Estate

The View from Westminster: The threat to the credit industry in this election is clear

 Jonathan Horsman
The Fifth Estate

Premium: Use of loans as tax avoidance method could soon be scuppered

 Bai Cham
The Fifth Estate

Economic Trends: The mortgage market is set to remain in the doldrums

 Martin Beck
Read more stories

Features

UK banking industry still failing against its own gender balance targets

UK banking industry still failing against its own gender balance targets

 Lauren Tavener
When TSB revealed it has failed to reach its 2020 target of half of women holding senior roles, it was symptomatic of a wider trend of financial institutions failing to meet their ambitions around gender diversity
Read more
Premium: Britain sinking deeper into debt as more consumers buy on high-interest credit

Premium: Britain sinking deeper into debt as more consumers buy on high-interest credit

 Ros Altmann
As household debt levels remain stubbornly high, Baroness Ros Altmann expresses concern that we may be repeating mistakes that caused the financial crisis
Read more
Best Practice Case Study: How United Utilities overhauled support for its customers

Best Practice Case Study: How United Utilities overhauled support for its customers

 Credit Strategy
United Utilities won the Water Team of the Year – Collections category at the Utilities & Telecoms Awards 2019. Its successful entry demonstrated a significant overhaul in its support for its customers, particularly those in vulnerable circumstances
Read more
Quotes by TradingView

Insight tools

Editor’s annotations: Four things we learned about switching at the Collections & Vulnerability Summit

Mark Gutteridge, managing director of automatic switching service Flipper, outlined why utilities and telecoms providers should expect greater willingness among customers to switch provider at the Collections & Vulnerability Summit

Premium: HSBC and the mechanics of responsible lending

In 2019, the retail banking and wealth management team at HSBC took the Consumer Credit Team of the Year trophy. Their entry, shown here, showcased how they deployed Open Banking, slashed delinquency rates and improved analytics

Premium: The outlook in credit as Brexit approaches

With just weeks left before a potential disorderly exit from the EU, Credit Strategy highlights why credit professionals should be aware of consumers’ inability to absorb a shock and why younger customers could be most at risk

Editor's annotations: Five things we learned about the FCA at the Car Finance Conference

Compliance with regulations has occupied car finance providers’ workload over the last year. Industry expert Jo Davis told the Car Finance Conference, sponsored by Experian, what to expect
Browse more
The game changer: Now in charge of £23bn of public sector debt, the Cabinet Office’s Steve Coppard talks cultural change

The game changer: Now in charge of £23bn of public sector debt, the Cabinet Office’s Steve Coppard talks cultural change

Edition’s highlights:

→ Holding its nerve: Why the Bank of England won’t change interest rates

→ Shake up: What do changes to FOS’s funding mean for lenders?

→ Turn around: Find out who made the TRI 250 2019
Read the issue

Recommended reports

The last pit stop? McKinsey Global Banking Annual Review 2019

More than half of world’s banks “too weak” to survive a downturn, according to this McKinsey & Co report
Download

Stop the Knock 2019

The Money Advice Trust’s Stop the Knock 2019 revealed that the use of bailiffs by local authorities in England and Wales has risen seven percent over the last two years
Download

FCA: Guidance for firms on the fair treatment of vulnerable customers

The Financial Conduct Authority (FCA) has launched a consultation on proposed guidance for firms on the fair treatment of vulnerable customers
Download

Regulating the credit card market: Why we need a cap on costs

The Financial Conduct Authority is failing to adequately protect consumers from high interest costs on credit cards, according to a joint report from the Centre for Responsible Credit, New Economics Foundation, Jubilee Debt Campaign and Research for Action
Download

Cifas Fraudscape 2019

The overall level of fraud in the UK rose for a second year, according to figures from fraud prevention body Cifas
Download

"Energy sector as a whole is not consistently meeting the needs of customers"

An independent report has called for urgent action to be taken by energy companies, regulators and the government to better identify customers in vulnerable circumstances and improve the help and support given to them
Download

Bank NPL analysis

Banks continue purge of bad debt from balance sheets

The round of half-year results in recent weeks for the retail banks show that lenders are reducing bad debts by up to 76 percent in some cases
Webinar recordings
Auto finance market webinar: Maximising the value of existing customer relationships

Auto finance market webinar: Maximising the value of existing customer relationships

The webinar is relevant for anyone in the auto finance sector with responsibility for revenue generation, customer retention, customer experience, innovation or risk management.
Watch the recording

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