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Features

Provident Financial Group reports a £114m loss  

Provident Financial Group reports a £114m loss  

Lauren Tavener
Provident Financial saw a £113.5m statutory loss before tax in 2020, down from a £119m profit in 2019, its annual results show
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Over half of SMEs will need to rely on Recovery Loan Scheme

Over half of SMEs will need to rely on Recovery Loan Scheme

Sabuhi Gard
54% of SMEs have admitted that they will need cash to help them survive 2021, according to a survey of 1,000 SME business owners and directors by Purbeck Personal Guarantee Insurance provider.
Read more
Analysis: The rise of cybercrime during Covid  

Analysis: The rise of cybercrime during Covid  

Lauren Tavener
British banks and insurers have suffered from a rise in cybercrime over the past year, reporting average losses of nearly £600,000
Read more

The CS Interview

Premium: Yorkshire Building Society’s Tracey Newton on scaling the lender’s reward offering to its staff

Premium: Yorkshire Building Society’s Tracey Newton on scaling the lender’s reward offering to its staff

19 Feb 2020Amber Pritchard
Tracey Newton of Yorkshire Building Society discusses innovating a reward strategy to serve nearly 4,000 people, whatever stage of their life or career they are in
Read full interview

Opinion

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Speaker Interview: Experian's Rob Haslingden

Credit Strategy speaks to Experian’s Rob Haslingden at the Lending Summit 2019

Speaker Interview: Experian's James McGarva

Credit Strategy speaks to Experian’s James McGarva at the Lending Summit 2019

Speaker Interview: Experian's Emma Davies

Credit Strategy speaks to Experian’s Emma Davies at the Lending Summit 2019

Editor’s annotations: Four things we learned about switching at the Collections & Vulnerability Summit

Mark Gutteridge, managing director of automatic switching service Flipper, outlined why utilities and telecoms providers should expect greater willingness among customers to switch provider at the Collections & Vulnerability Summit
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For crown and country: How government debt collection reforms are becoming a reality

For crown and country: How government debt collection reforms are becoming a reality

Edition’s highlights:

→ How conduct and capability could change in government debt collection

→ Stephen Haddrill, director general of the Finance & Leasing Association, outlines his reflections on the Woolard Review – and the reforms to consumer credit legislation his members really need

→ Managing director for Experian UK and Ireland describes why human adaptability is fantastic
Read the issue

Recommended reports

The last pit stop? McKinsey Global Banking Annual Review 2019

More than half of world’s banks “too weak” to survive a downturn, according to this McKinsey & Co report
Download

Stop the Knock 2019

The Money Advice Trust’s Stop the Knock 2019 revealed that the use of bailiffs by local authorities in England and Wales has risen seven percent over the last two years
Download

FCA: Guidance for firms on the fair treatment of vulnerable customers

The Financial Conduct Authority (FCA) has launched a consultation on proposed guidance for firms on the fair treatment of vulnerable customers
Download

Regulating the credit card market: Why we need a cap on costs

The Financial Conduct Authority is failing to adequately protect consumers from high interest costs on credit cards, according to a joint report from the Centre for Responsible Credit, New Economics Foundation, Jubilee Debt Campaign and Research for Action
Download

Cifas Fraudscape 2019

The overall level of fraud in the UK rose for a second year, according to figures from fraud prevention body Cifas
Download

"Energy sector as a whole is not consistently meeting the needs of customers"

An independent report has called for urgent action to be taken by energy companies, regulators and the government to better identify customers in vulnerable circumstances and improve the help and support given to them
Download
Webinar recordings
Listen on demand webinar - How open banking can ensure responsible lending growth

Listen on demand webinar - How open banking can ensure responsible lending growth

This on-demand webinar with Credit Kudos and a panel of lenders explored how consumer-consented data can open up access for under-served financial consumers
Watch the recording

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