The Financial Conduct Authority (FCA) is again urging consumers struggling financially during the pandemic to seek help - after discovering that 12 million people have "low financial resilience".
A diverse set of speakers from Lloyds Banking Group, HSBC, Klarna, RateSetter, Skipton Building Society and others will appear at the Lending Summit next month, where panellists will explore the completely new territory lenders are moving into
Tracey Newton of Yorkshire Building Society discusses innovating a reward strategy to serve nearly 4,000 people, whatever stage of their life or career they are in
Mark Gutteridge, managing director of automatic switching service Flipper, outlined why utilities and telecoms providers should expect greater willingness among customers to switch provider at the Collections & Vulnerability Summit
→ How creditors’ collections teams met the ultimate test: Utilities and car finance creditors explain how collections teams transformed operations in a matter of days after lockdown was announced
→ Why perception matters on vulnerability: Chris Fitch, vulnerability lead consultant at Money Advice Trust, explains why firms should look beyond just the cost of treating vulnerable customers fairly, following new FCA guidance
The Money Advice Trust’s Stop the Knock 2019 revealed that the use of bailiffs by local authorities in England and Wales has risen seven percent over the last two years
The Financial Conduct Authority is failing to adequately protect consumers from high interest costs on credit cards, according to a joint report from the Centre for Responsible Credit, New Economics Foundation, Jubilee Debt Campaign and Research for Action
An independent report has called for urgent action to be taken by energy companies, regulators and the government to better identify customers in vulnerable circumstances and improve the help and support given to them
Credit Strategy members can now listen on demand to our webinar with Sopra where Kensington Mortgages’ CEO Mark Arnold explored, with panellists, potential drivers of the mortgage market’s recovery
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