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Knowledge hub

Welcome to the Knowledge Hub­­­­, where you can find a range of resources designed to help you get a deeper understanding of the entire credit and lending world.
Take a look at the webinars, conference presentations, best practice case studies, recommended reports and insight tools by different industry below.
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Analysis
Best practice case studies
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Alternative Lending
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Vulnerable Customers
Industry update: Zeus

Industry update: Zeus

Amigo struggling to raise cash
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Amigo struggling to raise cash

National moblisation needed to improve energy efficiency
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National moblisation needed to improve energy efficiency

Amigo Loans swings to half-yearly loss
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Amigo Loans swings to half-yearly loss

Inflation to return to its two percent target in 2027

Inflation to return to its two percent target in 2027

Consumer Duty could have “unintended consequences”
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Consumer Duty could have “unintended consequences”

FCA reportedly threatens BNPL firms against financial promotion “loophole”
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FCA reportedly threatens BNPL firms against financial promotion “loophole”

Bank of England enacts biggest rate rise since the 1980s

Bank of England enacts biggest rate rise since the 1980s

Bank of England enacts biggest rate rise since the 1980s
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Bank of England enacts biggest rate rise since the 1980s

Chancellor reverses almost all of mini-budget tax cuts
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Chancellor reverses almost all of mini-budget tax cuts

Amigo Loans gets FCA approval to return to lending
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Amigo Loans gets FCA approval to return to lending

FCA sets out new expectations for high-cost lending product providers

FCA sets out new expectations for high-cost lending product providers

One in 10 public sector workers using BNPL firms
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One in 10 public sector workers using BNPL firms

Losses at Klarna more than treble
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Losses at Klarna more than treble

Amigo hit with a profit before tax drop

Amigo hit with a profit before tax drop

Credit Week returns to London for 2023
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Credit Week returns to London for 2023

FCA warns BNPL firms about misleading adverts
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FCA warns BNPL firms about misleading adverts

2022 Women in Credit Awards shortlist unveiled
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2022 Women in Credit Awards shortlist unveiled

BNPL users to reach 900 million by 2027
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BNPL users to reach 900 million by 2027

Bank of England confirms highest interest rate rise since 1995
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Bank of England confirms highest interest rate rise since 1995

Virgin Money to enter BNPL market
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Virgin Money to enter BNPL market

Morses Club to pursue a potential scheme of arrangement
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Morses Club to pursue a potential scheme of arrangement

Streamlining “pay later” to be discussed in masterclass
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Streamlining “pay later” to be discussed in masterclass

Lending pause causes revenue to dip at Amigo

Lending pause causes revenue to dip at Amigo

Best Practice Case Study: How Vodafone won ‘Fraud Prevention Team of the Year’

Best Practice Case Study: How Vodafone won ‘Fraud Prevention Team of the Year’

Amigo goes from loss to profit
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Amigo goes from loss to profit

OBR: UK debt on a ‘unsustainable path’
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OBR: UK debt on a ‘unsustainable path’

Consumer credit borrowing at its highest since March 2020

Consumer credit borrowing at its highest since March 2020

2022 Credit Awards winners revealed
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2022 Credit Awards winners revealed

Amigo returns to market with new loan products
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Amigo returns to market with new loan products

Public sector borrowing hit £14bn in May
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Public sector borrowing hit £14bn in May

BNPL lenders must ensure loans are “affordable”
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BNPL lenders must ensure loans are “affordable”

UK economy contracted by 0.3% in April
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UK economy contracted by 0.3% in April

Post-pandemic property boom a key focus at the Lending Summit
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Post-pandemic property boom a key focus at the Lending Summit

Drop in lending to private sector companies

Drop in lending to private sector companies

BNPL volumes to see 52% increase in 2022
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BNPL volumes to see 52% increase in 2022

‘Ominous signs’ as borrowing continues to rise
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‘Ominous signs’ as borrowing continues to rise

Best Practice Case Study: Billing Finance evidence all-round excellence

Best Practice Case Study: Billing Finance evidence all-round excellence

Best Practice Case Study: "Exceptional client services" from Oracle

Best Practice Case Study: "Exceptional client services" from Oracle

Klarna to cut its workforce by 10%
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Klarna to cut its workforce by 10%

Roundtable report: Affordability still hindering electric vehicles 

Roundtable report: Affordability still hindering electric vehicles 

High court approves Amigo Loans' new business scheme
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High court approves Amigo Loans' new business scheme

Winners of the 2022 Car Finance Awards announced 
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Winners of the 2022 Car Finance Awards announced 

Identifying consumer demand by Ian Plummer

Identifying consumer demand by Ian Plummer

Retention and Culture by April Drake

Retention and Culture by April Drake

BrightHouse customers unlikely to receive refunds
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BrightHouse customers unlikely to receive refunds

Amigo Loans’ creditors approve both schemes
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Amigo Loans’ creditors approve both schemes

Government to ‘strengthen powers’ to deal with illicit finance
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Government to ‘strengthen powers’ to deal with illicit finance

FCA warns businesses to stop misleading credit adverts
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FCA warns businesses to stop misleading credit adverts

Some consumers believe it’s ‘impossible’ to get into BNPL debt

Some consumers believe it’s ‘impossible’ to get into BNPL debt

Best Practice Case Study: Customer-centric problem-solving

Best Practice Case Study: Customer-centric problem-solving

Live chat encourages “more upfront” vulnerable customers
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Live chat encourages “more upfront” vulnerable customers

How can firms adapt to the cost-of-living crisis?
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How can firms adapt to the cost-of-living crisis?

Best Practice Case Study: Evidence-based digital innovation

Best Practice Case Study: Evidence-based digital innovation

BNPL: A “balloon waiting to burst”

BNPL: A “balloon waiting to burst”

Navigating cost of living at Collections & Vulnerability Summit 2022
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Navigating cost of living at Collections & Vulnerability Summit 2022

Industry moves round-up: Appointments at FCA, ALPHERA and Rockstead
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Industry moves round-up: Appointments at FCA, ALPHERA and Rockstead

FCA finalises representation disclosure rules
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FCA finalises representation disclosure rules

Car Finance Awards shortlist unveiled
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Car Finance Awards shortlist unveiled

FCA won't oppose Amigo Loans’ scheme of arrangement
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FCA won't oppose Amigo Loans’ scheme of arrangement

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