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Knowledge hub

Welcome to the Knowledge Hub­­­­, where you can find a range of resources designed to help you get a deeper understanding of the entire credit and lending world.
Take a look at the webinars, conference presentations, best practice case studies, recommended reports and insight tools by different industry below.
Lloyds’ results analysis: Payment holidays reach 1.1m, as loss provisions hit £7.2bn 
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Lloyds’ results analysis: Payment holidays reach 1.1m, as loss provisions hit £7.2bn 

Morses Club sees lending and cash collections start to recover, after April slump
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Morses Club sees lending and cash collections start to recover, after April slump

Best Practice Case Study: Cabot’s strategy for vulnerable customers

Best Practice Case Study: Cabot’s strategy for vulnerable customers

Best Practice Case Study: How npower and Sonex’s resolution-based partnership is helping vulnerable customers

Best Practice Case Study: How npower and Sonex’s resolution-based partnership is helping vulnerable customers

Best Practice Case Study: How analytics delivered new revenue opportunities for Vodafone UK

Best Practice Case Study: How analytics delivered new revenue opportunities for Vodafone UK

Best Practice Case Study: How Flipper’s proactive focus led to better customer outcomes

Best Practice Case Study: How Flipper’s proactive focus led to better customer outcomes

Best Practice Case Study: How Sky took a co-ordinated approach to inclusion

Best Practice Case Study: How Sky took a co-ordinated approach to inclusion

Risk appetite dries up, as 0% credit card offers drop to record low
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Risk appetite dries up, as 0% credit card offers drop to record low

Entries open for CCS Awards and U&T Awards 2020
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Entries open for CCS Awards and U&T Awards 2020

UK Finance CEO resignation: The full details on an explosive £1.6bn court case
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UK Finance CEO resignation: The full details on an explosive £1.6bn court case

Metro Bank reveals objective on talks to acquire RateSetter
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Metro Bank reveals objective on talks to acquire RateSetter

MPs launch campaign for new law to transform government debt collection
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MPs launch campaign for new law to transform government debt collection

Corporate insolvencies fall again, as lenders provide £35bn of emergency loans
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Corporate insolvencies fall again, as lenders provide £35bn of emergency loans

IVAs continue steady rise over last quarter
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IVAs continue steady rise over last quarter

FCA fines Lloyds Bank, Bank of Scotland and The Mortgage Business £64m, as lenders complete £300m redress package
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FCA fines Lloyds Bank, Bank of Scotland and The Mortgage Business £64m, as lenders complete £300m redress package

FOS report analysis: Banking and credit complaints drop nearly 50,000, while alternative lending cases surge

FOS report analysis: Banking and credit complaints drop nearly 50,000, while alternative lending cases surge

750,000 firms now on emergency loans, as lenders offer 27 million interest-free overdrafts
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750,000 firms now on emergency loans, as lenders offer 27 million interest-free overdrafts

Nationwide suspends repossessions for a year, as execs donate fees to Shelter
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Nationwide suspends repossessions for a year, as execs donate fees to Shelter

Mortgage holidays and repossessions suspension to be extended - reaction and analysis
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Mortgage holidays and repossessions suspension to be extended - reaction and analysis

More than two million in council tax arrears, as charities demand government action
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More than two million in council tax arrears, as charities demand government action

Spike in IVAs drives up personal insolvencies in April
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Spike in IVAs drives up personal insolvencies in April

Arrow Global posts profit fall as debt sale market slows
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Arrow Global posts profit fall as debt sale market slows

Affordability and right outcomes: The sum of the parts
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Affordability and right outcomes: The sum of the parts

Listen on demand: Responsible lending in a lockdown webinar
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Listen on demand: Responsible lending in a lockdown webinar

Bailiffs banned from visiting homes during emergency period
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Bailiffs banned from visiting homes during emergency period

Chancellor announces “Bounce Back Loans” for micro businesses – with 100% guarantee
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Chancellor announces “Bounce Back Loans” for micro businesses – with 100% guarantee

Lender’s administrators eye legal action to recover assets
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Lender’s administrators eye legal action to recover assets

Councils 'need extra funding to offer payment holidays'
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Councils 'need extra funding to offer payment holidays'

Restrictions extended on bankrupt gambler
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Restrictions extended on bankrupt gambler

Credit Strategy launches Covid-19 Tracker and new membership package
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Credit Strategy launches Covid-19 Tracker and new membership package

Register for our webinar: Responsible lending in a lockdown
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Register for our webinar: Responsible lending in a lockdown

FCA extends credit card and overdraft measures to guarantor loans and home credit
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FCA extends credit card and overdraft measures to guarantor loans and home credit

FLA seeks urgent support for non-bank lenders, after support requests surge 1,000%
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FLA seeks urgent support for non-bank lenders, after support requests surge 1,000%

FCA to scrutinise arrears volumes, as priorities and fees set out for 2020/21
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FCA to scrutinise arrears volumes, as priorities and fees set out for 2020/21

Best Practice Case Study: Why Billing Finance put customer experience before growth

Best Practice Case Study: Why Billing Finance put customer experience before growth

Best Practice Case Study: How speaking in plain English saw TLT take home the trophy
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Best Practice Case Study: How speaking in plain English saw TLT take home the trophy

Amigo Loans suspends lending to new customers
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Amigo Loans suspends lending to new customers

Entries open for Lending Awards 2020
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Entries open for Lending Awards 2020

Administrators appointed to Uncle Buck following FCA action
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Administrators appointed to Uncle Buck following FCA action

BrightHouse calls in Grant Thornton administrators
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BrightHouse calls in Grant Thornton administrators

Barclays increases Covid-19 support to customers
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Barclays increases Covid-19 support to customers

Best Practice Case Study: How Nationwide implemented machine learning into credit scoring

Best Practice Case Study: How Nationwide implemented machine learning into credit scoring

Best Practice Case Study: How 4most retains talent through generous benefits

Best Practice Case Study: How 4most retains talent through generous benefits

Best Practice Case Study: How Liberty Leasing’s Laura Roberts put disability and accessibility on the agenda

Best Practice Case Study: How Liberty Leasing’s Laura Roberts put disability and accessibility on the agenda

High-cost short-term lender Cash On Go enters administration
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High-cost short-term lender Cash On Go enters administration

Best Practice Case Study: How building a ‘mortgage search engine’ has freed up brokers

Best Practice Case Study: How building a ‘mortgage search engine’ has freed up brokers

Best Practice Case Study: How Hitachi increased maternity pay to retain talent

Best Practice Case Study: How Hitachi increased maternity pay to retain talent

Amigo Loans “committing slow-motion suicide”, says founder Benamor
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Amigo Loans “committing slow-motion suicide”, says founder Benamor

Debt solutions for 'buy now, pay later' debts rise 300 percent
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Debt solutions for 'buy now, pay later' debts rise 300 percent

Complaints could push BrightHouse to brink
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Complaints could push BrightHouse to brink

Best Practice Case Study: One tax collector's effort to help victims of modern day slavery

Best Practice Case Study: One tax collector's effort to help victims of modern day slavery

Best Practice Case Study: How Legal & General Mortgage Club's scale gave customers “unrivalled” access to advice

Best Practice Case Study: How Legal & General Mortgage Club's scale gave customers “unrivalled” access to advice

Amigo Loans rows back on board appointment as sale process continues
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Amigo Loans rows back on board appointment as sale process continues

FCA seeks to relieve pressure on UK's 7.4 million over-indebted consumers
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FCA seeks to relieve pressure on UK's 7.4 million over-indebted consumers

Listen on demand - mortgage webinar: The future of the digital mortgage journey
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Listen on demand - mortgage webinar: The future of the digital mortgage journey

Challenger bank N26 to withdraw from UK market
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Challenger bank N26 to withdraw from UK market

How Virgin Money’s campaigns helped customers affected by Hurricane Irma
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How Virgin Money’s campaigns helped customers affected by Hurricane Irma

Best Practice Case Study: How MotoNovo’s app changed the face of their customer service

Best Practice Case Study: How MotoNovo’s app changed the face of their customer service

Last chance to register for webinar - the essentials of a digital mortgage proposition
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Last chance to register for webinar - the essentials of a digital mortgage proposition

Treasury confirms 60-day breathing space will become law
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Treasury confirms 60-day breathing space will become law

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creditstrategy.co.uk – an online news and information service for the UK’s commercial and consumer credit industry. creditstrategy.co.uk is published by Shard Financial Media Limited, registered in England & Wales as 5481132, Axe & Bottle Court, 70 Newcomen St, London, SE1 1YT. All rights reserved. Credit Strategy is committed to diversity in the workplace. @ Copyright Shard Media Group