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Vulnerability

Festive debt pressures persist

Festive debt pressures persist

12 Jan 2026
Late-night pleas for debt help surged over Christmas and New Year, highlighting the depth of the UK’s cost-of-living strain as 2026 begins.
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New guidance raises bar on vulnerability management

New guidance raises bar on vulnerability management

08 Jan 2026Meg LyonsMeg Lyons
New CII/PFS guidance adopted by the FOS, raises the bar on customer vulnerability - forcing firms to urgently test whether IT systems meet the stan...
Does debt feel different if you’re not neuro-typical?

Does debt feel different if you’re not neuro-typical?

06 Jan 2026Paula SearlePaula Searle
New StepChange research reveals how financial services can better support neurodivergent people with debt through flexible, inclusive design approa...
From resolution to reality: Credit expert tips for your 2026 financial goals

From resolution to reality: Credit expert tips for your 2026 financial goals

05 Jan 2026Meg LyonsMeg Lyons
January motivation is high, but lasting financial change needs structure. Credit experts share practical steps to make your 2026 goals stick.
Clearing debt in 2026: Practical, compassionate steps for UK households under pressure

Clearing debt in 2026: Practical, compassionate steps for UK households under pressure

05 Jan 2026Credit StrategyCredit Strategy
As UK households face ongoing debt in 2026, gentle strategies like interest-free transfers, budgeting and support can ease pressure and restore sta...
UK households under strain

UK households under strain

22 Dec 2025Credit StrategyCredit Strategy
Rising debt leaves many UK households financially vulnerable, but targeted borrowing choices and careful budgeting can reduce risk in 2026.
Helping employees build financial resilience

Helping employees build financial resilience

01 Dec 2025Meg LyonsMeg Lyons
UK employees are struggling to save, and it’s harming workplace performance. Here are five practical steps employers can take to build financial re...
The hidden strain on first-time buyers

The hidden strain on first-time buyers

18 Nov 2025Meg LyonsMeg Lyons
First-time buyers are being pushed into high-risk 90–95% mortgages, with family wealth now determining who secures stability - and who faces rising...
Roundtable Insights: Inclusive credit design: strategies for supporting underserved and underrepresented consumers

Roundtable Insights: Inclusive credit design: strategies for supporting underserved and underrepresented consumers

29 Oct 2025Meg LyonsMeg Lyons
Our recent Premium Member Roundtable explored inclusive credit design - how lenders can better serve underserved consumers through data, collaborat...
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