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Knowledge hub

Welcome to the Knowledge Hub­­­­, where you can find a range of resources designed to help you get a deeper understanding of the entire credit and lending world.
Take a look at the webinars, conference presentations, best practice case studies, recommended reports and insight tools by different industry below.
Best Practice Case Study: Cabot’s strategy for vulnerable customers

Best Practice Case Study: Cabot’s strategy for vulnerable customers

Editor’s annotations: Four things we learned about switching at the Collections & Vulnerability Summit

Editor’s annotations: Four things we learned about switching at the Collections & Vulnerability Summit

Best Practice Case Study: How PayPlan created a complete digital journey for debt advice

Best Practice Case Study: How PayPlan created a complete digital journey for debt advice

Best Practice Case Study: Lloyds’ link to clinical, emotional support for cancer patients
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Best Practice Case Study: Lloyds’ link to clinical, emotional support for cancer patients

Premium: HSBC and the mechanics of responsible lending

Premium: HSBC and the mechanics of responsible lending

The last pit stop? McKinsey Global Banking Annual Review 2019

The last pit stop? McKinsey Global Banking Annual Review 2019

Supporting vulnerable customers by applying AI fuelled interaction analytics, Nicky Butler, NICE

Supporting vulnerable customers by applying AI fuelled interaction analytics, Nicky Butler, NICE

Shop Direct Technology Case Study, Marie Marsden, Shop Direct

Shop Direct Technology Case Study, Marie Marsden, Shop Direct

An innovative approach to affordability, Michelle Atkinson, United Utilities

An innovative approach to affordability, Michelle Atkinson, United Utilities

OFGEM session: Customer Vulnerability Strategy, Dennis Berg, Ofgem

OFGEM session: Customer Vulnerability Strategy, Dennis Berg, Ofgem

OFWAT session: Addressing affordability and vulnerability through PR19, Dan Walker-Nolan, Ofwat

OFWAT session: Addressing affordability and vulnerability through PR19, Dan Walker-Nolan, Ofwat

Reducing barriers to switching whilst increasing loyalty, Mark Gutteridge, Flipper

Reducing barriers to switching whilst increasing loyalty, Mark Gutteridge, Flipper

Premium: The outlook in credit as Brexit approaches

Premium: The outlook in credit as Brexit approaches

Best practice case study: How RBS overhauled debt advice referrals, across multiple channels

Best practice case study: How RBS overhauled debt advice referrals, across multiple channels

Best practice case study: How Nationwide deployed machine learning in live decisions

Best practice case study: How Nationwide deployed machine learning in live decisions

Stop the Knock 2019

Editor's annotations: Five things we learned about the FCA at the Car Finance Conference

Editor's annotations: Five things we learned about the FCA at the Car Finance Conference

FCA: Guidance for firms on the fair treatment of vulnerable customers

FCA: Guidance for firms on the fair treatment of vulnerable customers

Regulating the credit card market: Why we need a cap on costs

Regulating the credit card market: Why we need a cap on costs

Making Affordability Personal Webinar
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Making Affordability Personal Webinar

People-led Debt Collections Webinar
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People-led Debt Collections Webinar

Maximising potential from inside the big data universe
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Maximising potential from inside the big data universe

Making the most of technology in collections from the C-suite to the collections floor
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Making the most of technology in collections from the C-suite to the collections floor

Regulatory Update: Where Does the Industry Stand - Jo Davis, Locke Lorde

Regulatory Update: Where Does the Industry Stand - Jo Davis, Locke Lorde

Financing Tomorrow’s Market, Keith Bell, Barclays Partner Finance

Financing Tomorrow’s Market, Keith Bell, Barclays Partner Finance

Cifas Fraudscape 2019

"Energy sector as a whole is not consistently meeting the needs of customers"

Eight things we learned about vulnerability at the Credit Summit

Eight things we learned about vulnerability at the Credit Summit

Consumers’ access to financial services

Access to cash

Access to cash

Secret World of Payments - Owen Vaughan, ACQUIRED.com

Secret World of Payments - Owen Vaughan, ACQUIRED.com

Economist View on Brexit - Julian Jessop, Independent Economist

Economist View on Brexit - Julian Jessop, Independent Economist

Modernising Risk by Connecting a Person to Data - Mark Pearce, Experian

Modernising Risk by Connecting a Person to Data - Mark Pearce, Experian

Customer Centric Product Design - Tim Trailor, Monzo

Customer Centric Product Design - Tim Trailor, Monzo

The Consumer First Era - Brendan Le Grange, TransUnion

The Consumer First Era - Brendan Le Grange, TransUnion

HSBC Case Study - Emma Steeley, AccountScore & Andy Kemp, HSBC

HSBC Case Study - Emma Steeley, AccountScore & Andy Kemp, HSBC

Open Banking and the Future of Credit Referencing - David Firth, TransUnion

Open Banking and the Future of Credit Referencing - David Firth, TransUnion

Managing Change is Key to Digitalisation, Tanya Giles, Atradius

Managing Change is Key to Digitalisation, Tanya Giles, Atradius

Data-Inspired Growth and AI, David Fisher & James Gardiner, Shell Trading

Data-Inspired Growth and AI, David Fisher & James Gardiner, Shell Trading

Optimised & Risk-Free Digital Journeys - Jason Smith, Experian

Optimised & Risk-Free Digital Journeys - Jason Smith, Experian

Optimised & Risk-Free Digital Journeys - Rachel Gray, Experian

Optimised & Risk-Free Digital Journeys - Rachel Gray, Experian

Vulnerability Case Study, Alasdair Skeoch, BrightHouse

Vulnerability Case Study, Alasdair Skeoch, BrightHouse

Open Banking for Collections, Amer Bhatti, Welendus

Open Banking for Collections, Amer Bhatti, Welendus

Fast loan products Addressing the needs of the SME customer, Anthony Persse, Ultimate Finance

Fast loan products Addressing the needs of the SME customer, Anthony Persse, Ultimate Finance

Opportunity through uncertainty, Andy bishop, Lloyds Banking Group

Opportunity through uncertainty, Andy bishop, Lloyds Banking Group

Sources of SME customer data, Conrad Ford, Funding Options

Sources of SME customer data, Conrad Ford, Funding Options

Understanding who your customers are, Gareth Rumsey, Experian

Understanding who your customers are, Gareth Rumsey, Experian

Combining digital tools with knowledgeable advisors, Rameez Zafar & Hasan Mustafa, Eligible.ai

Combining digital tools with knowledgeable advisors, Rameez Zafar & Hasan Mustafa, Eligible.ai

Customer centricity in the future, Richard Tugwell, Together Money

Customer centricity in the future, Richard Tugwell, Together Money

How to Evolve the Market, Jeremy Moll, MortgageGym

How to Evolve the Market, Jeremy Moll, MortgageGym

Overview of the Mortgage Market 2018, Paul Broadhead, The BSA

Overview of the Mortgage Market 2018, Paul Broadhead, The BSA

Risk, Rate Product or Profit: Margins and Mortgages, Tony Ward, Home Funding

Risk, Rate Product or Profit: Margins and Mortgages, Tony Ward, Home Funding

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