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PREMIUM

Knowledge hub

Welcome to the Knowledge Hub­­­­, where you can find a range of resources designed to help you get a deeper understanding of the entire credit and lending world.
Take a look at the webinars, conference presentations, best practice case studies, recommended reports and insight tools by different industry below.
Best Practice Case Study: How Nationwide implemented machine learning into credit scoring

Best Practice Case Study: How Nationwide implemented machine learning into credit scoring

Best Practice Case Study: How 4most retains talent through generous benefits

Best Practice Case Study: How 4most retains talent through generous benefits

Best Practice Case Study: How Liberty Leasing’s Laura Roberts put disability and accessibility on the agenda

Best Practice Case Study: How Liberty Leasing’s Laura Roberts put disability and accessibility on the agenda

Best Practice Case Study: How building a ‘mortgage search engine’ has freed up brokers

Best Practice Case Study: How building a ‘mortgage search engine’ has freed up brokers

Best Practice Case Study: How Hitachi increased maternity pay to retain talent

Best Practice Case Study: How Hitachi increased maternity pay to retain talent

Best Practice Case Study: One tax collector's effort to help victims of modern day slavery

Best Practice Case Study: One tax collector's effort to help victims of modern day slavery

Best Practice Case Study: How Sky took a co-ordinated approach to inclusion

Best Practice Case Study: How Sky took a co-ordinated approach to inclusion

Best Practice Case Study: How Legal & General Mortgage Club's scale gave customers “unrivalled” access to advice

Best Practice Case Study: How Legal & General Mortgage Club's scale gave customers “unrivalled” access to advice

Listen on demand - mortgage webinar: The future of the digital mortgage journey
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Listen on demand - mortgage webinar: The future of the digital mortgage journey

Best Practice Case Study: How Virgin Money’s customer support campaigns helped customers affected by hurricane Irma

Best Practice Case Study: How Virgin Money’s customer support campaigns helped customers affected by hurricane Irma

Best Practice Case Study: How MotoNovo’s app changed the face of their customer service

Best Practice Case Study: How MotoNovo’s app changed the face of their customer service

Last chance to register for webinar - the essentials of a digital mortgage proposition
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Last chance to register for webinar - the essentials of a digital mortgage proposition

Best Practice Case Study: How analytics delivered new revenue opportunities for Vodafone UK

Best Practice Case Study: How analytics delivered new revenue opportunities for Vodafone UK

Best Practice Case Study: How StepChange’s Fiona Megaw brought collaborative working to the debt advice sector

Best Practice Case Study: How StepChange’s Fiona Megaw brought collaborative working to the debt advice sector

Listen on demand - commercial finance webinar: The evolution of small business lending
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Listen on demand - commercial finance webinar: The evolution of small business lending

Prospects for direct lending, by Francesca Carlesi, Molo Finance

Prospects for direct lending, by Francesca Carlesi, Molo Finance

Harnessing data for better customer outcomes, by Ylva Oertengren and Andy Trimmer, Simply Asset Finance

Harnessing data for better customer outcomes, by Ylva Oertengren and Andy Trimmer, Simply Asset Finance

Bigger data, smaller risk: The power when data collides, by Karl-Magnus Wadsack, Equifax & Emma Steeley, AccountScore

Bigger data, smaller risk: The power when data collides, by Karl-Magnus Wadsack, Equifax & Emma Steeley, AccountScore

Best Practice Case Study: How the CSA is using apprenticeships to improve standards

Best Practice Case Study: How the CSA is using apprenticeships to improve standards

Best Practice Case Study: How npower and Sonex’s resolution-based partnership is helping vulnerable customers

Best Practice Case Study: How npower and Sonex’s resolution-based partnership is helping vulnerable customers

Best Practice Case Study: How Flipper’s proactive focus led to better customer outcomes

Best Practice Case Study: How Flipper’s proactive focus led to better customer outcomes

State of the Market: What's next for asset finance? By Simon Goldie, The FLA

State of the Market: What's next for asset finance? By Simon Goldie, The FLA

The changing nature of financial transactions, by Alex Marsh, Klarna

The changing nature of financial transactions, by Alex Marsh, Klarna

Debt in the digital age, by Jack Price & Elliot Alexander, Computershare

Debt in the digital age, by Jack Price & Elliot Alexander, Computershare

Best Practice Case Study: How Salary Finance is looking to tackle the cause of debt problems - Premium

Best Practice Case Study: How Salary Finance is looking to tackle the cause of debt problems - Premium

Best Practice Case Study: How automation enabled Hitachi Capital Business Finance to support business - Premium

Best Practice Case Study: How automation enabled Hitachi Capital Business Finance to support business - Premium

Best Practice Case Study: How Skipton Building Society’s “common sense” approach to mortgages led to five years of double-digit growth

Best Practice Case Study: How Skipton Building Society’s “common sense” approach to mortgages led to five years of double-digit growth

Best Practice Case Study: How RateSetter made peer-to-peer lending a mass-market proposition

Best Practice Case Study: How RateSetter made peer-to-peer lending a mass-market proposition

Best Practice Case Study: How Banking Circle improved access to credit for SMEs

Best Practice Case Study: How Banking Circle improved access to credit for SMEs

Listen on demand - competition, margin and product design in the mortgage market
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Listen on demand - competition, margin and product design in the mortgage market

Speaker Interview: Experian's Rob Haslingden
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Speaker Interview: Experian's Rob Haslingden

Speaker Interview: Experian's James McGarva
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Speaker Interview: Experian's James McGarva

Speaker Interview: Experian's Emma Davies
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Speaker Interview: Experian's Emma Davies

Best Practice Case Study: How Paragon made sector knowledge central to its offering

Best Practice Case Study: How Paragon made sector knowledge central to its offering

Margins vs Risk: Where are we going in a downturn? By Alex Beavis, Skipton Building Society

Margins vs Risk: Where are we going in a downturn? By Alex Beavis, Skipton Building Society

Changing Customer Demographics: Product, risk and knowing your customer, by Victoria Stubbs, Cambridge Building Society

Changing Customer Demographics: Product, risk and knowing your customer, by Victoria Stubbs, Cambridge Building Society

Alternative Financing: How technology and experience can co-exist, by David Fitzgerald, BNP Paribas Asset Management

Alternative Financing: How technology and experience can co-exist, by David Fitzgerald, BNP Paribas Asset Management

Asset finance market webinar: The future of intermediation in asset finance and beyond
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Asset finance market webinar: The future of intermediation in asset finance and beyond

Best Practice Case Study: How Grant Thornton UK took a multi-pronged approach to creditor engagement in Wonga’s administration

Best Practice Case Study: How Grant Thornton UK took a multi-pronged approach to creditor engagement in Wonga’s administration

Best Practice Case Study: How Hilco turned around Moores Furniture Group

Best Practice Case Study: How Hilco turned around Moores Furniture Group

Auto finance market webinar: Maximising the value of existing customer relationships
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Auto finance market webinar: Maximising the value of existing customer relationships

Best Practice Case Study: How United Utilities overhauled support for its customers

Best Practice Case Study: How United Utilities overhauled support for its customers

How Molo Finance created an end-to-end digital mortgage platform

How Molo Finance created an end-to-end digital mortgage platform

Best Practice Case Study: How Octopus Energy made conduct and culture central to its operations

Best Practice Case Study: How Octopus Energy made conduct and culture central to its operations

Redesigning opportunity for small business, James McGarva, Experian

Redesigning opportunity for small business, James McGarva, Experian

Holistic Innovation: A 2020 view, Philip Bourne, Sopra Banking Software

Holistic Innovation: A 2020 view, Philip Bourne, Sopra Banking Software

Key predictions for the future of mortgages: The changes for providers, distributors and consumers over the next decade, Emma Davies, Experian

Key predictions for the future of mortgages: The changes for providers, distributors and consumers over the next decade, Emma Davies, Experian

Delivering loan products faster to suit the needs of SMEs, Andy Reid, Oblix Capital

Delivering loan products faster to suit the needs of SMEs, Andy Reid, Oblix Capital

Explainable AI in practice, John Power, Equifax

Explainable AI in practice, John Power, Equifax

Fixed or floating? Differing types of security, Robert Paterson, Moon Beever

Fixed or floating? Differing types of security, Robert Paterson, Moon Beever

World Macroscope, Europe in a Disconnected World, Peter Dixon, Commerzbank

World Macroscope, Europe in a Disconnected World, Peter Dixon, Commerzbank

Uncertainty in small business lending is the new certainty, by Andy Bishop, Lloyds Banking Group

Uncertainty in small business lending is the new certainty, by Andy Bishop, Lloyds Banking Group

Using Open Data innovation to empower customers, by Rob Haslingden, Experian

Using Open Data innovation to empower customers, by Rob Haslingden, Experian

Best Practice Case Study: How United Utilities made vulnerability a community issue

Best Practice Case Study: How United Utilities made vulnerability a community issue

Best Practice Case Study: How CYBG’s credit risk team created a “centre of excellence”

Best Practice Case Study: How CYBG’s credit risk team created a “centre of excellence”

Best Practice Case Study: Cabot’s strategy for vulnerable customers

Best Practice Case Study: Cabot’s strategy for vulnerable customers

Editor’s annotations: Four things we learned about switching at the Collections & Vulnerability Summit

Editor’s annotations: Four things we learned about switching at the Collections & Vulnerability Summit

Best Practice Case Study: How PayPlan created a complete digital journey for debt advice

Best Practice Case Study: How PayPlan created a complete digital journey for debt advice

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