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PREMIUM

Knowledge hub

Welcome to the Knowledge Hub­­­­, where you can find a range of resources designed to help you get a deeper understanding of the entire credit and lending world.
Take a look at the webinars, conference presentations, best practice case studies, recommended reports and insight tools by different industry below.
Best Practice Case Study: How the CSA is using apprenticeships to improve standards

Best Practice Case Study: How the CSA is using apprenticeships to improve standards

Best Practice Case Study: How npower and Sonex’s resolution-based partnership is helping vulnerable customers

Best Practice Case Study: How npower and Sonex’s resolution-based partnership is helping vulnerable customers

Best Practice Case Study: How Flipper’s proactive focus led to better customer outcomes

Best Practice Case Study: How Flipper’s proactive focus led to better customer outcomes

State of the Market: What's next for asset finance? By Simon Goldie, The FLA

State of the Market: What's next for asset finance? By Simon Goldie, The FLA

The changing nature of financial transactions, by Alex Marsh, Klarna

The changing nature of financial transactions, by Alex Marsh, Klarna

Debt in the digital age, by Jack Price & Elliot Alexander, Computershare

Debt in the digital age, by Jack Price & Elliot Alexander, Computershare

Best Practice Case Study: How Salary Finance is looking to tackle the cause of debt problems - Premium

Best Practice Case Study: How Salary Finance is looking to tackle the cause of debt problems - Premium

Best Practice Case Study: How automation enabled Hitachi Capital Business Finance to support business - Premium

Best Practice Case Study: How automation enabled Hitachi Capital Business Finance to support business - Premium

Best Practice Case Study: How Skipton Building Society’s “common sense” approach to mortgages led to five years of double-digit growth

Best Practice Case Study: How Skipton Building Society’s “common sense” approach to mortgages led to five years of double-digit growth

Best Practice Case Study: How RateSetter made peer-to-peer lending a mass-market proposition

Best Practice Case Study: How RateSetter made peer-to-peer lending a mass-market proposition

Best Practice Case Study: How Banking Circle improved access to credit for SMEs

Best Practice Case Study: How Banking Circle improved access to credit for SMEs

Mortgage market webinar: Competition, margin and product design
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Mortgage market webinar: Competition, margin and product design

Speaker Interview: Experian's Rob Haslingden
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Speaker Interview: Experian's Rob Haslingden

Speaker Interview: Experian's James McGarva
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Speaker Interview: Experian's James McGarva

Speaker Interview: Experian's Emma Davies
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Speaker Interview: Experian's Emma Davies

Best Practice Case Study: How Paragon made sector knowledge central to its offering

Best Practice Case Study: How Paragon made sector knowledge central to its offering

Margins vs Risk: Where are we going in a downturn? By Alex Beavis, Skipton Building Society

Margins vs Risk: Where are we going in a downturn? By Alex Beavis, Skipton Building Society

Changing Customer Demographics: Product, risk and knowing your customer, by Victoria Stubbs, Cambridge Building Society

Changing Customer Demographics: Product, risk and knowing your customer, by Victoria Stubbs, Cambridge Building Society

Alternative Financing: How technology and experience can co-exist, by David Fitzgerald, BNP Paribas Asset Management

Alternative Financing: How technology and experience can co-exist, by David Fitzgerald, BNP Paribas Asset Management

Asset finance market webinar: The future of intermediation in asset finance and beyond
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Asset finance market webinar: The future of intermediation in asset finance and beyond

Best Practice Case Study: How Grant Thornton UK took a multi-pronged approach to creditor engagement in Wonga’s administration

Best Practice Case Study: How Grant Thornton UK took a multi-pronged approach to creditor engagement in Wonga’s administration

Best Practice Case Study: How Hilco turned around Moores Furniture Group

Best Practice Case Study: How Hilco turned around Moores Furniture Group

Auto finance market webinar: Maximising the value of existing customer relationships
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Auto finance market webinar: Maximising the value of existing customer relationships

Best Practice Case Study: How United Utilities overhauled support for its customers

Best Practice Case Study: How United Utilities overhauled support for its customers

How Molo Finance created an end-to-end digital mortgage platform

How Molo Finance created an end-to-end digital mortgage platform

Best Practice Case Study: How Octopus Energy made conduct and culture central to its operations

Best Practice Case Study: How Octopus Energy made conduct and culture central to its operations

Prospects for direct lending, by Francesca Carlesi, Molo Finance

Prospects for direct lending, by Francesca Carlesi, Molo Finance

Redesigning opportunity for small business, James McGarva, Experian

Redesigning opportunity for small business, James McGarva, Experian

Holistic Innovation: A 2020 view, Philip Bourne, Sopra Banking Software

Holistic Innovation: A 2020 view, Philip Bourne, Sopra Banking Software

Key predictions for the future of mortgages: The changes for providers, distributors and consumers over the next decade, Emma Davies, Experian

Key predictions for the future of mortgages: The changes for providers, distributors and consumers over the next decade, Emma Davies, Experian

Delivering loan products faster to suit the needs of SMEs, Andy Reid, Oblix Capital

Delivering loan products faster to suit the needs of SMEs, Andy Reid, Oblix Capital

Explainable AI in practice, John Power, Equifax

Explainable AI in practice, John Power, Equifax

Harnessing data for better customer outcomes, Ylva Oertengren & Andy Trimmer, Simply Asset Finance

Harnessing data for better customer outcomes, Ylva Oertengren & Andy Trimmer, Simply Asset Finance

Bigger data, smaller risk: The power when data collides, Karl-Magnus Wadsack, Equifax & Emma Steeley, AccountScore

Bigger data, smaller risk: The power when data collides, Karl-Magnus Wadsack, Equifax & Emma Steeley, AccountScore

Fixed or floating? Differing types of security, Robert Paterson, Moon Beever

Fixed or floating? Differing types of security, Robert Paterson, Moon Beever

World Macroscope, Europe in a Disconnected World, Peter Dixon, Commerzbank

World Macroscope, Europe in a Disconnected World, Peter Dixon, Commerzbank

Uncertainty in small business lending is the new certainty, by Andy Bishop, Lloyds Banking Group

Uncertainty in small business lending is the new certainty, by Andy Bishop, Lloyds Banking Group

Using Open Data innovation to empower customers, by Rob Haslingden, Experian

Using Open Data innovation to empower customers, by Rob Haslingden, Experian

Best Practice Case Study: How United Utilities made vulnerability a community issue

Best Practice Case Study: How United Utilities made vulnerability a community issue

Best Practice Case Study: How CYBG’s credit risk team created a “centre of excellence”

Best Practice Case Study: How CYBG’s credit risk team created a “centre of excellence”

Best Practice Case Study: Cabot’s strategy for vulnerable customers

Best Practice Case Study: Cabot’s strategy for vulnerable customers

Editor’s annotations: Four things we learned about switching at the Collections & Vulnerability Summit

Editor’s annotations: Four things we learned about switching at the Collections & Vulnerability Summit

Best Practice Case Study: How PayPlan created a complete digital journey for debt advice

Best Practice Case Study: How PayPlan created a complete digital journey for debt advice

Best Practice Case Study: Lloyds’ link to clinical, emotional support for cancer patients
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Best Practice Case Study: Lloyds’ link to clinical, emotional support for cancer patients

Premium: HSBC and the mechanics of responsible lending

Premium: HSBC and the mechanics of responsible lending

The last pit stop? McKinsey Global Banking Annual Review 2019

The last pit stop? McKinsey Global Banking Annual Review 2019

Supporting vulnerable customers by applying AI fuelled interaction analytics, Nicky Butler, NICE

Supporting vulnerable customers by applying AI fuelled interaction analytics, Nicky Butler, NICE

Shop Direct Technology Case Study, Marie Marsden, Shop Direct

Shop Direct Technology Case Study, Marie Marsden, Shop Direct

An innovative approach to affordability, Michelle Atkinson, United Utilities

An innovative approach to affordability, Michelle Atkinson, United Utilities

OFGEM session: Customer Vulnerability Strategy, Dennis Berg, Ofgem

OFGEM session: Customer Vulnerability Strategy, Dennis Berg, Ofgem

OFWAT session: Addressing affordability and vulnerability through PR19, Dan Walker-Nolan, Ofwat

OFWAT session: Addressing affordability and vulnerability through PR19, Dan Walker-Nolan, Ofwat

Reducing barriers to switching whilst increasing loyalty, Mark Gutteridge, Flipper

Reducing barriers to switching whilst increasing loyalty, Mark Gutteridge, Flipper

Premium: The outlook in credit as Brexit approaches

Premium: The outlook in credit as Brexit approaches

Best practice case study: How RBS overhauled debt advice referrals, across multiple channels

Best practice case study: How RBS overhauled debt advice referrals, across multiple channels

Best practice case study: How Nationwide deployed machine learning in live decisions

Best practice case study: How Nationwide deployed machine learning in live decisions

Stop the Knock 2019

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