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FCA confirms greater access for SMEs to the Financial Ombudsman Service

FCA confirms greater access for SMEs to the Financial Ombudsman Service

The Financial Conduct Authority (FCA) has confirmed plans to extend access to the Financial Ombudsman Service (FOS) to more small and medium-sized enterprises (SMEs)
FCA confirms greater access for SMEs to the Financial Ombudsman Service
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FCA confirms greater access for SMEs to the Financial Ombudsman Service

18 Oct 2018 Calum Fuller
FCA confirms greater access for SMEs to the Financial Ombudsman Service
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The Financial Conduct Authority (FCA) has confirmed plans to extend access to the Financial Ombudsman Service (FOS) to more small and medium-sized enterprises (SMEs)
Calls for community service for those who fail to pay council tax
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Calls for community service for those who fail to pay council tax

Community service should replace the sanction of imprisonment for non-payment of council tax, according to the Civil Enforcement A...
Grant Thornton CEO Romanovitch to step down
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Grant Thornton CEO Romanovitch to step down

The chief executive of accountancy firm Grant Thornton Sacha Romanovitch is to step down by the end of the year after more than three years in the role
FCA issues affordability warning to high-cost short-term lenders
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FCA issues affordability warning to high-cost short-term lenders

Chief executives of high-cost short-term lenders have been told to take prompt action to ensure their creditworthiness assessments are compliant and to make redress where deficiencies are found
CCS Awards shortlist revealed
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CCS Awards shortlist revealed

The shortlist of Collections & Customer Service Awards candidates has been revealed as the event returns for its 12th year

More news

Credit cards number one cause of debt, study finds

Credit cards number one cause of debt, study finds

News12 Oct 2018
People over the age of 45 who have failed to make debt repayments are three times more likely than under 25s to have a credit card balance not settled in full every month, according Arrow Global consumer research
HMRC issues winding-up order against Patisserie Valerie subsidiary

HMRC issues winding-up order against Patisserie Valerie subsidiary

News11 Oct 2018
Café chain Patisserie Valerie has announced it has discovered "significant, and potentially fraudulent, accounting irregularities" and the existence of a winding-up petition issued against one of its subsidiaries by HMRC
SSE/npower merger receives final clearance

SSE/npower merger receives final clearance

News10 Oct 2018
The Competition and Markets Authority (CAM) has announced that the proposed merger between SSE Retail (SSE) and npower can proceed, following a “thorough” review
Duff & Phelps administrators secure future for poultry business

Duff & Phelps administrators secure future for poultry business

News08 Oct 2018
More than 1,000 jobs have been secured at Banham Poultry Limited and Banham Group Limited following a sale to Chesterfield Poultry Limited by Duff & Phelps administrators
Government pledges “more timely payments” for small businesses

Government pledges “more timely payments” for small businesses

News05 Oct 2018
Proposed measures to end the problem of late payments to small businesses by large companies which “abuse their position in the market” have been put forward by small business minister Kelly Tolhurst
Celebrate 20 years of Credit Strategy at landmark Credit Awards

Celebrate 20 years of Credit Strategy at landmark Credit Awards

News04 Oct 2018
Credit Strategy is delighted to announce entries for the Credit Awards are open, with the prestigious event and the publication itself set to celebrate 20 years of championing excellence in credit
Leonard Curtis administrators appointed to viral publisher Unilad

Leonard Curtis administrators appointed to viral publisher Unilad

News04 Oct 2018
The publisher of viral news and pop culture website Unilad has been place into administration, with Leonard Curtis Business Rescue & Recovery partners Andrew Poxon and Andrew Duncan appointed to the company
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Jonathan Horsman

The View from Westminster: Lessons from two party conferences

18 Oct 2018 Jonathan Horsman
Jonathan Horsman details a gruelling few days at the Labour and Conservative party conferences
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LATEST INDUSTRY NEWS STRAIGHT TO YOUR INBOX

Cultural evolution: How utilities firms overhauled their approach to vulnerable customers

Cultural evolution: How utilities firms overhauled their approach to vulnerable customers

Edition’s highlights:

→ Cultural evolution: How utilities firms overhauled their approach to vulnerable customers

→ Tackling thin files: Experian’s UK managing director on the power of new data sources

→ An unlikely candidate: Why one bailiff wants an independent regulator

→ Gender agenda: Metro Bank chief risk officer Aileen Gillan talks diversity
Read the issue

The CS Interview

Metro Bank CRO Aileen Gillan on championing women in credit

Metro Bank CRO Aileen Gillan on championing women in credit

13 Sep 2018Calum Fuller Calum Fuller
Metro Bank’s chief risk officer Aileen Gillan discusses the changing landscape for gender diversity in the risk profession
Read full interview

Opinion

Jonathan Horsman

The View from Westminster: Lessons from two party conferences

18 Oct 2018 Jonathan Horsman
Jonathan Horsman details a gruelling few days at the Labour and Conservative party conferences
Jonathan Horsman

We must be mindful of language when discussing debt

27 Sep 2018 Phil Andrew
The words we choose and the way we use them reveal a lot about our attitudes to debt, says Phil Andrew.
Jonathan Horsman

The vulnerability agenda: Behind the scenes

11 Sep 2018 David Pickering
The vulnerability agenda mainly focuses on personal customers and not business customers. Dave Pickering and Joanna Elson OBE highlight this issue, and what needs to change, in their new joint report
Turnaround, Restructuring & Insolvency Conference
6 Nov

Turnaround, Restructuring & Insolvency Conference

Hilton London Bankside
Turnaround, Restructuring & Insolvency Awards
6 Nov

Turnaround, Restructuring & Insolvency Awards

Hilton London Bankside
Alternative Finance conference: a part of Lending Summit
8 Nov

Alternative Finance conference: a part of Lending Summit

Hilton London Bankside
Commercial Finance conference: a part of Lending Summit
8 Nov

Commercial Finance conference: a part of Lending Summit

Hilton London Bankside

Features

Can debt collections agencies do more with less?

Can debt collections agencies do more with less?

04 Sep 2018John Ricketts John Ricketts
John Ricketts, president of the Credit Services Association, on how collections figures have begun to recover after a lull in 2017
A digital transformation

A digital transformation SPONSORED ARTICLE

Amber-Ainsley Pritchard
The FCA strides into social policy

The FCA strides into social policy

Marcel LeGouais
More feature stories

Credit 500 - an index of influence

Credit 500
Alex Ellerton

Alex Ellerton

Partner
Grant Thornton UKllp
Andrew Brameld

Andrew Brameld

Managing Director
BNP Paribas Personal Finance
Cyrille Salle de Chou

Cyrille Salle de Chou

Chief Risk Officer
HSBC Retail and Wealth Management
Dave Poole

Dave Poole

Chief Risk Officer
Brighthouse
Doriana Iovino

Doriana Iovino

Director credit risk and analytics
Metro Bank
Hall of fame 2018/2019

Webinar recordings

Car Finance: Removing friction from the point of sale

Car Finance: Removing friction from the point of sale

A webinar exploring findings from a major survey of car finance providers, that reveals their views on: technology’s role in providing a frictionless customer journey, the role data plays in making lending decisions, areas of regulatory focus
Open Banking and AI: Who are the winners?

Open Banking and AI: Who are the winners?

A webinar exploring findings from a major survey of banks, building societies and alternative lenders, that unearths their views on:
Automation, affordability and AI, frictionless customer journeys and Open Banking, areas of regulatory focus

Insight tools

Performance through Accreditation & Education - Spencer Halil & Gerry Kouris, ALPHERA Financial Services

Presentation by ALPHERA Financial Services at the Car Finance Conference 2018

findandfundmycar.com - Adam Mepham, MotoNovo Finance

Presentation by MotoNovo Finance at the Car Finance Conference 2018

FCA Update on Car Finance Market - Jo Davis, Locke Lord

Presentation by Jo Davis at the Car Finance Conference 2018
More insight tools
Quotes by TradingView

Careers

Appointments

Ardent fills new risk and compliance director role

Ardent fills new risk and compliance director role

09 Jul 2018
IPA appoints new president

IPA appoints new president

17 Apr 2018
Castle Trust appoints new director to focus on its POS lending arm

Castle Trust appoints new director to focus on its POS lending arm

11 Apr 2018

Magazine digital editions

Cultural evolution: How utilities firms overhauled their approach to vulnerable customers
Standing their ground: Amid increased scrutiny from both MPs and regulators, BrightHouse is a lender very much under the microscope.
Opening the vaults: As Open Banking begins, are consumers, banks and third parties taking advantage?
The new normal: Why rising interest rates and consumer debt were key themes at the Credit Summit
The fourth revolution: Industry leaders predict the roles AI will replace
A woman in credit: Starling Bank's founder on growth plans and gender diversity in the UK
Read previous editions

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