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Barclays sells €190m portfolio to Banca IFIS

Barclays sells €190m portfolio to Banca IFIS

Banca IFIS has agreed to buy a loan portfolio with a face value of around €190m from Barclays bank
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Events

Analysis

The CS Interview

A new temperate tone from the top

A new temperate tone from the top

By Marcel Le Gouais
FCA chief executive Andrew Bailey is leading the regulator in a more philosophical style. In a Q&A with Credit Strategy covering debt collection, remuneration, consumer responsibility and more, he explains his “new mission”

Features

Disruption of digital technology in the collections industry

Disruption of digital technology in the collections industry

The first event of Credit Week saw the launch of the Digital Banking Club (DBC) for Collections Debate, in which experts discussed the extent to which digital technology will disrupt the collections industry
Tomorrow’s world

Tomorrow’s world

Credit Strategy brought together winners of individual categories at the Credit Awards from the past eight years, who may well shape best practice and processes of the future. Amber-Ainsley Pritchard reports on their career journeys and aspirations
Free energy ticks all boxes for British Gas

Free energy ticks all boxes for British Gas

A brand new product in the UK market better serves not only energy customers but also the economy, our content writer Amber-Ainsley Pritchard looks at how British Gas secured a Utilities and Telecoms Award
All out of proportion?

All out of proportion?

The cost of compliance has meant many consumer credit firms have spent more time and energy focussing on audits and oversight, rather than growing their businesses. Has proportionality been lost over the impact of soaring expenditure?
The battle for Europe starts here

The battle for Europe starts here

In its ninth annual analysis of the credit management and debt collection market across Europe, OC&C Strategy Consultants explores the real drivers of continental expansion. A mega merger among the elite is on the cards, claims Nigel Stirk
How to solve Italy’s impasse on NPL pricing

How to solve Italy’s impasse on NPL pricing

At the fifth annual International NPL Meeting in Venice last month, investors, Italian banks, investment funds and servicers debated the pricing gap hampering portfolio sales. The country’s banks have some bitter pills to swallow, writes Marcel Le Gouais
Supermarket strategies take the telecoms lead

Supermarket strategies take the telecoms lead

With a reduction in fraud, a drop in complaints and an increase in collections, Amber-Ainsley Pritchard decided to take a look at how Tesco Mobile has been so successful lately
Introducing Credit Week: Why you can’t miss it

Introducing Credit Week: Why you can’t miss it

How do you make the Credit Summit, the UK’s largest credit conference, even bigger? By extending it to a week of international events. Head of conference production Mike Jeapes introduces Credit Week - our major new project for 2017
A £1.6bn problem for the government

A £1.6bn problem for the government

Fraud hits the coffers of central government in often nebulous, complex ways. Marcel Le Gouais takes a top line look at taxpayers’ losses in various departments
It’s Berlin vs London for the fintech champion title

It’s Berlin vs London for the fintech champion title

Now that a Brexit starting gun has been fired, can London retain its locus as Europe’s fintech capital? Ahead of Credit Strategy’s F5 Conference, Marcel Le Gouais asks if passporting issues may decide the winner in a battle with Berlin
Is the system for CCJs being abused – or just used?

Is the system for CCJs being abused – or just used?

A Daily Mail article recently revealed that nearly 740,000 county court judgments in the financial year 2014/15 were undefended or not heard in court. Amid an apparent government probe, Marcel Le Gouais asks if other elements, not least the courts system, need just as much attention
Identity theft

Identity theft

As identity theft soars nearly 50 percent year-on-year, large corporates are being warned about security processes. TalkTalk’s fine over a cyber attack, and Yahoo’s revelation of 500 million accounts being hacked, also prompted questions over whether creditors truly know their exposure. Amber-Ainsley Pritchard investigates
A model of consistency for affordability

A model of consistency for affordability

A new format to asses a debtor’s income and expenditure will launch next year, to be used by many creditors as a uniform set of guidelines. But will the government follow suit?

Opinion

Offline and shut out

Offline and shut out

Dawn Stobart, director of external affairs at Christians Against Poverty (CAP) explains how lacking internet access is shutting people out of essential public and financial services
General Data Protection Regulation

General Data Protection Regulation

Peter Wallwork, chief executive of the Credit Services Association (CSA), explains why credit firms should be preparing for the new General Data Protection Regulation (GDPR) now
The latest global risk to manage

The latest global risk to manage

Not even half way through the year, Richard Reynolds, deputy head of UK sales at Atradius, believes there is already one thing that will define 2017; uncertainty
Public affairs and the art of collaboration

Public affairs and the art of collaboration

Public affairs is not an area immediately familiar to all, Pamela Mulcahy, public affairs director at Marston Holdings, explains just how much of her time at work is spent explaining to people what public affairs means and why it matters
The clock is ticking to prepare for GDPR

The clock is ticking to prepare for GDPR

Getting ready for the new EU data protection regulation is a seismic task for the regulator, as much as it is for businesses, explains Garreth Cameron, group manager of business and industry at ICO
Commission models for DCAs: A catalyst for change

Commission models for DCAs: A catalyst for change

Dicky Davies, business development director at Lowell, explains how further work behind the scenes could help bring a cross-industry change to the traditional commission structure for debt collections agencies (DCAs)
Ofcom policy on ‘persistent misuse’

Ofcom policy on ‘persistent misuse’

Peter Wallwork, chief executive of the Credit Services Association (CSA), explains how and why the new Ofcom policy on persistent misuse could affect its members
A holistic approach

A holistic approach

Dawn Stobart, director of external affairs at Christians Against Poverty (CAP), explains why the organisation has launched a new holistic financial education service
Vulnerability: A guide for debt collection

Vulnerability: A guide for debt collection

Chris Fitch, research fellow at the Personal Finance Research Centre at the University of Bristol, has created a 21-step guide to help customer-facing staff understand and deal with vulnerable consumers
New principles of lending launched for business customers

New principles of lending launched for business customers

Dave Pickering, chief executive of the Lending Standards Board, describes the new codes of practice for business customers, being launched today (March 28), that will replace the micro-enterprise provisions of the lending code
Launching the Credit Awareness Week campaign

Launching the Credit Awareness Week campaign

Kamala Panday, publishing director at Credit Strategy, introduces the Credit Awareness Week campaign, run in association with Experian, which is a consumer facing project to be launched at Credit Week
More choice in collections technology

More choice in collections technology

Matt Riddall, lead consultant at Arum, explains how to make an informed decision when choosing a new collections system
At home, but stuck in a jam

At home, but stuck in a jam

After coining the phrase ‘just about managing’ (JAMs) to describe struggling British households, the Prime Minister brought into a focus a slightly nebulous group of the population. Mike O’Connor, chief executive of StepChange Debt Charity, believes it’s less about definition, and more about precaution
Financial crime: How to ensure a robust risk assessment

Financial crime: How to ensure a robust risk assessment

Jacqueline Planner, director of financial crime risk at Huntswood, examines how financial crime risk assessments can protect your firm and safeguard its reputation
How personal guarantees benefit lenders

How personal guarantees benefit lenders

Robert Moore, chief technology officer of insolvency practice KSA Group, explains how and why personal guarantees can be risky yet also beneficial to lenders
Myths of the near future

Myths of the near future

In our Watchman series in the magazine we’ve tried to tackle some myths in corporate communications and correct misconceptions about business-to-business publishing.
Cargo cult copy

Cargo cult copy

Jargon and buzzwords may give off the right appearance, says Credit Strategy’s consulting editor Fred Crawley - but they’re not going to summon in any business
Great communications is in all our interests

Great communications is in all our interests

Jason Wassell, chief executive of the BCCA, responds to an article by Credit Strategy’s consulting editor, Fred Crawley, about the business and approach of PR companies.
A blanket approach to all vulnerable customers seems a step too far

A blanket approach to all vulnerable customers seems a step too far

Vulnerability and money worries go hand in hand. Philip Holden, executive chairman of drydensfairfax solicitors, describes how the industry needs to work together to better treat customers during the collections process.
In sickness and in health

In sickness and in healthSPONSORED ARTICLE

Companies need a finance provider that can cope with the ups as well as the downs, explains risk and operations director at IGF Matt Smith
IFRS 9 implementation: Are you ready?

IFRS 9 implementation: Are you ready?SPONSORED ARTICLE

With IFRS 9 on the horizon, CROs and CFOs don’t have long left to gear up for the final stages of implementing the new standards. Ben O’Brien, managing director of Jaywing, explores the challenges firms are facing.
Digitalisation in Collections – what can we learn from other industries?

Digitalisation in Collections – what can we learn from other industries?SPONSORED ARTICLE

Collections firms are facing a future in which customers will expect round the clock access and interaction, explains principal consultant
at Arum Nick Walsh
Cyber security is a boardroom issue

Cyber security is a boardroom issue

Information security is more high profile than ever and GDPR will raise the stakes, says senior policy officer (business and industry) at the Information Commissioner’s Office, Alastair Barter.
Time to breathe: Why debtors need a break

Time to breathe: Why debtors need a break

A statutory breathing space scheme for debtors would bound all creditors, from financial services to local councils, by the same rules. Mike O’Connor, chief executive at StepChange Debt Charity, explains the logic
The brave new world of Trumponomics

The brave new world of Trumponomics

If Donald Trump gets his way, America will shortly embark on a bold economic experiment: Trumponomics. Mark Berrisford-Smith, head of economics at HSBC UK commercial banking, explains a counter intuitive philosophy
A little less conversation, more co-ordinated action please

A little less conversation, more co-ordinated action please

At the CSA’s conference last month, it took broadcaster Andrew Neil to point out a gaping hole in co-ordinated attempts to help indebted customers – particularly the most vulnerable. John Ricketts, vice president of the CSA, explains
The future of debt management plans

The future of debt management plans

Some pragmatism is needed to re-establish stability in the debt management sector, says managing director of Payplan John Fairhurst
The dynamic of trust and affordability

The dynamic of trust and affordability

Payday lenders recently faced familiar criticisms over the quality of affordability checks. Stuart Howard, chief executive of Dollar UK, explains how the industry can build trust by (responsibly) serving specific needs.
Court of Appeal: Pensions not yet in payment are protected from bankruptcy

Court of Appeal: Pensions not yet in payment are protected from bankruptcy

On October 7, the Court of Appeal ruled in Horton v Henry that pensions not yet in payment are protected from bankruptcy. Graham McPhie, partner at Moon Beever, explains the implications for creditors
Don’t get caught out by subject access requests

Don’t get caught out by subject access requests

Good management records and a pragmatic approach can avoid complaints about subject access requests, Garreth Cameron, group manager (business and industry) at the Information Commissioner’s Office, explains.
Five reasons to pick up the new Credit Strategy magazine

Five reasons to pick up the new Credit Strategy magazine

The redesigned, recalibrated Credit Strategy magazine has landed this week; with a new editorial focus, a refined design and the first in a series of chief risk officer interviews.
A road map for coexistence with the FCA

A road map for coexistence with the FCA

The LSB has undergone an evolution to reduce overlap with the Financial Conduct Authority (FCA). Robert Skinner, former chief executive at LSB, explains the changes and what they mean for the industry.
A landmark step for enforcement

A landmark step for enforcementSPONSORED ARTICLE

Weighing in at a hefty 300 pages, Lord Justice Briggs’s report on the civil courts might be a pivotal document for the enforcement sector. Pamela Mulcahy, public affairs director at Marston Holding, explains why.
Judge takes unusual step on turnaround case

Judge takes unusual step on turnaround case

Associate at Reed Smith, Colin Cochrane, has analysed an unusual case where the high court decided against issuing an administration order to two insolvent companies.
The seal of regulatory approval

The seal of regulatory approval

As members of the Credit Services Association (CSA) encounter the final few weeks before full authorisation is given by the regulator, John Ricketts, vice president of the CSA, explores the numbers yet to reach the finish line.
Where do collections firms fit in an age of outsourcing?

Where do collections firms fit in an age of outsourcing?

Certain collections businesses are undergoing a metamorphosis, becoming business process outsourcing (BPO) companies with an expertise in arrears management. Frank Horvath, managing director at Link Financial, explores an evolution.
Talking about an evolution: The rationale of Credit Strategy's upcoming redesign

Talking about an evolution: The rationale of Credit Strategy's upcoming redesign

The next issue of Credit Strategy magazine will be radically different; with a new editorial focus, a refined design and the first in a series of chief risk officer interviews. Editor Marcel Le Gouais explains the story behind the changes.
How can we increase visibility and transparency in debt sale?

How can we increase visibility and transparency in debt sale?

Nick Ollard, head of debt sale at TDX Group, looks at post debt sale reporting and customer level selling
The future of high court enforcement

The future of high court enforcement

Michael Jackson, director of high court services at Marston Holdings, unravels the different measures for court reforms
The FCA: An update on the consumer credit authorisation process

The FCA: An update on the consumer credit authorisation process

Val Smith, credit authorisations director at the FCA, reviews the application process for consumer credit firms ahead of a milestone in March.
Is fair-share fair?

Is fair-share fair?

John Fairhurst, policy and risk director at PayPlan, argues the current fee structure around Debt Management Plans is broken, and makes frank suggestions for its repair.

Industry Reports

FCA: Fair treatment of mortgage customers in payment shortfall

FCA: Packaged bank accounts

FCA: Senior Managers and Certification Regime

Huntswood: Protecting your firm and safeguarding your reputation

StepChange: Falling into the red - How overdrafts can lead to problem debt

StepChange: London in the red

StepChange: Payday loans – The next generation

Marketplace

Lowell Group

Lowell Group

Lowell buys accounts from banks, mobile phone and internet suppliers ...
Experian

Experian

Your Experian Credit Score. Free. Forever
Zinc Group

Zinc Group

Founded in 2008, Zinc Group is a UK-based credit control, recoveries ...
Intelligent Environments

Intelligent Environments

Making digital customer engagement effortless

Jobs

Biller, London - Portfolio Credit Control

Biller, London - Portfolio Credit Control

£24,000 - £25,000
London, United Kingdom
Accounts Assistant, South West London - Portfolio Credit Control

Accounts Assistant, South West London - Portfolio Credit Control

£19,000 - £24,000
London, United Kingdom
EMEA Credit Manager, Hertfordshire - Portfolio Credit Control

EMEA Credit Manager, Hertfordshire - Portfolio Credit Control

£50,000 - £60,000
Hertfordshire, United Kingdom
Entry Level Sales Ledger, London - Portfolio Credit Control

Entry Level Sales Ledger, London - Portfolio Credit Control

£21,000 - £24,000
London, United Kingdom
Biller, London - Portfolio Credit Control

Biller, London - Portfolio Credit Control

£24,000 - £25,000
London, United Kingdom
Accounts Assistant, South West London - Portfolio Credit Control

Accounts Assistant, South West London - Portfolio Credit Control

£19,000 - £24,000
London, United Kingdom
EMEA Credit Manager, Hertfordshire - Portfolio Credit Control

EMEA Credit Manager, Hertfordshire - Portfolio Credit Control

£50,000 - £60,000
Hertfordshire, United Kingdom
Entry Level Sales Ledger, London - Portfolio Credit Control

Entry Level Sales Ledger, London - Portfolio Credit Control

£21,000 - £24,000
London, United Kingdom

Appointments

Vice-president of insolvency trade body steps up

Vice-president of insolvency trade body steps up

New chief executive of the Money Advice Service announced

New chief executive of the Money Advice Service announced

Lowell hires UK chief operating officer

Lowell hires UK chief operating officer

GFKL Lowell creates new role focussed on M&A

GFKL Lowell creates new role focussed on M&A

Insolvency law firm appoints former NCA officer

Insolvency law firm appoints former NCA officer

Hoist makes UK leadership change

Hoist makes UK leadership change

Burlington appoints director of high court services

Burlington appoints director of high court services

Court Enforcement Services announces board changes

Court Enforcement Services announces board changes

IGF makes another big appointment

IGF makes another big appointment

New chairman of the Insolvency Service Board appointed

New chairman of the Insolvency Service Board appointed

IGF announces changes at the top

IGF announces changes at the top

Specialist lender’s credit risk chief heads to US firm

Specialist lender’s credit risk chief heads to US firm

Ex-DCA owner joins debt recovery firm

Ex-DCA owner joins debt recovery firm

First Utility’s Ian Parry heads to debt recovery firm

First Utility’s Ian Parry heads to debt recovery firm

STA International’s new arrival

STA International’s new arrival

Experian’s UK boss makes switch to lead GB Group

Experian’s UK boss makes switch to lead GB Group

LendInvest hires Amigo Loans director

LendInvest hires Amigo Loans director

New risk director joins StepChange

New risk director joins StepChange

TSB poaches Nationwide’s CRO

TSB poaches Nationwide’s CRO

Shawbrook appoints collections director

Shawbrook appoints collections director

Lloyds to transform customer experience in collections with new appointment

Lloyds to transform customer experience in collections with new appointment

Dispatches

Lloyds results reveal £2bn of debt in forbearance

Lloyds results reveal £2bn of debt in forbearance

RBS forbearance hits £5bn

RBS forbearance hits £5bn

The seven-year glitch

The seven-year glitch

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