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Can debt collectors beat the banks on customer experience?

Can debt collectors beat the banks on customer experience? SPONSORED ARTICLE

A debt collection business is confounding expectations by delivering customer service that exceeds that of most originating creditors
Can debt collectors beat the banks on customer experience?
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Can debt collectors beat the banks on customer experience? SPONSORED ARTICLE

13 Nov 2018 Credit Strategy
Can debt collectors beat the banks on customer experience?
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A debt collection business is confounding expectations by delivering customer service that exceeds that of most originating creditors
Study finds four in 10 debt advice clients did not disclose mental health condition
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Study finds four in 10 debt advice clients did not disclose mental health condition

Research from the University of Bristol has revealed that three quarters of debt advisers have dealt with clients experiencing ...
Renewed calls for bailiff regulation as charities claim “rules are broken every minute”
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Renewed calls for bailiff regulation as charities claim “rules are broken every minute”

Bailiffs who are causing people “increased stress, anxiety and financial hardship”, according to research published by Citizens Advice and StepChange
BrightHouse announces trial of loan product
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BrightHouse announces trial of loan product

Rent-to-own retailer BrightHouse has announced it is trialing a loan product at 14 of its branches across North East of England
Arrow Global sees core collections rise 18.2 percent
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Arrow Global sees core collections rise 18.2 percent

Debt purchaser Arrow Global’s core collections increased 18.2 percent on the same period last year to £288.5m, its results for the third quarter of 2018 show

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Carillion liquidation on “absolutely unprecedented” scale

Carillion liquidation on “absolutely unprecedented” scale

News07 Nov 2018
The men leading the liquidation process of collapsed outsourced services provider Carillion spoke exclusively at Credit Strategy’s TRI Conference about the scale and complexity of the landmark insolvency case
UK’s static performance in World Bank insolvency rankings “shows needs for reform”

UK’s static performance in World Bank insolvency rankings “shows needs for reform”

News05 Nov 2018
A lack of improvement in the UK’s standing in the World Bank’s latest insolvency rankings has underlined the need for UK corporate insolvency reform, according to insolvency and restructuring trade body, R3
TransUnion agrees to sell Noddle business to Credit Karma

TransUnion agrees to sell Noddle business to Credit Karma

News05 Nov 2018
TransUnion has struck a deal to sell its Noddle business to US-based free-for-life credit report service Credit Karma
Warnings over rise in bankruptcies

Warnings over rise in bankruptcies

News31 Oct 2018
The number of people being declared bankrupt is expected to increase throughout the rest of 2018 in England and Wales, top 20 accountancy firm Wilkins Kennedy has warned
Personal insolvencies fall in Q3 from record high

Personal insolvencies fall in Q3 from record high

News30 Oct 2018
Total individual insolvencies in Q3 2018 were 10.5 percent lower than in the previous quarter and 2.5 percent lower than in the same quarter the previous year, statistics from the Insolvency Service show
Affordable credit package announced in Budget

Affordable credit package announced in Budget

News30 Oct 2018
A raft of measures will be rolled out to improve access to credit and financial inclusion, chancellor Philip Hammond confirmed in the Budget
Creditworthiness Assessment Bill delayed at Commons

Creditworthiness Assessment Bill delayed at Commons

News29 Oct 2018
A bill designed to factor people’s record of paying rent into their credit score calculations has been delayed at the House of Commons, it has emerged
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