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Ofgem names and shames utilities giants for treatment of indebted customers

Ofgem names and shames utilities giants for treatment of indebted customers

Ofgem has called upon suppliers to do more to help customers manage their debt, as a new report shows some customers accrue £800 of debt in unpaid bills before repayments start
Entries open for the Credit Awards 2018

Entries open for the Credit Awards 2018

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The CS Interview

Renaissance man

Renaissance man

Marcel Le Gouais
Hammersmith and Fulham Council is spearheading a joint venture with the private sector to offer debt management services to all local authorities. The man leading the venture, the council’s commercial director Michael Hainge, is driving cultural change through the public sector by bringing in FCA standards of conduct
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A new temperate tone from the top

A new temperate tone from the top

Marcel Le Gouais
FCA chief executive Andrew Bailey is leading the regulator in a more philosophical style. In a Q&A with Credit Strategy covering debt collection, remuneration, consumer responsibility and more, he explains his “new mission”
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Age of enlightenment: Rahul Pakrashi, Funding Circle

Age of enlightenment: Rahul Pakrashi, Funding Circle

Marcel Le Gouais
Some circumspect eyes have been cast over the peer-to-peer lending sector, particularly over how it will fair in a full credit cycle. Rahul Pakrashi, chief risk officer at Funding Circle, explains how the sector needs to educate the industry
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Engineering a self-service solution in car finance
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Engineering a self-service solution in car finance

Intelligent Environments and Equiniti Pancredit were joint winners of the Best Use of Technology Award, at the Car Finance Awards in June. Amber-Ainsley Pritchard explains how they streamlined the customer journey through digitalisation
MLD4: Are companies up to scratch?
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MLD4: Are companies up to scratch?

Companies have had “ample” time to prepare for the fight against money laundering, according to John Marsden, head of ID and fraud at Equifax
The weapons of a war against cyber crime
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The weapons of a war against cyber crimeSPONSORED ARTICLE

Credit Strategy sought the views of John Marsden, head of fraud and identity at Equifax, in regards to cyber security, the modus operandi of hackers and how creditors are protecting customers’ data
"It’s up to the financial services industry to help teach students the necessary skills to manage their finances"
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"It’s up to the financial services industry to help teach students the necessary skills to manage their finances"

Randy McFarlane
As student debt continues to climb, a new analysis by the Institute of Fiscal Studies (IFS) has found that the average student will end up graduating owing a whopping £50,000. Randy McFarlane, head of sales and partnerships at Intelligent Environments, explains how a digital solution could help students tackle this debt
"Customers see I&E assessments as an attempt for debt collection businesses to extract more money"
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"Customers see I&E assessments as an attempt for debt collection businesses to extract more money"SPONSORED ARTICLE

Eddie Nott
The current income and expenditure process has unintended consequences, says 1st Credit UK managing director Eddie Nott
"Technology is using knowledge to alter the world according to your wishes"
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"Technology is using knowledge to alter the world according to your wishes"

Fred Crawley
Fred Crawley, consulting editor at Credit Strategy, asks whether we ever truly know what we are talking about when we talk about tech

Dispatches

Lloyds results reveal £2bn of debt in forbearance

Lloyds results reveal £2bn of debt in forbearance

Huntswood: Protecting your firm and safeguarding your reputation

StepChange: Payday loans – The next generation

FCA: Packaged bank accounts

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October 17

September 17

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Lowell Group

Lowell Group

Lowell buys accounts from banks, mobile phone and internet suppliers and other companies that provide credit
Views 5142 Views
Experian

Experian

Your Experian Credit Score. Free. Forever
Views 2425 Views
Zinc Group

Zinc Group

A UK-based credit control, recoveries management, and business process outsourcing company operating in both the B2B and B2C arenas.
Views 2377 Views
Intelligent Environments

Intelligent Environments

Making digital customer engagement effortless
Views 2356 Views
Shard Media Group

Shard Media Group

An innovative media company where talented people want to work, and with whom discerning customers want to do business.
Views 1087 Views
Cabot Financial

Cabot Financial

Cabot Financial is one of the most respected debt purchase companies in the UK, servicing over 7 million customers who have outstanding credit commitments
Views 1025 Views
FCA

FCA

We aim to make financial markets work well so that consumers get a fair deal
Views 1015 Views
Zuto

Zuto

Zuto is a team of friendly experts, dedicated to putting you back in control of one of life’s biggest buying decisions
Views 983 Views
Evolution Funding

Evolution Funding

The UK’s leading motor finance intermediary
Views 979 Views
Phillips & Cohen appoints digital strategy leader

Phillips & Cohen appoints digital strategy leader

Phillips & Cohen Associates, a deceased account management specialist, has appointed Bob Bednar as its senior vice president of consumer communication and digital strategy in a bid to strengthen its digital offerings
Manolete appoints ex bankruptcy registrar

Manolete appoints ex bankruptcy registrar

Manolete Partners, the insolvency litigation funder, has announced that the former chief bankruptcy registrar Dr Stephen Baister will be joining the business as a senior advisor
Former Deloitte lead joins DCA

Former Deloitte lead joins DCA

A former executive board member at the Chartered Institute of Credit Management (CICM) has been appointed as a director at Hilton-Baird Collection Services, the commercial debt collection agency
Lowell makes two senior hires

Lowell makes two senior hires

Debt purchaser Lowell has expanded its UK executive team with the appointment of a chief risk officer and managing director of servicing
Deutsche Bank veteran joins mortgage start-up

Deutsche Bank veteran joins mortgage start-up

The former chief operating officer of Deutsche Bank, Henry Ritchotte, has joined MortgageGym as a company adviser

Jobs Board

Credit Control, Doncaster - HAYS

£16000 - £18000 Yorkshire, United Kingdom
Credit Control Job in Rotherham

Credit Control, Warrington - HAYS

£20000 Warwickshire, United Kingdom
Credit Controller - Full time - Temp To Perm - Warrington - £20000

Credit Control Manager, Huddersfield - HAYS

£40,000 Yorkshire, United Kingdom
A well established business in the Huddersfield area seeking an experienced Credit Manager
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