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Solarplicity given Ofgem ban over poor customer service

Solarplicity given Ofgem ban over poor customer service

Energy supplier Solarplicity has been banned from taking on new customers for three months by Ofgem due to its poor switching process and customer service

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Solarplicity given Ofgem ban over poor customer service
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Solarplicity given Ofgem ban over poor customer service

22 Feb 2019 Calum Fuller
Energy supplier Solarplicity has been banned from taking on new customers for three months by Ofgem due to its poor switching process and customer service
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Women in Credit Awards 2019 shortlist revealed
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Women in Credit Awards 2019 shortlist revealed

Now in its second year, the Women in Credit Awards shortlist has been revealed as Credit Strategy recognises the achievements of women across the entire credit and financial services industry
Bankrupt sentenced after claiming he had “burned” £70,000 owed to creditors
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Bankrupt sentenced after claiming he had “burned” £70,000 owed to creditors

A bankrupt has been handed a suspended prison term after he tried to avoid paying his creditors, claiming he had burned nearly £70,000
British Medical Association to end patient charges for mental health debt forms
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British Medical Association to end patient charges for mental health debt forms

The British Medical Association (BMA) has pledged that GPs will stop charging for the form people with mental health problems need to get debt support
Lloyds’ PPI bill hits £19.4bn
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Lloyds’ PPI bill hits £19.4bn

Lloyds Banking Group set aside a further £750m to cover payment protection insurance (PPI) claims over 2018, the bank’s annual report reveals

More news

Repossessions down 26.3 percent in Q4 2018

Repossessions down 26.3 percent in Q4 2018

News19 Feb 2019
Figures released by the Finance & Leasing Association show that the number of second charge repossessions in 2018 was 147, some 8.1 percent higher than in 2017
Number of first-time buyers hit 12-year high in 2018

Number of first-time buyers hit 12-year high in 2018

News19 Feb 2019
There were 370,000 new first-time buyer mortgages completed in 2018, some 1.9 percent more than in 2017 and the highest number of first-time buyer mortgages since 2006, according to figures from UK Finance
Sir Vince Cable in warning over lack of saving among consumers

Sir Vince Cable in warning over lack of saving among consumers

News18 Feb 2019
The leader of the Liberal Democrats Sir Vince Cable has raised concerns over the levels of savings among consumers in the UK, which he says has reached the point of “no net saving” for the first time since 1988
Listen again: All the Experian webinars in one place

Listen again: All the Experian webinars in one place

News18 Feb 2019
Credit Strategy is hosting a series of webinars in partnership with Experian. Three live webinars have already taken place and you can watch them on-demand here
RBS doubles profit to £1.62bn

RBS doubles profit to £1.62bn

News15 Feb 2019
The Royal Bank of Scotland (RBS) has posted profits of £1.62bn for 2018, more than double the £752m it made in the year before
Management’s Patisserie Valerie rescue saves 2,000 jobs

Management’s Patisserie Valerie rescue saves 2,000 jobs

News14 Feb 2019
The management team at coffee and cake chain Patisserie Valerie has secured backing from Dublin-based investment firm Causeway Capital to take over 96 shops
Mitsubishi Corporation buys 20 percent stake in OVO Energy

Mitsubishi Corporation buys 20 percent stake in OVO Energy

News14 Feb 2019
OVO Energy has confirmed Mitsubishi Corporation has bought a 20 percent stake in the company in a move it claims will “accelerate” its international expansion

Trending

Joe Macleod

Why you should care about customer endings

20 Feb 2019 Joe Macleod
How many times have you sat in a sales meeting talking about marketing plans and gaining new customers? Ever given the same attention to a customer leaving? Joe MacLeod explains why it matters
Read more

LATEST INDUSTRY NEWS STRAIGHT TO YOUR INBOX

Fast lane: Why IFRS 9 is already accelerating debt sale activity

Fast lane: Why IFRS 9 is already accelerating debt sale activity

Edition’s highlights:

→ Cultural change: Local authorities changing how they collect debt

→ Winners: Highlights from all Credit Strategy’s recent awards

→ Home truths: Is the mortgage market in long-term decline?
Read the issue

The CS Interview

Nationwide CRO Julia Dunn on how working at the regulator prepared her for working in risk

Nationwide CRO Julia Dunn on how working at the regulator prepared her for working in risk

25 Oct 2018Calum Fuller Calum Fuller
Julia Dunn’s path to the chief risk officer role at Nationwide was not the typical one. She sat down with Calum Fuller to discuss how she got there and how the role is changing
Read full interview

Opinion

Joe Macleod

Why you should care about customer endings

20 Feb 2019 Joe Macleod
How many times have you sat in a sales meeting talking about marketing plans and gaining new customers? Ever given the same attention to a customer leaving? Joe MacLeod explains why it matters
Joe Macleod

Sir Vince Cable: A no-deal Brexit could burst the UK’s credit bubble

18 Feb 2019 Sir Vince Cable
Leader of the Liberal Democrats Sir Vince Cable issues a warning over the lack of saving across the country and the potential risk to consumers
Joe Macleod

Perceived debt crisis could threaten credit providers

10 Dec 2018 Greg Stevens
Concerns over levels of indebtedness could fan the flames of activist groups against credit providers, warns CCTA chief executive Greg Stevens
Credit Week
18 Mar

Credit Week

London, UK
Parliamentary Reception
19 Mar

Parliamentary Reception

London, UK
Credit Summit Workshops
20 Mar

Credit Summit Workshops

London, UK
C-Suite Dinners
20 Mar

C-Suite Dinners

London, UK

Credit 500 - an index of influence

Credit 500
Alex Ellerton

Alex Ellerton

Partner
Grant Thornton
Andrew Brameld

Andrew Brameld

Managing Director
BNP Paribas Personal Finance
Cyrille Salle de Chou

Cyrille Salle de Chou

Chief Risk Officer
HSBC Retail and Wealth Management
David Poole

David Poole

Chief Risk Officer
Brighthouse
Doriana Iovino

Doriana Iovino

Director of credit risk and analytics
Metro Bank
Hall of fame 2018/2019

Webinar recordings

AI and automation in utilities and telecoms 

AI and automation in utilities and telecoms 

A live webinar exploring findings from a major survey of utility and telecoms providers, that unearthed their views on: The use of automation and AI in credit referencing, affordability checks, fraud prevention and more, approach to data capture and deployment and areas of regulatory focus.
AI, retail finance and regulation: Solving the puzzle

AI, retail finance and regulation: Solving the puzzle

A webinar exploring findings from a major survey of car finance providers, that reveals their views on: technology’s role in providing a frictionless customer journey, the role data plays in making lending decisions, areas of regulatory focus

Insight tools

Rise of the machines

A major joint report into AI and automation across financial services, utilities and telecoms

Performance through Accreditation & Education - Spencer Halil & Gerry Kouris, ALPHERA Financial Services

Presentation by ALPHERA Financial Services at the Car Finance Conference 2018

findandfundmycar.com - Adam Mepham, MotoNovo Finance

Presentation by MotoNovo Finance at the Car Finance Conference 2018
More insight tools
Quotes by TradingView

Careers

Appointments

TSB appoints new boss following IT meltdown

TSB appoints new boss following IT meltdown

19 Nov 2018
Ardent fills new risk and compliance director role

Ardent fills new risk and compliance director role

09 Jul 2018
IPA appoints new president

IPA appoints new president

17 Apr 2018

Magazine digital editions

Fast lane: Why IFRS 9 is already accelerating debt sale activity
20/20 vision: How Credit Strategy is marking 20 years of representing credit
Rise of the machines
Cultural evolution: How utilities firms overhauled their approach to vulnerable customers
Standing their ground: Amid increased scrutiny from both MPs and regulators, BrightHouse is a lender very much under the microscope.
Opening the vaults: As Open Banking begins, are consumers, banks and third parties taking advantage?
Read previous editions

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