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Roaming customers fear huge charges after Vodafone error

Roaming customers fear huge charges after Vodafone error

Vodafone has apologised after an error caused customers using the network abroad to be billed hundreds and sometimes thousands of pounds

Top Stories

Phillips & Cohen expands into German market
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Phillips & Cohen expands into German market

12 Sep 2019 Calum Fuller
Deceased account collections specialist Phillips & Cohen has expanded its operations into the German market
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Roaming customers fear huge charges after Vodafone error
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Roaming customers fear huge charges after Vodafone error

Vodafone has apologised after an error caused customers using the network abroad to be billed hundreds and sometimes thousands of pounds
Amigo to take “more conservative” approach to lending
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Amigo to take “more conservative” approach to lending

Guarantor lender Amigo Loans said it expects “no growth” in the current financial year as it prioritises new customer lending over relending to existing customers
Smart meter rollout extended
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Smart meter rollout extended

The government has pushed back the deadline for rollout of smart energy meters to 2024

More news

Credit Summit 2020 plenary sessions take shape

Credit Summit 2020 plenary sessions take shape

Top Stories09 Oct 2019
Credit Strategy is delighted to reveal more details about the agenda at the 12th Credit Summit, sponsored by Experian
Pay.UK appoints Hunter-Jones as chief risk officer

Pay.UK appoints Hunter-Jones as chief risk officer

News07 Oct 2019
Pay.UK has appointed Helen Hunter-Jones as its chief risk officer. Pay.UK is the retail payments authority whose systems move more than £7trn every year through Bacs direct credit, direct debit, Faster Payments, cheques and Paym
High court enforcement digital marketplace launched

High court enforcement digital marketplace launched

News04 Oct 2019
High court enforcement panel management firm Just has launched, along with a digital marketplace that places cases with enforcement agencies
Credit Summit 2020 outline agenda launched

Credit Summit 2020 outline agenda launched

News02 Oct 2019
Credit Strategy is delighted to announce the launch of the outline agenda for the Credit Summit 2020, sponsored by Experian

Trending

Calum Fuller

The Editor’s View: In times of uncertainty, stay on message

09 Oct 2019 Calum Fuller
As political and economic uncertainty continue to ramp up, remaining focused becomes increasingly difficult. Yet there are large elements of the credit space managing to do so
Read more

LATEST INDUSTRY NEWS STRAIGHT TO YOUR INBOX

Raising standards: What the government can learn about vulnerable customers from the private sector

Raising standards: What the government can learn about vulnerable customers from the private sector

Edition’s highlights:

→ Breathing space: Industry reaction to the vulnerability regime
→ Gearing up: Key lessons from the Car Finance Conference
→ Keeping score: Does credit scoring need an overhaul?
Read the issue

The CS Interview

Premium: The Cabinet Office’s Steven Coppard on changing the public sector’s approach to collections

Premium: The Cabinet Office’s Steven Coppard on changing the public sector’s approach to collections

27 Sep 2019 Calum FullerCalum Fuller
Now responsible for the vast majority of central and local government debt, the Cabinet Office’s Steven Coppard talks overhauling approaches to debt collection across the entire public sector
Read full interview

Opinion

Calum Fuller

The Editor’s View: In times of uncertainty, stay on message

09 Oct 2019 Calum Fuller
As political and economic uncertainty continue to ramp up, remaining focused becomes increasingly difficult. Yet there are large elements of the credit space managing to do so
Calum Fuller

Premium: The credit industry must take impairment more seriously

04 Oct 2019 Natalie Trist
Just because the credit industry isn’t suffering from high impairment rates doesn’t mean we shouldn’t be talking about it, says Moneybarn chief credit officer Natalie Trist
Calum Fuller

Premium: The Debt and Mental Health Evidence Form has gone from first to last

27 Sep 2019 Chris Fitch
Although a new version of the Debt and Mental Health Evidence Form launches in October, firms need to recognise that medical evidence can also be found in other guises, says Chris Fitch
Car Finance Regulation & Development Forum
15 Oct

Car Finance Regulation & Development Forum

Midland Hotel Manchester
Collections & Vulnerability Summit
16 Oct

Collections & Vulnerability Summit

The Midland Hotel Manchester
Collections, Debt Sale & Purchase Conference
16 Oct

Collections, Debt Sale & Purchase Conference

The Midland Hotel, Manchester
Utilities & Telecoms Conference
16 Oct

Utilities & Telecoms Conference

The Midland Hotel, Manchester

Features

Premium: The outlook in credit as Brexit approaches

Premium: The outlook in credit as Brexit approaches

08 Oct 2019 Calum FullerCalum Fuller
With just weeks left before a potential disorderly exit from the EU, Credit Strategy highlights why credit professionals should be aware of consumers’ inability to absorb a shock and why younger customers could be most at risk
Best practice case study: How RBS overhauled debt advice referrals, across multiple channels

Best practice case study: How RBS overhauled debt advice referrals, across multiple channels

 Credit Strategy
Best practice case study: How Nationwide deployed machine learning in live decisions

Best practice case study: How Nationwide deployed machine learning in live decisions

 Credit Strategy
More feature stories

Credit 500 - an index of influence

Credit 500
Alex Ellerton

Alex Ellerton

Partner
Grant Thornton
Andrew Brameld

Andrew Brameld

Managing Director
BNP Paribas Personal Finance
Cyrille Sallé de Chou

Cyrille Sallé de Chou

Chief Risk Officer
HSBC
David Poole

David Poole

Chief Risk Officer
Brighthouse
Doriana Iovino

Doriana Iovino

Director of Credit Risk and Analytics
Metro Bank plc
Hall of fame 2019/2020

Webinar recordings

Making the most of technology in collections from the C-suite to the collections floor

The use of today’s collections technology relieves pressure throughout organisations – benefiting all levels, from senior management to customer-facing staff and consumers in debt. Collections technology has the ability to transform results.

Maximising potential from inside the big data universe

Data and innovation offers huge potential to revolutionise all markets. There is an opportunity to be one step ahead of the need, to redesign journeys and enhance enterprise strategies. To do this you need access to the most advanced analytics but also the best quality, including variations and types of data, and then the technology that can act on this insight. Data science can present a unique opportunity for uncovered growth and accelerate your business.

People-led Debt Collections Webinar

Many UK households are experiencing financial stress. In addition, interchangeable interest rates and a slowing economy will continue to pressurise. These factors are causing, or will cause, strain on people and in some instances may lead to people becoming overexposed and therefore unable to maintain repayments, resulting in them being brought into the collections environment. Against the backdrop of these challenges, a people-led collections approach is the right direction to take.

Making Affordability Personal Webinar

With new data comes new opportunities. Today risk, in an open data world, can be more accurate, faster and applied on a customer level. With the right architecture, you can receive signals from the data which can help you better respond and design individual journeys.
AI and automation in utilities and telecoms 

AI and automation in utilities and telecoms 

A live webinar exploring findings from a major survey of utility and telecoms providers, that unearthed their views on: The use of automation and AI in credit referencing, affordability checks, fraud prevention and more, approach to data capture and deployment and areas of regulatory focus.
AI, retail finance and regulation: Solving the puzzle

AI, retail finance and regulation: Solving the puzzle

A webinar exploring findings from a major survey of car finance providers, that reveals their views on: technology’s role in providing a frictionless customer journey, the role data plays in making lending decisions, areas of regulatory focus

Insight tools

Premium: The outlook in credit as Brexit approaches

With just weeks left before a potential disorderly exit from the EU, Credit Strategy highlights why credit professionals should be aware of consumers’ inability to absorb a shock and why younger customers could be most at risk

Best practice case study: How RBS overhauled debt advice referrals, across multiple channels

RBS and Payplan have been working on a partnership in the past year to radically improve referrals to free debt advice, while keeping customer choice paramount. RBS described to Credit Strategy how the initiative yielded positive outcomes

Best practice case study: How Nationwide deployed machine learning in live decisions

Nationwide Building Society won the Best Use of Technology – Creditor award at the Credit Awards 2019. Here, Credit Strategy publishes its entry in the first of our Best Practice Case Studies
More insight tools
Quotes by TradingView

Careers

Appointments

Pay.UK appoints Hunter-Jones as chief risk officer

Pay.UK appoints Hunter-Jones as chief risk officer

07 Oct 2019
HSBC chief executive Flint steps down despite 16 percent rise in profits

HSBC chief executive Flint steps down despite 16 percent rise in profits

05 Aug 2019
Centrica chief executive Conn to step down

Centrica chief executive Conn to step down

30 Jul 2019

Magazine digital editions

Raising standards: What the government can learn about vulnerable customers from the private sector
Existential threat: How much of a threat are complaints management companies to alternative lenders?
Safe passage: How chief risk officers are navigating economic threats
Digital Fortress: Captains of Industry survey reveals FTSE executives’ fears around data protection
Fast lane: Why IFRS 9 is already accelerating debt sale activity
20/20 vision: How Credit Strategy is marking 20 years of representing credit
Read previous editions

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