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Opinion

A huge range of commentary and analysis, written directly by the top influencers in the credit world, and tackling up-to-the-minute issues.
The opportunities of FOS reform

The opportunities of FOS reform

02 Jun 2025Daniel SpenceleyDaniel Spenceley
Is it time to reform the FOS? Daniel Spenceley, Head of Policy at the CSA, explores bold solutions to fix a broken dispute resolution system
READ MORE
Inclusive by design: Moving beyond compliance for vulnerable customers

Inclusive by design: Moving beyond compliance for vulnerable customers

08 May 2025Carolyn DelehantyCarolyn Delehanty
Customer experience and inclusive design consultant Carolyn Delehanty examines how financial firms must move beyond compliance to truly support vulnerable customers
READ MORE
Households are under financial pressure - why confuse them more?

Households are under financial pressure - why confuse them more?

30 Apr 2025Neil KadagathurNeil Kadagathur
Neil Kadagathur of Creditspring calls for subscription-based lending to replace confusing APRs amid rising credit reliance during ’Awful April’
READ MORE
How invoice finance can help to fund the UK's infrastructure growth strategy

How invoice finance can help to fund the UK's infrastructure growth strategy

30 Apr 2025Lisa CleaverLisa Cleaver
As UK infrastructure booms, Lisa Cleaver of eCapital highlights the critical role invoice finance can play in supporting businesses in this industry
READ MORE
Chris Leslie

Choices still face the Chancellor after the Spring Statement

01 Apr 2025Chris Leslie
In his latest opinion piece for Credit Strategy, the Credit Services Association’s chief executive ...
The opportunities of FOS reform

The opportunities of FOS reform

02 Jun 2025Daniel SpenceleyDaniel Spenceley, Credit Services Association
Is it time to reform the FOS? Daniel Spenceley, Head of Policy at the CSA, explores bold solutions to fix a broken dispute resolution system
Inclusive by design: Moving beyond compliance for vulnerable customers

Inclusive by design: Moving beyond compliance for vulnerable customers

08 May 2025Carolyn DelehantyCarolyn Delehanty, Delehanty Consulting
Customer experience and inclusive design consultant Carolyn Delehanty examines how financial firms must move beyond compliance to truly support vulnerable customers
Households are under financial pressure - why confuse them more?

Households are under financial pressure - why confuse them more?

30 Apr 2025Neil KadagathurNeil Kadagathur, Credit Spring
Neil Kadagathur of Creditspring calls for subscription-based lending to replace confusing APRs amid rising credit reliance during ’Awful April’
How invoice finance can help to fund the UK's infrastructure growth strategy

How invoice finance can help to fund the UK's infrastructure growth strategy

30 Apr 2025Lisa CleaverLisa Cleaver, eCapital Commercial Finance
As UK infrastructure booms, Lisa Cleaver of eCapital highlights the critical role invoice finance can play in supporting businesses in this industry
Daniel Spenceley

The opportunities of FOS reform

02 Jun 2025Daniel Spenceley, Credit Services Association
Is it time to reform the FOS? Daniel Spenceley, Head of Policy at the CSA, explores bold solutions to fix a broken dispute resolution system
Carolyn Delehanty

Inclusive by design: Moving beyond compliance for vulnerable customers

08 May 2025Carolyn Delehanty, Delehanty Consulting
Customer experience and inclusive design consultant Carolyn Delehanty examines how financial firms must move beyond compliance to truly support ...
Neil Kadagathur

Households are under financial pressure - why confuse them more?

30 Apr 2025Neil Kadagathur, Credit Spring
Neil Kadagathur of Creditspring calls for subscription-based lending to replace confusing APRs amid rising credit reliance during ’Awful April’
Lisa Cleaver

How invoice finance can help to fund the UK's infrastructure growth strategy

30 Apr 2025Lisa Cleaver, eCapital Commercial Finance
As UK infrastructure booms, Lisa Cleaver of eCapital highlights the critical role invoice finance can play in supporting businesses in this industry
Chris Leslie

Choices still face the Chancellor after the Spring Statement

01 Apr 2025Chris Leslie, Credit Services Association
In his latest opinion piece for Credit Strategy, the Credit Services Association’s chief executive Chris Leslie gives his reflections on last week’s (...
Jonathan Horsman

The regulation and politics of retail financial services – a stock-take

24 Mar 2025Jonathan Horsman, Centaurus Communications
In the latest A View from Westminster, Centaurus Communications managing director Jonathan Horsman dissects how Keir Starmer’s Labour government is ...
Carolyn Delehanty

Inclusive by design: Moving beyond compliance for vulnerable customers

08 May 2025Carolyn Delehanty
Customer experience and inclusive design consultant Carolyn Delehanty examines how financial firms must move beyond compliance to truly support ...
Neil Kadagathur

Households are under financial pressure - why confuse them more?

30 Apr 2025Neil Kadagathur
Neil Kadagathur of Creditspring calls for subscription-based lending to replace confusing APRs amid rising credit reliance during ’Awful April’
Lisa Cleaver

How invoice finance can help to fund the UK's infrastructure growth strategy

30 Apr 2025Lisa Cleaver
As UK infrastructure booms, Lisa Cleaver of eCapital highlights the critical role invoice finance can play in supporting businesses in this industry
Chris Leslie

Choices still face the Chancellor after the Spring Statement

01 Apr 2025Chris Leslie
In his latest opinion piece for Credit Strategy, the Credit Services Association’s chief executive Chris Leslie gives his reflections on last week’s (...

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