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The CS Interview

In-depth, high-level interview content, conducted by expert journalists with c-suite leaders from across credit.
United Utilities’ Michelle Atkinson on overhauling collections

United Utilities’ Michelle Atkinson on overhauling collections

previous interviews

Experian's Charles Butterworth on the potential of Open Banking

Experian's Charles Butterworth on the potential of Open Banking

Nationwide CRO Julia Dunn on how working at the regulator prepared her for working in risk

Nationwide CRO Julia Dunn on how working at the regulator prepared her for working in risk

Metro Bank CRO Aileen Gillan on championing women in credit

Metro Bank CRO Aileen Gillan on championing women in credit

Experian’s Charles Butterworth on tackling thin files

Experian’s Charles Butterworth on tackling thin files

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Shortlists for Collections & Customer Service Awards and Utilities & Telecoms Awards 2019 revealed

Shortlists for Collections & Customer Service Awards and Utilities & Telecoms Awards 2019 revealed


“High proportion” of high-cost credit complaints upheld, while overall total drops

“High proportion” of high-cost credit complaints upheld, while overall total drops


Monzo launches ‘get paid early’ feature

Monzo launches ‘get paid early’ feature


FCA warns of “clones’” impact on firms and consumers

FCA warns of “clones’” impact on firms and consumers

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