Amid increased scrutiny from both MPs and regulators, BrightHouse is a lender very much under the microscope. Chief executive Hamish Paton and chief risk officer David Poole discuss how they are addressing their critics
Innovation in technology is fast moving, and so is the world around us. Amber-Ainsley Pritchard sat down with Anne Boden, founder and chief executive of Starling Bank, to discuss the next generation of retail banking and the worldwide movement to tackle gender diversity
The consolidated ‘super trade body’ UK Finance is now ready to represent a vast array of financial services firms. Amber-Ainsley Pritchard probed the body’s chief executive Stephen Jones on what his biggest concerns are going forward
As regulatory and client scrutiny has become sharper, financial services firms of all kinds have been striving for appropriate policies for complaint handling. Caroline Wayman, chief ombudsman and chief executive of the Financial Ombudsman Service, explains where firms are getting it right and wrong
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