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Features

Heavyweight, issue-led feature copy, informed by close knowledge of the challenges and opportunities facing the market.
Raising standards in managing vulnerable customers

Raising standards in managing vulnerable customers

09 Aug 2019 Calum FullerCalum Fuller
What can the government learn about vulnerable customers from the private sector? Calum Fuller reports
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Profession responds to body-worn camera plans for bailiffs

Profession responds to body-worn camera plans for bailiffs

25 Jul 2019 Calum Fuller
The news that the government intends to introduce compulsory body-worn cameras as part of efforts to protect people from rogue bailiffs has provoked a variety of responses from stakeholders across the industry
BA’s record fine marks sea change in data risk landscape

BA’s record fine marks sea change in data risk landscape

12 Jul 2019 Calum Fuller
The Information Commissioner’s Office’s (ICO) newly-gained teeth in policing data security standards represent an additional layer of risk to creditors and suppliers alike.
Industry responds to Breathing Space plans

Industry responds to Breathing Space plans

21 Jun 2019 Calum Fuller
Experts across the credit profession have responded to government plans to introduce a Breathing Space period to allow people experiencing problem debt to address their situations
Distressed assets: Exploring the Italian opportunity

Distressed assets: Exploring the Italian opportunity

14 Jun 2019 Massimiliano Ciferri
Massimiliano Ciferri looks at how the lands lies in Italy’s non-performing loan market

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Shortlists for Collections & Customer Service Awards and Utilities & Telecoms Awards 2019 revealed

Shortlists for Collections & Customer Service Awards and Utilities & Telecoms Awards 2019 revealed

Top Stories21 Aug 2019 Calum Fuller
Credit Strategy is delighted to announce that the shortlists for the Collections & Customer Service Awards and Utilities & Telecoms Awards 2019 have been confirmed
“High proportion” of high-cost credit complaints upheld, while overall total drops

“High proportion” of high-cost credit complaints upheld, while overall total drops

Top Stories21 Aug 2019 Calum Fuller
There has been an increase in the proportion of high-cost credit complaints that are upheld in consumers’ favour, according to the Financial Ombudsman Service (FOS)
Monzo launches ‘get paid early’ feature

Monzo launches ‘get paid early’ feature

Top Stories20 Aug 2019 Calum Fuller
Challenger bank Monzo has confirmed its two million customers across the UK will be able to take advantage of a feature allowing them to get paid a day early
FCA warns of “clones’” impact on firms and consumers

FCA warns of “clones’” impact on firms and consumers

Top Stories20 Aug 2019 Calum Fuller
Fraudsters are using the details of firms the Financial Conduct Authority (FCA) authorises to try to convince people that they work for a genuine organisation, the regulator has warned

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