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Heavyweight, issue-led feature copy, informed by close knowledge of the challenges and opportunities facing the market.
Best Practice Case Study: How the CSA is using apprenticeships to improve standards

Best Practice Case Study: How the CSA is using apprenticeships to improve standards

23 Jan 2020 Credit StrategyCredit Strategy
In 2019, the Credit Services Association’s (CSA) use of its apprenticeship programmes to drive up standards across its members saw it win the Excellence in Training Award at the Collections & Customer Service Awards
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Best Practice Case Study: How npower and Sonex’s resolution-based partnership is helping vulnerable customers

Best Practice Case Study: How npower and Sonex’s resolution-based partnership is helping vulnerable customers

22 Jan 2020 Credit Strategy
At the Utilities & Telecoms Awards 2019, npower won the Best Outsourcing and Partnership Initiative award for its partnership with Sonex. Through the partnership, npower saw a reduction in the number of vulnerable customers reaching the later stages of collections
Best Practice Case Study: How Flipper’s proactive focus led to better customer outcomes

Best Practice Case Study: How Flipper’s proactive focus led to better customer outcomes

22 Jan 2020 Credit Strategy
Flipper was voted the winner of the Best Customer Service Provider award at the 2019 Utilities & Telecoms Awards. By introducing three initiatives as part of its customer-centric focus, its membership retention is now at 94 percent. Here is the successful entry detailing what the three initiatives involved
Premium: Continuing Travelex outage illustrates level of cyber risk to firms

Premium: Continuing Travelex outage illustrates level of cyber risk to firms

16 Jan 2020 Calum Fuller
Banks which use Travelex to operate their foreign exchange services remain unable to sell currency, two weeks after it was hit by a cyber attack. For chief risk officers across financial services, it serves as a warning
Best Practice Case Study: How Salary Finance is looking to tackle the cause of debt problems - Premium

Best Practice Case Study: How Salary Finance is looking to tackle the cause of debt problems - Premium

16 Jan 2020 Credit Strategy
Salary Finance picked up the Innovation Award at the Lending Awards 2019. Judges impressed with its ability to allow customers to draw down up to 50 percent of their salary at any time.

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Richmond Group puts stake in Amigo Loans up for sale

Richmond Group puts stake in Amigo Loans up for sale

Alternative Lending News27 Jan 2020 Calum Fuller
Amigo Loans’ major shareholder has confirmed its intention to sell its controlling stake in the guarantor lender
Almost half a million businesses in “significant financial distress”

Almost half a million businesses in “significant financial distress”

Turnaround, Restructuring and Insolvency news27 Jan 2020 Calum Fuller
The number of businesses in significant financial distress has risen 81 percent since 2016, according to figures from Begbies Traynor
CICM boss King appointed interim small business commissioner

CICM boss King appointed interim small business commissioner

Appointments27 Jan 2020 Calum Fuller
Chief executive of the Chartered Institute of Credit Management (CICM), Phillip King, has been appointed interim small business commissioner
Further research after huge response to Women in Credit survey

Further research after huge response to Women in Credit survey

Top Stories24 Jan 2020 Calum Fuller
Credit Strategy is undertaking an additional Women in Credit survey after a significant response from across the profession to the original last week

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