At the 2020 Credit Awards, Capital One’s submission won the category for Vulnerable Customer Strategy of the Year - Financial Services. Details of the exceptional entry and the firm’s approach to vulnerability, are all included here
Covid-19 and its effects present new challenges when measuring and retaining company culture – but that can have positive results, writes Steve Peacock, CRO at Think Money
In November last year, the Financial Ombudsman Service released its quarterly update for complaints made, and upheld, against financial services organisations. Overall, companies in the consumer credit sector did not fare well for cases coming through in the second quarter of 2020
Simon Bayley, Moneybarn’s commercial director, discusses with Lauren Tavener the car finance provider’s recent expansion into the near prime market, and why it has "aggressive targets"
Losses and fraud from the Bounce Back Loan Scheme (BBLS) will only see more SMEs turned away by banks, and leave a funding gap needing to be filled, says Steve Richardson, director at commercial lender Reparo Finance
Court Enforcement Services has responded to a court decision which states that current legislation doesn’t prevent a controlled goods agreement being secured when agents haven’t entered premises to enforce a debt
This on-demand webinar with Credit Kudos and a panel of lenders explored how consumer-consented data can open up access for under-served financial consumers
Last night the winners of the Turnaround, Restructuring and Insolvency (TRI) Awards 2020 were revealed in an interactive digital broadcast, sponsored by CAPA
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