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Features

Heavyweight, issue-led feature copy, informed by close knowledge of the challenges and opportunities facing the market.
Can debt collections agencies do more with less?

Can debt collections agencies do more with less?

04 Sep 2018John Ricketts John Ricketts
John Ricketts, president of the Credit Services Association, on how collections figures have begun to recover after a lull in 2017
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A digital transformation
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A digital transformation SPONSORED ARTICLE

05 Jul 2018 Amber-Ainsley Pritchard
PayPlan won Debt Advice Provider of the Year at the Credit Awards, sponsored by Lowell, in May. Amber-Ainsley Pritchard explains how they improved client engagement and outcomes through digitalisation
The FCA strides into social policy

The FCA strides into social policy

03 Jul 2018 Marcel LeGouais
In its high-cost credit review findings, the Financial Conduct Authority recommended a major programme of collaboration between social landlords, ministers, councils and lenders. Among other remedies, it’s a first foray into social work, writes Marcel Le Gouais
What role for humans in the future of collections?

What role for humans in the future of collections?

23 May 2018 Calum Fuller
As artificial intelligence (AI) matures and becomes more commonplace, panellists at Digital Banking Club for Collections Live Debate considered how roles in collections will change
How much is a modern debt purchaser worth?

How much is a modern debt purchaser worth?

16 Apr 2018 Marcel LeGouais
As debt purchasers now operate as pan-European corporates, with some considering flotation in two to three years, Marcel Le Gouais asks investment advisers how they calculate a debt buyer’s valuation

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Payment transfer rules announced to curb fraud

Payment transfer rules announced to curb fraud

Top Stories22 Oct 2018 Calum Fuller
A confirmation of payee system has been launched to reduce the risk of payments being sent to the wrong account
The View from Westminster: Lessons from two party conferences

The View from Westminster: Lessons from two party conferences

Opinion18 Oct 2018 Jonathan Horsman
Jonathan Horsman details a gruelling few days at the Labour and Conservative party conferences
FCA confirms greater access for SMEs to the Financial Ombudsman Service

FCA confirms greater access for SMEs to the Financial Ombudsman Service

Top Stories18 Oct 2018 Calum Fuller
The Financial Conduct Authority (FCA) has confirmed plans to extend access to the Financial Ombudsman Service (FOS) to more small and medium-sized enterprises (SMEs)
Calls for community service for those who fail to pay council tax

Calls for community service for those who fail to pay council tax

Top Stories18 Oct 2018 Calum Fuller
Community service should replace the sanction of imprisonment for non-payment of council tax, according to the Civil Enforcement Association (CIVEA)

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