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Features

Heavyweight, issue-led feature copy, informed by close knowledge of the challenges and opportunities facing the market.
Premium: The outlook in credit as Brexit approaches

Premium: The outlook in credit as Brexit approaches

08 Oct 2019 Calum FullerCalum Fuller
With just weeks left before a potential disorderly exit from the EU, Credit Strategy highlights why credit professionals should be aware of consumers’ inability to absorb a shock and why younger customers could be most at risk
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Best practice case study: How RBS overhauled debt advice referrals, across multiple channels
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Best practice case study: How RBS overhauled debt advice referrals, across multiple channels

04 Oct 2019 Credit Strategy
RBS and Payplan have been working on a partnership in the past year to radically improve referrals to free debt advice, while keeping customer choice paramount. RBS described to Credit Strategy how the initiative yielded positive outcomes
Best practice case study: How Nationwide deployed machine learning in live decisions

Best practice case study: How Nationwide deployed machine learning in live decisions

01 Oct 2019 Credit Strategy
Nationwide Building Society won the Best Use of Technology – Creditor award at the Credit Awards 2019. Here, Credit Strategy publishes its entry in the first of our Best Practice Case Studies
Premium: The Cabinet Office’s Steven Coppard on changing the public sector’s approach to collections

Premium: The Cabinet Office’s Steven Coppard on changing the public sector’s approach to collections

27 Sep 2019 Calum Fuller
Now responsible for the vast majority of central and local government debt, the Cabinet Office’s Steven Coppard talks overhauling approaches to debt collection across the entire public sector
Premium: Does Monzo’s ‘get paid early’ feature herald wider change?

Premium: Does Monzo’s ‘get paid early’ feature herald wider change?

20 Sep 2019 Calum Fuller
In August, challenger bank Monzo confirmed its two million customers across the UK would be able to take advantage of a feature allowing them to get paid a day early. But how much does it truly change?

More topics for you

Roaming customers fear huge charges after Vodafone error

Roaming customers fear huge charges after Vodafone error

Top Stories14 Oct 2019 Calum Fuller
Vodafone has apologised after an error caused customers using the network abroad to be billed hundreds and sometimes thousands of pounds
Consumer finance new business remained stable in August

Consumer finance new business remained stable in August

Top Stories14 Oct 2019 Calum Fuller
Finance & Leasing Association (FLA) figures show that consumer finance new business held steady in August and grew by one percent in the twelve months to August, compared with the same period last year
Entries open for Credit Awards 2020

Entries open for Credit Awards 2020

News10 Oct 2019 Calum Fuller
Credit Strategy is delighted to announce that entries are now open for the 21st annual Credit Awards, the biggest awards programme in the profession, sponsored by Experian
Hays Travel saves more than 500 Thomas Cook shops

Hays Travel saves more than 500 Thomas Cook shops

Top Stories10 Oct 2019 Calum Fuller
Hays Travel will acquire the entire retail portfolio of 555 former Thomas Cook shops after it signed a deal with the official receiver and special managers from KPMG

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