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Heavyweight, issue-led feature copy, informed by close knowledge of the challenges and opportunities facing the market.
Tesco Bank sees estimated credit losses spike by more than 100%

Tesco Bank sees estimated credit losses spike by more than 100%

20 Apr 2021Lauren TavenerLauren Tavener
Tesco Bank has seen estimated credit losses (ECL) on customer loans rise by 102% to £360m, in the year to February, its annual results show
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How climate change reporting will impact future mortgage assessments  

How climate change reporting will impact future mortgage assessments  

06 Apr 2021Lauren Tavener
All UK mortgage lenders need to start planning how they will map the impact of climate change on their existing and future portfolios, according to a flood science specialist
Analysis: The credit risk policies of Klarna and its competitors

Analysis: The credit risk policies of Klarna and its competitors

23 Mar 2021Lauren Tavener
Last month, Chris Woolard’s review of unsecured credit for the Financial Conduct Authority (FCA) called for urgent regulation of the buy-now pay-later market, due to fears of harm to consumers. Here’s how their credit and collections policies stack up
Complaints league tables: Bank of Scotland sees most mortgage cases; Amigo impacted by CMCs
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Complaints league tables: Bank of Scotland sees most mortgage cases; Amigo impacted by CMCs

15 Mar 2021Lauren Tavener
The Financial Ombudsman Service’s half-yearly report on complaints has again revealed a league table of lenders with most consumer credit cases, with guarantor loan grievances replacing PPI as the number one issue
FCA vulnerability guidance reveals case studies of best and poor practice
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FCA vulnerability guidance reveals case studies of best and poor practice

02 Mar 2021Marcel Le Gouais
The Financial Conduct Authority’s latest guidance on vulnerability has included mini case studies of how firms are providing good outcomes for customers, but also when service falls short

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