Credit Strategy’s latest webinar with Virgin Money, PSA Finance, Cabot Credit Management and Qualco, featured views on an industry survey, which revealed trends in collections volumes, the changes creditors are making in collections technology, and how fast firms are transitioning.
Held in association with Qualco, this webinar explored the rapid transitions in how technology is being used in collections across the industry, how firms rate the changes they’ve made, and how they plan to deploy higher budget allocations in collections.
Featuring an expert panel from Virgin Money, Cabot Credit Management, PSA Finance and Qualco, the webinar featured exclusive industry-wide results, showing:
* Volumes in in-bound calls in collections since the lockdown began;
* How firms solved issues when transitioning to work-from-home policies;
* The changes made to digital comms channels in collections, payment technology, diallers, Open Banking and automation;
* The functions for which higher budget allocations will be deployed.
You can view these results on the slides, and listen to the expert panel’s views, by completing this form to listen on demand.