At a time where millions of customers were self-certifying requests for payment holidays, personal lender RateSetter chose to talk customers through its breathing space option rather than use an automated process. This was one factor that stood out to judges of the Lending Awards 2020, who voted RateSetter winner of the Alternative Consumer Lender of the year category
Banks which use Travelex to operate their foreign exchange services remain unable to sell currency, two weeks after it was hit by a cyber attack. For chief risk officers across financial services, it serves as a warning
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