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Heavyweight, issue-led feature copy, informed by close knowledge of the challenges and opportunities facing the market.
Best Practice Case Study: Why RateSetter opted for tailored (not automated) customer conversations

Best Practice Case Study: Why RateSetter opted for tailored (not automated) customer conversations

14 Apr 2021Marcel Le GouaisMarcel Le Gouais
At a time where millions of customers were self-certifying requests for payment holidays, personal lender RateSetter chose to talk customers through its breathing space option rather than use an automated process. This was one factor that stood out to judges of the Lending Awards 2020, who voted RateSetter winner of the Alternative Consumer Lender of the year category
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Premium: Pay gaps persist in financial services

Premium: Pay gaps persist in financial services

18 Mar 2020Lauren Tavener
Major financial services firms published their gender pay data for the third year. Lauren Tavener looks at what progress, if any, has been made
Premium: “Women are not valued in my organisation”
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Premium: “Women are not valued in my organisation”

27 Feb 2020Lauren Tavener
The results of the Credit Strategy gender equality survey are in, revealing the depths of gender inequality within the credit industry
Premium: Continuing Travelex outage illustrates level of cyber risk to firms

Premium: Continuing Travelex outage illustrates level of cyber risk to firms

16 Jan 2020Calum Fuller
Banks which use Travelex to operate their foreign exchange services remain unable to sell currency, two weeks after it was hit by a cyber attack. For chief risk officers across financial services, it serves as a warning

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creditstrategy.co.uk – an online news and information service for the UK’s commercial and consumer credit industry. creditstrategy.co.uk is published by Shard Financial Media Limited, registered in England & Wales as 5481132, Axe & Bottle Court, 70 Newcomen St, London, SE1 1YT. All rights reserved. Credit Strategy is committed to diversity in the workplace. @ Copyright Shard Media Group