Leading the field: The Utilities & Telecoms Awards winners 2017

The winners of the seventh Utilities & Telecoms Awards have been revealed, following a ceremony at The Nottingham Belfry last night.

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Water Team of the Year Winner: United Utilities
Water Team of the Year Winner: United Utilities

Coming straight after Credit Strategy’s Household Credit Conference, the awards celebrated a range of teams and individuals who represent best practice in credit risk and collections across the energy, water and telecoms sectors.


The night’s big winners included Pure Planet, the new eco-driven energy supplier, along with British Gas and in the individual category, Tom Somerville, director at the debt collection agency Orbit.


During the night Dan Hewitt, marketing and solutions director at Capita, said: “It is absolutely essential that we recognise the real improvements and real outstanding performance of our industries.


“With so much change on the horizon – political and economic uncertainties, regulatory and technological evolution, and with unprecedented customer demands and expectations – recognising and replicating what we do best is crucially important to what we will do better in the future.”


On the night guests from across the industry raised just under £1,160 for The Children’s Trust, a charity that runs a range of specialist care, education and therapy services for children and young people from across the UK, including the UK’s largest rehabilitation centre for children with brain injuries.


Guests were also entertained during the awards by Canadian comedian Sean Collins who has appeared on Michael McIntyre’s Roadshow and Live at the Apollo.


The conference and awards will return next year but for now, the full winners can be seen below.


The Utilities & Telecoms winners 2017
Sponsored by Capita


Best Use of Technology Award
Winner: Pure Planet


Energy Team of the Year
Sponsored by Capita
Winner: EDF Energy I&C Collections Team


Telecoms & Home Media Team of the Year
Sponsored by Lowell
Winner: Tesco Mobile


Water Team of the Year
Winner: United Utilities


Best Vulnerable Customer Support Team
Sponsored by Capita
Winner: British Gas - The Consumer Vulnerability Team


Innovation of the Year
Sponsored by Court Enforcement Services
Winner: Esendex and npower


Best Outsourcing and Partnership Initiative of the Year
Sponsored by Katabat
Winner: Citizens Advice Coventry and Severn Trent


Leader of the Year - Transition & Implementation
Winner: Tom Somerville - Orbit



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