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Household Credit Conference

Wed Sep 19, 2018
08:15 - 16:30
The Nottingham Belfry Hotel

Credit risk, customer service and collections for water, energy and telecoms

The Household Credit Conference has been gathering credit, risk, collections and compliance experts from a wide spectrum of the UK’s utilities and telecoms providers for nearly a decade.

 

Book your ticket

Attended by heads of collections, customer service and credit; Household Credit is one of the best opportunities of the year to make sure your systems and processes match up with your peers, expand your network and gain insight into how your colleagues are shaping the common challenges.

Join our executive and c-level speakers

Our 2017 delegates that participated include:

British Gas • Northumbrian Water • OFGEM • Tesco Mobile • United Utilities • nPower • Pure Planet • Dixons Carphone • Consumer Council for Water • E.ON • Co-Operative Energy • moneysupermarket.com • National Energy Action • Smart Energy GB • South East Water • Extra Energy • Standing on Giants • Severn Trent Water • Brent Council • Sutton & East Surrey Water • Citizens Advice • Waterscan • Risk & Assurance Group

Agenda

The Household Credit agenda will provide water, energy and telco professionals the chance to drill down and solve issues specific to their industry, as well as benefit from the opportunity to discover how their industry peers are overcoming the common challenges.

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Below is the agenda at a glance. For more information about the full agenda and to receive the news notification when the full agenda is released, make sure you’re subscribed to the Credit Strategy newsletter.

 

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AGENDA AT A GLANCE

 

08:15

Registration

 

09:00

Welcome from Credit Strategy

 

MAIN STAGE

 

09:10

Universal credit and consumer vulnerability

 

09:50

Engaging ethically with customers in debt

 

10:30

Morning break


ENERGY

 

11:00

OFGEM: the catch-up ban, The Domestic Gas and Electricity Bill and ‘rip off’ energy tariffs

 

11:35

Renewable energy’s effect on collections

 

12.05

Engagement – which works best form of contact works best?

 

12.40

Lunch


WATER

 

11:00

OFWAT transparency and confirmation of regulations

 

11:35

Water 2020: preparing for the changes

 

12.05

After the thaw: recovering from water shortages


CUSTOMER SERVICE

 

13.40

Retaining and transferring customers after they’ve changed properties

 

14:15

Vulnerability and mental health: the right approach

 

14.50

What does 'good' look like when balancing automated and human contact strategies?


DATA: COMPLIANCE AND OPERATIONAL EXCELLENCE

 

13.40

Credit risk: assessment, software and safety

 

14.15

GDPR: restrictions and the future of data sharing

 

14.50
The Digital Economies Act and vulnerability: Should we conduct internal and external data checks on vulnerability before passing an account to an external collections partner?

15:25

Break

 

MAIN STAGE

 

15.45

Forming your customer contact strategy: Robotic process automation and technological advances in 2018

16:20

Alternative credit scoring and management

 

16.55

End of conference

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Sponsor

Investing in Credit Strategy’s Household Credit Conference is an excellent opportunity to raise awareness of your brand in front of a discerning audience.

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Why exhibit or sponsor?

 

With a room full of the industry’s best and brightest in attendance, there’s no better place to put your name if you want to attract the attention of household credit professionals.

 

Seven reasons why you can’t afford to miss out!

  1. Gain significant brand exposure pre and post-event through our extensive marketing and editorial coverage
  2. Accomplish more with less time out of the office with this concentrated one-day conference where the who’s who of the industry will be in attendance
  3. Launch a new product or service and showcase your solutions live
  4. Make direct contact with new prospects
  5. Establish your presence in the market, or consolidate your position as a leading provider
  6. Strengthen existing business relationships by catching up with your contacts face-to-face
  7. Sponsor with confidence; Credit Strategy has over 20 years’ experience in running conferences for the credit market

 

Request media pack

 


Sponsorship enquiry

There are sponsorship packages available to suit every budget, and if you sign up today you can take advantage of the full marketing campaign leading up to the 2018 event.

 

Click on the below button to complete the short enquiry form and a member of the Household Credit sponsorship team will be in touch - alternatively call 020 7940 4835.

 

Become a sponsor

 

2017 Headline sponsor

Capita

2017 Silver sponsors

Arvato
Huntswood
Intelligent Environments
Katabat
Telrock

2017 Bronze sponsors

Baker Tilly
TDX Group

2017 Event sponsors

Callcredit
eg solutions
Lexis Nexis
Lowell

Supporters

CCTA
CSA
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The Awards

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U&T Awards

The Utilities & Telecoms Awards celebrate, recognise and honour the hard work and best practice in the profession and unites the very best in the industry.

 

The awards present a great chance to showcase the hard work and achievements of organisations, teams and individuals over the previous twelve months.

 

LEARN MORE

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Book

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Book now

To find out more about the conference, the agenda, or to book, simply give us a call - 020 7940 4835. Alternatively, you can book online.

 

Book online

 

Prices and deadlines

Charity / non-profit rates are available, find out details for these rates by calling 020 7940 4835. All prices quoted exclude VAT.

 

PREMIUM MEMBER RATE
All premium Credit Club members benefit from preferential rates. To find out how to become a Credit Club member click here.

Earliest bird Super early bird Early bird Late rate
Offer ends 4 May 1 June 7 July 20 August
Creditor £450

£550

£650

£750
Standard £750 £850 £950 £1,050
Charity/non-profit Fixed rate: £500

 

 

STANDARD RATE

Earliest bird Super early bird Early bird Late rate
Offer ends 4 May 1 June 7 July 20 August
Creditor £500

£600

£700

£800
Standard £800 £900 £1,000 £1,100
Charity/non-profit Fixed rate: £500


General Enquiries

E-mail or call 020 7940 4835 - press 0


Events

E-mail or call 020 7940 4835 - press 4


Sales

E-mail or call 020 7940 4835 - press 2


Editorial

E-mail or call 020 7940 4835 - press 1

Get Social

Keep up-to-date with the latest news, reviews and events. Join the conversation on the Credit Strategy social media channels – Twitter and LinkedIn.

Directions and location

The Nottingham Belfry Hotel is ideally located at the entrance to Nottingham, just a mile from J26 of the M1, 15 miles from East Midlands Airport and just 5 miles from the city centre.

 

The hotel has 250 car parking spaces and comes with an electric car charging point.

 

Free internet access is provided for all guests.

 

View map

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