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Household Credit Conference 2018

Thu Oct 4, 2018
08:15 - 16:30
The Nottingham Belfry, Nottingham
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Credit risk, customer service and collections for water, energy and telecoms

Formerly known as U&T; Credit Strategy has been gathering credit, risk, collections and compliance experts from a wide spectrum of the UK’s utilities and telecoms providers for this annual conference for nearly a decade.

 

Book your ticket

One of the biggest gatherings of water, energy and telco credit heads

Attended by heads of collections, customer service and credit; Household Credit is one of the best opportunities of the year to make sure your systems and processes match up with your peers, expand your network and gain insight into how your colleagues are shaping the common challenges.

 

Join our executive and c-level speakers

Our 2017 delegates that participated include:

British Gas • Northumbrian Water • OFGEM • Tesco Mobile • United Utilities • nPower • Pure Planet • Dixons Carphone • Consumer Council for Water • E.ON • Co-Operative Energy • moneysupermarket.com • National Energy Action • Smart Energy GB • South East Water • Extra Energy • Standing on Giants • Severn Trent Water • Brent Council • Sutton & East Surrey Water • Citizens Advice • Waterscan • Risk & Assurance Group

020 7940 4835 - press 0
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Tackling issues specific to water, energy and telecoms

You can attend the sessions that are directly relevant to your sector and solve the problems you’re facing day-to-day:

Water How will the proposed open water market shape collections and customer service?

Energy What do collections and credit risk need to do to meet the CMA and OFGEM recommendations?

Telcos What will the future customer, tariff and billing model look like?

 

Gain your annual update of the industries major developments

Understanding the new systems and processes that are being adopted across the board, and understand how your industry colleagues are overcoming shared problems. We will be exploring:

Credit, billing and collections strategy

• What does GDPR mean for utilities and customer interaction?

• Tackling occupier debt

• Mitigating fraud and theft risk

• Data sharing between water, energy and telcos

Customer service

• Identifying and engaging with vulnerable customers

• Encouraging positive online discussions around debt

• Understanding customer behaviours

• Supplier management / contact strategy / digital collections

Customer motivations

• Economic outlook and post-election landscape

• Household priorities and social vulnerability

Returning for it’s 7th year: The U&T Awards

Celebrate the customer service and credit achievements of the industry at the U&T Awards. With over 250 attendees last year, this is a great opportunity to treat your team and host your colleagues, clients and contacts at one of the big parties of the year. Understand who is leading the industry in customer contact, treating customers fairly and commercial efficiencies.

2017 Speakers View All

2017 Speakers

Mark Wilkinson

Head of Collections
Northumbrian Water

Meghna Tewari

Head of Consumer Vulnerability Strategy
OFGEM

John Preston

Head of Billing Collections and Revenue Assurance
Tesco Mobile

Steve Banks

Head of Domestic Credit Risk RWE npower
nPower

Ian Parry

Utilities and FS Leader
Pure Planet

Rob Smith

Head of Policy and Public Affairs
Smart Energy GB

Randy McFarlane

Head of Sales and Partnerships
Intelligent Environments

Mark Cowan

Business Development Director Collection Services
Capita

Phil O'Shiel

Business Services Director
Capita

Marcella Rich

Managing Director - Capita Lending Services
Capita

Garry Evans

Director of Global Products and Solutions
TDX Group

Mike D'Andrade

Global Global Head of Delivery and General Manager North America
Katabat

Steve Crabb

Director Consumer Vulnerability
British Gas

Mike Keil

Head of Policy and Research
Consumer Council for Water

Neil Pendle

Managing Director
Waterscan

Louise Beardmore

Customer Service Director
United Utilities

Gabriel Fraga

Chief of Communities
Standing on Giants

Jeremy Heath

Innovation Manager
Sutton and East Surrey Water

Rob Laban

Debt Insights and Systems Manager
EON

Juliette Burroughs

Senior Policy Analyst
National Energy Action

Duncan Carter

Smart Metering Strategy Manager
Co-Operative Energy

Stephen Murray

Energy Commercial Manager
Moneysupermarket

Matthew Cole

Head of Policy and Social Energy
NPower

Chris Wallace

Director
WallaceTransform

Steve George

Customer Services Director
South East Water

Helen Gill

Founding Director
Engage Comms

Andy Hughes

Head of Credit Management
Severn Trent Water

Dave Verma

Counter Fraud Manager
Brent Council

Michael Waldron

Senior Revenue Assurance Analyst
First Utility

Victoria Macgregor

Director of Energy
Citizens Advice

Mitch Armstrong

Sales and Marketing Director
Telrock Systems

Daniel Hewett

Solutions Director
Capita

John Ricketts

Managing Director
Ardent Credit Services Ltd

Paul O'Connor

Global Head of IT Global F&A
Arvato

Robert Bray MBE

Principal Consultant - Utilities
Huntswood

Claire Moore

Head of Residential Credit Management
EON

Leigh Berkley

Vice-President
FENCA

Agenda

The Household Credit agenda will provide water, energy and telco professionals the chance to drill down and solve issues specific to their industry, as well as benefit from the opportunity to discover how their industry peers are overcoming the common challenges.

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This is the agenda at a glance. For a full breakdown on the individual sessions including the complete speaker list please download the full agenda.

 

View the full agenda

 

AGENDA AT A GLANCE

 

08:15

Registration

 

09:00

Welcome from Credit Strategy

 

MAIN STAGE

 

09:10

Household consumer priorities and social vulnerability

 

EXTRA ENERGY

TELROCK

E.ON

 

 

09:50

 

Forming your customer contact strategy

 

TESCO MOBILE

INTELLIGENT ENVIRONMENTS

E.ON

 

10:30

 

A practical guide to achieving 'commercial compliance' throughout the customer journey

 

HUNTSWOOD

 

11.00

Morning break


ENERGY

 

11:00

Assessment of switching and customer retention

 

CAPITA

NPOWER

MONEYSUPERMARKET

CITIZENS ADVICE

 

11:35

SMART metering

 

CO-OPERATIVE ENERGY

SMART ENERGY GB

E.ON

TDX

 

12.05

Implementing OFGEM and CMA
investigation outcomes

 

12.40

Lunch


WATER

 

 

PR19 and the customer journey in 2017

 

CAPITA

SEVERN TRENT WATER

SOUTH EAST WATER

SUTTON AND EAST SURREY WATER

 

Open Water:
The customer journey and future market

 

NORTHUMBRIAN WATER

CONSUMER COUNCIL FOR WATER

WALLACETRANSFORM

WATERSCAN

 

Affordability and forbearance within the water industry

 

 


TELECOMS

 

 

Roundtable:
Future billing models


CUSTOMER SERVICE

 

 

13.40

Robotic Process Automation: Taking the robot out of the human

 

ARVATO

 

14:15

Identifying and engaging with vulnerable customers

 

CAPITA

UNITED UTILITIES

BRITISH GAS

OFGEM

NEA

CMC

 

14.50

Tackling Occupier debt and market transciency


DATA: COMPLIANCE AND OPERATIONAL EXCELLENCE

 

 

Fraud and theft

 

FIRST UTILITY

BRENT COUNCIL

 

What does GDPR mean for credit,
collections and customer interaction?

 

 

 

Data sharing between water,
energy and telecoms

15:25

Break

 

MAIN STAGE

 

15.45

Regulatory Panel: Conduct and codes of practice

 

CSA

16:20

Encouraging positive online discussions around debt

 

PURE PLANET

NPOWER

STANDING ON GIANTS

COVENTRY CAB

 

16.55

End of conference

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Sponsor

Investing in Credit Strategy’s Household Credit Conference is an excellent opportunity to raise awareness of your brand in front of a discerning audience.

 

Interested in sponsoring?

 

Why Exhibit or Sponsor?  or Become a Sponsor now

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Headline sponsor: Capita

Capita

Silver sponsors

Arvato
Huntswood
Intelligent Environments
Katabat
Telrock

Bronze sponsors

Baker Tilly
TDX Group

Event sponsors

Callcredit
eg solutions
Lexis Nexis
Lowell

Supporters

CCTA
CSA

Why exhibit or sponsor?

 

With a room full of the industry’s best and brightest in attendance, there’s no better place to put your name if you want to attract the attention of household credit professionals.

 

7 key reasons why you can’t afford to miss out!

  1. Gain significant brand exposure pre and post-event through our extensive marketing and editorial coverage – including a weekly show newsletter
  2. Accomplish more with less time out of the office with this concentrated one-day conference where the who’s who of the industry will be in attendance
  3. Launch a new product or service and showcase your solutions live
  4. Make direct contact with new prospects
  5. Establish your presence in the market, or consolidate your position as a leading provider
  6. Strengthen existing business relationships by catching up with your contacts face-to-face
  7. Sponsor with confidence; Credit Strategy has over 17 years’ experience in running conferences for the credit market

 

We’ve got sponsorship packages available to suit every budget, and if you sign up today you can take advantage of the full marketing campaign leading up to the 2017 event. Make the most of the marketing campaign for the 2017 conference by calling the business development team Louis or Michael today on 020 7940 4835

 

Request Media pack

 


Sponsorship Enquiry

If you are interested in becoming a sponsor or exhibitor, please complete the following form and a member of the Household Credit Conference team will be in touch.

 

Become a sponsor

 

BCCA
Copy of BCCA
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The Awards

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U&T Awards

The Utilities & Telecoms Awards is one of the most important dates in the industries calendar across the UK. They celebrate, recognise and honour the hard work and best practice in the profession and unites the very best in the industry.

 

Utilities & Telecoms Awards 2018 will take place once again in October and present a great chance to showcase the hard work and achievements of organisations, teams and individuals over the previous twelve months.

 

LEARN MORE

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Book

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Want to know more about the conference, the agenda, or wish to book? Simply give us a call.

 

020 7940 4835

 

Or, click the book now button below and a member of the booking team will be in touch within 24 hours.

 

 

Book now Venue

 

Prices and Deadlines

 

Charity / non-profit rates are available, find out details for these rates by calling 020 7940 4835.

 

Creditor

Standard

Week commencing
16 £409

£810

19 June
15 £419 £820 26 June
14 £429 £830 3 July
13 £439 £840 10 July
12 £459 £860 17 July
11 £479 £880 24 July
10 £499 £900 31 July
9 £519 £920 7 August
8 £539 £940 14 August
7 £559 £960 21 August
6 £579 £980 28 August
5 £599 £1,000 4 September
4 £619 £1,020 11 September
3 £639 £1,040 18 September
2 £689 £1,090 25 September
1 £739 £1,140

2 October

 

 

Contact us


General Enquiries

E-mail or call 020 7940 4835 - press 0


Events

E-mail or call 020 7940 4835 - press 4


Sales

E-mail or call 020 7940 4835 - press 2


Editorial

E-mail or call 020 7940 4835 - press 1

Get Social

Keep up-to-date with the latest news, reviews and events. Join the conversation on the Credit Strategy social media channels – Twitter and LinkedIn.

Directions and location

The Nottingham Belfry Hotel is ideally located at the entrance to Nottingham, just a mile from J26 of the M1, 15 miles from East Midlands Airport and just 5 miles from the city centre.

 

The hotel has 250 car parking spaces and comes with an electric car charging point.

 

Free internet access is provided for all guests.

 

View map

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