Household Credit Conference 2018
Credit risk, customer service and collections for water, energy and telecoms
Formerly known as U&T; Credit Strategy has been gathering credit, risk, collections and compliance experts from a wide spectrum of the UK’s utilities and telecoms providers for this annual conference for nearly a decade.
One of the biggest gatherings of water, energy and telco credit headsAttended by heads of collections, customer service and credit; Household Credit is one of the best opportunities of the year to make sure your systems and processes match up with your peers, expand your network and gain insight into how your colleagues are shaping the common challenges.
Join our executive and c-level speakers
Our 2017 delegates that participated include:
British Gas • Northumbrian Water • OFGEM • Tesco Mobile • United Utilities • nPower • Pure Planet • Dixons Carphone • Consumer Council for Water • E.ON • Co-Operative Energy • moneysupermarket.com • National Energy Action • Smart Energy GB • South East Water • Extra Energy • Standing on Giants • Severn Trent Water • Brent Council • Sutton & East Surrey Water • Citizens Advice • Waterscan • Risk & Assurance Group
Tackling issues specific to water, energy and telecoms
You can attend the sessions that are directly relevant to your sector and solve the problems you’re facing day-to-day:
Water How will the proposed open water market shape collections and customer service?
Energy What do collections and credit risk need to do to meet the CMA and OFGEM recommendations?
Telcos What will the future customer, tariff and billing model look like?
Gain your annual update of the industries major developments
Understanding the new systems and processes that are being adopted across the board, and understand how your industry colleagues are overcoming shared problems. We will be exploring:
Credit, billing and collections strategy
• What does GDPR mean for utilities and customer interaction?
• Tackling occupier debt
• Mitigating fraud and theft risk
• Data sharing between water, energy and telcos
• Identifying and engaging with vulnerable customers
• Encouraging positive online discussions around debt
• Understanding customer behaviours
• Supplier management / contact strategy / digital collections
• Economic outlook and post-election landscape
• Household priorities and social vulnerability
Returning for it’s 7th year: The U&T Awards
Celebrate the customer service and credit achievements of the industry at the U&T Awards. With over 250 attendees last year, this is a great opportunity to treat your team and host your colleagues, clients and contacts at one of the big parties of the year. Understand who is leading the industry in customer contact, treating customers fairly and commercial efficiencies.
The Household Credit agenda will provide water, energy and telco professionals the chance to drill down and solve issues specific to their industry, as well as benefit from the opportunity to discover how their industry peers are overcoming the common challenges.
This is the agenda at a glance. For a full breakdown on the individual sessions including the complete speaker list please download the full agenda.
AGENDA AT A GLANCE
Welcome from Credit Strategy
Household consumer priorities and social vulnerability
Forming your customer contact strategy
A practical guide to achieving 'commercial compliance' throughout the customer journey
Assessment of switching and customer retention
SMART ENERGY GB
Implementing OFGEM and CMA
PR19 and the customer journey in 2017
SEVERN TRENT WATER
SOUTH EAST WATER
SUTTON AND EAST SURREY WATER
The customer journey and future market
CONSUMER COUNCIL FOR WATER
Affordability and forbearance within the water industry
Future billing models
Robotic Process Automation: Taking the robot out of the human
Identifying and engaging with vulnerable customers
Tackling Occupier debt and market transciency
DATA: COMPLIANCE AND OPERATIONAL EXCELLENCE
Fraud and theft
What does GDPR mean for credit,
collections and customer interaction?
Data sharing between water,
energy and telecoms
Regulatory Panel: Conduct and codes of practice
Encouraging positive online discussions around debt
STANDING ON GIANTS
End of conference
Investing in Credit Strategy’s Household Credit Conference is an excellent opportunity to raise awareness of your brand in front of a discerning audience.
Interested in sponsoring?
Headline sponsor: Capita
With a room full of the industry’s best and brightest in attendance, there’s no better place to put your name if you want to attract the attention of household credit professionals.
7 key reasons why you can’t afford to miss out!
- Gain significant brand exposure pre and post-event through our extensive marketing and editorial coverage – including a weekly show newsletter
- Accomplish more with less time out of the office with this concentrated one-day conference where the who’s who of the industry will be in attendance
- Launch a new product or service and showcase your solutions live
- Make direct contact with new prospects
- Establish your presence in the market, or consolidate your position as a leading provider
- Strengthen existing business relationships by catching up with your contacts face-to-face
- Sponsor with confidence; Credit Strategy has over 17 years’ experience in running conferences for the credit market
We’ve got sponsorship packages available to suit every budget, and if you sign up today you can take advantage of the full marketing campaign leading up to the 2017 event. Make the most of the marketing campaign for the 2017 conference by calling the business development team Louis or Michael today on 020 7940 4835
If you are interested in becoming a sponsor or exhibitor, please complete the following form and a member of the Household Credit Conference team will be in touch.
The Utilities & Telecoms Awards is one of the most important dates in the industries calendar across the UK. They celebrate, recognise and honour the hard work and best practice in the profession and unites the very best in the industry.
Want to know more about the conference, the agenda, or wish to book? Simply give us a call.
020 7940 4835
Or, click the book now button below and a member of the booking team will be in touch within 24 hours.
Prices and Deadlines
Charity / non-profit rates are available, find out details for these rates by calling 020 7940 4835.
Directions and location
The hotel has 250 car parking spaces and comes with an electric car charging point.
Free internet access is provided for all guests.