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Intelligence, insight and community for responsible professionals in credit

PREMIUM

Knowledge hub

Welcome to the Knowledge Hub­­­­, where you can find a range of resources designed to help you get a deeper understanding of the entire credit and lending world.
Take a look at the webinars, conference presentations, best practice case studies, recommended reports and insight tools by different industry below.

Featured Stories

Best Practice Case Study: How Vodafone won ‘Fraud Prevention Team of the Year’

Best Practice Case Study: How Vodafone won ‘Fraud Prevention Team of the Year’

Best Practice Case Study: Billing Finance evidence all-round excellence

Best Practice Case Study: Billing Finance evidence all-round excellence

Best Practice Case Study: "Exceptional client services" from Oracle

Best Practice Case Study: "Exceptional client services" from Oracle

Best Practice Case Study: Customer-centric problem-solving

Best Practice Case Study: Customer-centric problem-solving

Best Practice Case Study: Evidence-based digital innovation

Best Practice Case Study: Evidence-based digital innovation

Best Practice Case Study: A data-led approach to climate change

Best Practice Case Study: A data-led approach to climate change

Best Practice Case Study: How 4most improved its employee experience
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Best Practice Case Study: How 4most improved its employee experience

Best practice case study: How to improve employee support

Best practice case study: How to improve employee support

Best practice case study: Learning from lived experiences 

Best practice case study: Learning from lived experiences 

Best Practice Case Study: How Aire’s technology has transformed affordability assessments
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Best Practice Case Study: How Aire’s technology has transformed affordability assessments

Best Practice Case Study: How Moneybarn used darts to improve brand awareness
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Best Practice Case Study: How Moneybarn used darts to improve brand awareness

Best Practice Case Study: How Skipton excelled in the field of mortgage lending

Best Practice Case Study: How Skipton excelled in the field of mortgage lending

Best Practice Case Study: How IncomeMax found over £30m of missing customer income

Best Practice Case Study: How IncomeMax found over £30m of missing customer income

Best Practice Case Study: Tech-enabled service with a personal touch – how Simply Asset Finance impressed the Credit Awards judges

Best Practice Case Study: Tech-enabled service with a personal touch – how Simply Asset Finance impressed the Credit Awards judges

Best Practice Case Study: Why RateSetter opted for tailored (not automated) customer conversations

Best Practice Case Study: Why RateSetter opted for tailored (not automated) customer conversations

Best Practice Case Study: How Freedom Finance fused multiple data points for under-served consumers

Best Practice Case Study: How Freedom Finance fused multiple data points for under-served consumers

Best Practice Case Study: United Utilities' multi-layered approach to support vulnerable customers

Best Practice Case Study: United Utilities' multi-layered approach to support vulnerable customers

Best Practice Case Study: Nationwide’s ground-breaking approach to credit modelling
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Best Practice Case Study: Nationwide’s ground-breaking approach to credit modelling

Best Practice Case Study: Capital One’s matrix of treatments for vulnerability

Best Practice Case Study: Capital One’s matrix of treatments for vulnerability

Best Practice Case Study: How PayPlan created a complete digital journey for debt advice
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Best Practice Case Study: How PayPlan created a complete digital journey for debt advice

Best Practice Case Study: Cabot’s strategy for vulnerable customers

Best Practice Case Study: Cabot’s strategy for vulnerable customers

Best Practice Case Study: How npower and Sonex’s resolution-based partnership is helping vulnerable customers

Best Practice Case Study: How npower and Sonex’s resolution-based partnership is helping vulnerable customers

Best Practice Case Study: How analytics delivered new revenue opportunities for Vodafone UK

Best Practice Case Study: How analytics delivered new revenue opportunities for Vodafone UK

Best Practice Case Study: How Flipper’s proactive focus led to better customer outcomes

Best Practice Case Study: How Flipper’s proactive focus led to better customer outcomes

Best Practice Case Study: How Sky took a co-ordinated approach to inclusion

Best Practice Case Study: How Sky took a co-ordinated approach to inclusion

Best Practice Case Study: Lloyds’ link to clinical, emotional support for cancer patients
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Best Practice Case Study: Lloyds’ link to clinical, emotional support for cancer patients

Best Practice Case Study: Why Billing Finance put customer experience before growth

Best Practice Case Study: Why Billing Finance put customer experience before growth

Best Practice Case Study: How speaking in plain English saw TLT take home the trophy
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Best Practice Case Study: How speaking in plain English saw TLT take home the trophy

Best Practice Case Study: How Nationwide implemented machine learning into credit scoring

Best Practice Case Study: How Nationwide implemented machine learning into credit scoring

Best Practice Case Study: How 4most retains talent through generous benefits

Best Practice Case Study: How 4most retains talent through generous benefits

Best Practice Case Study: How Liberty Leasing’s Laura Roberts put disability and accessibility on the agenda

Best Practice Case Study: How Liberty Leasing’s Laura Roberts put disability and accessibility on the agenda

Best Practice Case Study: How building a ‘mortgage search engine’ has freed up brokers

Best Practice Case Study: How building a ‘mortgage search engine’ has freed up brokers

Best Practice Case Study: How Hitachi increased maternity pay to retain talent

Best Practice Case Study: How Hitachi increased maternity pay to retain talent

Best Practice Case Study: One tax collector's effort to help victims of modern day slavery
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Best Practice Case Study: One tax collector's effort to help victims of modern day slavery

Best Practice Case Study: How Legal & General Mortgage Club's scale gave customers “unrivalled” access to advice

Best Practice Case Study: How Legal & General Mortgage Club's scale gave customers “unrivalled” access to advice

How Virgin Money’s campaigns helped customers affected by Hurricane Irma
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How Virgin Money’s campaigns helped customers affected by Hurricane Irma

Best Practice Case Study: How MotoNovo’s app changed the face of their customer service

Best Practice Case Study: How MotoNovo’s app changed the face of their customer service

Best Practice Case Study: How StepChange’s Fiona Megaw brought collaborative working to the debt advice sector

Best Practice Case Study: How StepChange’s Fiona Megaw brought collaborative working to the debt advice sector

Best Practice Case Study: How the CSA is using apprenticeships to improve standards

Best Practice Case Study: How the CSA is using apprenticeships to improve standards

Best Practice Case Study: How Salary Finance is looking to tackle the cause of debt problems - Premium

Best Practice Case Study: How Salary Finance is looking to tackle the cause of debt problems - Premium

Best Practice Case Study: How automation enabled Hitachi Capital Business Finance to support business - Premium

Best Practice Case Study: How automation enabled Hitachi Capital Business Finance to support business - Premium

Best Practice Case Study: How Skipton Building Society’s “common sense” approach to mortgages led to five years of double-digit growth

Best Practice Case Study: How Skipton Building Society’s “common sense” approach to mortgages led to five years of double-digit growth

Best Practice Case Study: How RateSetter made peer-to-peer lending a mass-market proposition

Best Practice Case Study: How RateSetter made peer-to-peer lending a mass-market proposition

Best Practice Case Study: How Banking Circle improved access to credit for SMEs

Best Practice Case Study: How Banking Circle improved access to credit for SMEs

Best Practice Case Study: How Paragon made sector knowledge central to its offering

Best Practice Case Study: How Paragon made sector knowledge central to its offering

Best Practice Case Study: How Grant Thornton UK took a multi-pronged approach to creditor engagement in Wonga’s administration

Best Practice Case Study: How Grant Thornton UK took a multi-pronged approach to creditor engagement in Wonga’s administration

How Molo Finance created an end-to-end digital mortgage platform

How Molo Finance created an end-to-end digital mortgage platform

Best Practice Case Study: How United Utilities made vulnerability a community issue

Best Practice Case Study: How United Utilities made vulnerability a community issue

Best Practice Case Study: How CYBG’s credit risk team created a “centre of excellence”

Best Practice Case Study: How CYBG’s credit risk team created a “centre of excellence”

Best practice case study: How RBS overhauled debt advice referrals, across multiple channels

Best practice case study: How RBS overhauled debt advice referrals, across multiple channels

Best practice case study: How Nationwide deployed machine learning in live decisions

Best practice case study: How Nationwide deployed machine learning in live decisions

Best Practice Case Study: How United Utilities overhauled support for its customers

Best Practice Case Study: How United Utilities overhauled support for its customers

Best Practice Case Study: How Octopus Energy made conduct and culture central to its operations

Best Practice Case Study: How Octopus Energy made conduct and culture central to its operations

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