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Knowledge hub

Welcome to the Knowledge Hub­­­­, where you can find a range of resources designed to help you get a deeper understanding of the entire credit and lending world.
Take a look at the webinars, conference presentations, best practice case studies, recommended reports and insight tools by different industry below.

Featured Stories

Best Practice Case Study: How npower and Sonex’s resolution-based partnership is helping vulnerable customers

Best Practice Case Study: How npower and Sonex’s resolution-based partnership is helping vulnerable customers

Best Practice Case Study: How analytics delivered new revenue opportunities for Vodafone UK

Best Practice Case Study: How analytics delivered new revenue opportunities for Vodafone UK

Best Practice Case Study: How Flipper’s proactive focus led to better customer outcomes

Best Practice Case Study: How Flipper’s proactive focus led to better customer outcomes

Best Practice Case Study: How Sky took a co-ordinated approach to inclusion

Best Practice Case Study: How Sky took a co-ordinated approach to inclusion

Best Practice Case Study: Why Billing Finance put customer experience before growth

Best Practice Case Study: Why Billing Finance put customer experience before growth

Best Practice Case Study: How speaking in plain English saw TLT take home the trophy
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Best Practice Case Study: How speaking in plain English saw TLT take home the trophy

Best Practice Case Study: How Nationwide implemented machine learning into credit scoring

Best Practice Case Study: How Nationwide implemented machine learning into credit scoring

Best Practice Case Study: How 4most retains talent through generous benefits

Best Practice Case Study: How 4most retains talent through generous benefits

Best Practice Case Study: How Liberty Leasing’s Laura Roberts put disability and accessibility on the agenda

Best Practice Case Study: How Liberty Leasing’s Laura Roberts put disability and accessibility on the agenda

Best Practice Case Study: How building a ‘mortgage search engine’ has freed up brokers

Best Practice Case Study: How building a ‘mortgage search engine’ has freed up brokers

Best Practice Case Study: How Hitachi increased maternity pay to retain talent

Best Practice Case Study: How Hitachi increased maternity pay to retain talent

Best Practice Case Study: One tax collector's effort to help victims of modern day slavery

Best Practice Case Study: One tax collector's effort to help victims of modern day slavery

Best Practice Case Study: How Legal & General Mortgage Club's scale gave customers “unrivalled” access to advice

Best Practice Case Study: How Legal & General Mortgage Club's scale gave customers “unrivalled” access to advice

How Virgin Money’s campaigns helped customers affected by Hurricane Irma
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How Virgin Money’s campaigns helped customers affected by Hurricane Irma

Best Practice Case Study: How MotoNovo’s app changed the face of their customer service

Best Practice Case Study: How MotoNovo’s app changed the face of their customer service

Best Practice Case Study: How StepChange’s Fiona Megaw brought collaborative working to the debt advice sector

Best Practice Case Study: How StepChange’s Fiona Megaw brought collaborative working to the debt advice sector

Best Practice Case Study: How the CSA is using apprenticeships to improve standards

Best Practice Case Study: How the CSA is using apprenticeships to improve standards

Best Practice Case Study: How Salary Finance is looking to tackle the cause of debt problems - Premium

Best Practice Case Study: How Salary Finance is looking to tackle the cause of debt problems - Premium

Best Practice Case Study: How automation enabled Hitachi Capital Business Finance to support business - Premium

Best Practice Case Study: How automation enabled Hitachi Capital Business Finance to support business - Premium

Best Practice Case Study: How Skipton Building Society’s “common sense” approach to mortgages led to five years of double-digit growth

Best Practice Case Study: How Skipton Building Society’s “common sense” approach to mortgages led to five years of double-digit growth

Best Practice Case Study: How RateSetter made peer-to-peer lending a mass-market proposition

Best Practice Case Study: How RateSetter made peer-to-peer lending a mass-market proposition

Best Practice Case Study: How Banking Circle improved access to credit for SMEs

Best Practice Case Study: How Banking Circle improved access to credit for SMEs

Best Practice Case Study: How Paragon made sector knowledge central to its offering

Best Practice Case Study: How Paragon made sector knowledge central to its offering

Best Practice Case Study: How Grant Thornton UK took a multi-pronged approach to creditor engagement in Wonga’s administration

Best Practice Case Study: How Grant Thornton UK took a multi-pronged approach to creditor engagement in Wonga’s administration

How Molo Finance created an end-to-end digital mortgage platform

How Molo Finance created an end-to-end digital mortgage platform

Best Practice Case Study: How United Utilities made vulnerability a community issue

Best Practice Case Study: How United Utilities made vulnerability a community issue

Best Practice Case Study: How CYBG’s credit risk team created a “centre of excellence”

Best Practice Case Study: How CYBG’s credit risk team created a “centre of excellence”

Best Practice Case Study: How PayPlan created a complete digital journey for debt advice
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Best Practice Case Study: How PayPlan created a complete digital journey for debt advice

Best Practice Case Study: Lloyds’ link to clinical, emotional support for cancer patients
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Best Practice Case Study: Lloyds’ link to clinical, emotional support for cancer patients

Best practice case study: How RBS overhauled debt advice referrals, across multiple channels

Best practice case study: How RBS overhauled debt advice referrals, across multiple channels

Best practice case study: How Nationwide deployed machine learning in live decisions

Best practice case study: How Nationwide deployed machine learning in live decisions

Best Practice Case Study: How United Utilities overhauled support for its customers

Best Practice Case Study: How United Utilities overhauled support for its customers

Best Practice Case Study: How Octopus Energy made conduct and culture central to its operations

Best Practice Case Study: How Octopus Energy made conduct and culture central to its operations

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creditstrategy.co.uk – an online news and information service for the UK’s commercial and consumer credit industry. creditstrategy.co.uk is published by Shard Financial Media Limited, registered in England & Wales as 5481132, Axe & Bottle Court, 70 Newcomen St, London, SE1 1YT. All rights reserved. Credit Strategy is committed to diversity in the workplace. @ Copyright Shard Media Group