Listen again: Utilities & telecoms webinar

The webinars were held following results from Credit Strategy’s most extensive research project yet, which explored how automation, innovation and technology is being used across four sectors:

• Car finance;
• Banking and alternative lending;
• Utilities and telecoms; and
• Retail

The session held on September 12 found utilities and telecoms providers’ views on:

• The use of automation and AI in credit referencing, affordability checks, fraud prevention and more;
• Approach to data capture and deployment; and
• Areas of regulatory focus

It also revealed:

• The technology and products utility and telecoms providers are investing in, now and in future;
• The challenges when using AI and automation
• How utilities and telecoms providers are harnessing and improving the data they collect
• How providers can perform low-friction checks on customers
• U&T providers’ biggest challenges in proving affordability, and how to overcome them
• The future of regulation, data usage and customer journeys

Please follow the links below to listen again to the sessions.

A webinar on AI and automation in retail finance, store card and uncatalogue credit will be held on September 26 at 1pm. To register, click here.