Knowledge Hub

Here, Premium Members can find a range of resources designed to provide a granular view of best practice, trends, and competitive benchmarking across credit. For access to our member-only on-demand sessions, please click here

Best practice case studies

How Moneyline became the UK’s first lender to use VRP for financial inclusion

01 Aug 2025

Moneyline became the UK’s first lender to launch Variable Recurring Payments (VRP) at scale, giving customers flexible, low-stress ways to manage repayments.

How StepChange is driving good outcomes through digital debt advice, advocacy and collaboration

01 Aug 2025

StepChange helped over 15,000 people become debt-free in 2024 through accessible digital advice, fair treatment, and sector-wide collaboration. Its award-winning approach combines personalised support, innovative partnerships, and effective advocacy to drive lasting financial outcomes.

How StepChange created an award-winning culture through learning, wellbeing, and fair reward

01 Aug 2025

StepChange has built an award-winning culture through bold learning initiatives, inclusive wellbeing support, and fair, transparent reward. In 2024, it achieved record colleague engagement and national recognition as an Outstanding Workplace.

How IE Hub and GDNs are transforming energy affordability for vulnerable households

28 Jul 2025

IE Hub’s partnership with the UK’s Gas Distribution Networks has supported over 25,000 vulnerable households with real-time affordability checks and hands-on benefits guidance.

member of

Get the latest industry news

Privacy Policy

Terms & Conditions

Sustainability Policy

Covid-19 Policy

creditstrategy.co.uk – an expert network for the UK's Credit and Financial Services Industry. creditstrategy.co.uk is published by Shard Financial Media Limited, registered in England & Wales as 5481132, 1-2 Paris Garden, London, SE1 8ND. All rights reserved. Credit Strategy is committed to diversity in the workplace. @ Copyright Shard Media Group