In conversation with... Denise Crossley

What do you see as the biggest challenges in building a truly diverse workforce in credit and financial services?

Getting the true buy in from everyone involved for the right reasons.

Why do these challenges persist, and what role should all leaders play in dismantling them?  

Engage with people and listen rather than tell others what to do.

One of this year’s themes is the ‘business case for inclusion’, can you share examples where diversity has driven commercial or operational success?  

A programme to employ the over 50’s and over 60’s resulted in improved retention, reduced sickness absence and increased productivity.

What role do you see male leaders playing in accelerating progress on inclusion, and how does attending this event help them do that?  

They play a huge role as they are often the main issue. Attending this event shows support and understanding.

Any advice for the next generation looking to develop their careers? 

Invest in yourself! Pursue your dreams, work smart, aim high!

What is the best career advice you’ve ever received?  

Keep pushing when things seem tough. Don’t let others define you.

What are you most looking forward to at this year’s Women & Diversity in Credit Conference, and what outcome would you most like to see for attendees post-event?

I’m looking forward to catching up with like minded people and sharing advice. I’d like to see others going away with one little nugget of information and plenty of inspiration.

See Denise speak at this year’s Women & Diversity in Credit Conference.