CCS Awards 2017
Wed Nov 22, 2017
19:15 - 01:00
The Midland Hotel, Manchester
Entries are open
The Collections & Customer Service Awards returns for its 11th year to recognise the outstanding achievements of those within collections and customer service.
Free entry deadline:
Final entry: 1 September
Last year, the awards scheme was revamped with a new brand and a new name to reflect the industry’s focus on conduct and compliance, particularly when it comes to the treatment of vulnerable customers.
The categories will reflect the exceptional and critical work ongoing within the profession.
The 2017 awards will continue to evolve to reflect the industry’s ever-changing approach to customers.
Entries cost just £200 but enter before 25 August and your entries will be free.
Deadline for free entry: 25 August
Final entry: 1 September
What's new?
New additions to the Awards include categories this year include Debt Purchaser of the Year, Best Debt Seller and Best Asset Sale Due Diligence Provider.
For the first time, the scheme will recognise teams within creditors who execute a highly successful debt sale strategy while maintaining excellent customer service and communication.
The CCS awards are independently judged and culminate in a prestigious black tie dinner and ceremony. It’s the main event in the collections calendar where the industry gathers for a relaxed glitzy evening, providing an excellent forum for celebrating success with unparalleled networking opportunities. Once again, the awards night follows the Collections, Debt Sale & Purchase Conference during the day at the same venue.
Thinking about sponsoring?
Now is the best time to get involved. Take advantage of the full marketing campaign by signing up today. There are various sponsorship packages available to suit every budget. Contact our sales team for more information.
Judges announced View All
Judges announced
Sponsor
Investing in Credit Strategy’s CCS Awards is an excellent opportunity to raise awareness of your brand in front of a discerning audience.
Interested in sponsoring?
Category sponsor
Why exhibit or sponsor?
With a room full of the industry’s best and brightest in attendance, there’s no better place to put your name if you want to attract the attention of collections professionals.
7 key reasons why you can’t afford to miss out!
- Gain significant brand exposure pre- and post-event through our extensive marketing and editorial coverage – including a bi-weekly newsletter
- Accomplish more with less time out of the office with this evening awards where the who’s who of the industry will be in attendance
- Make direct contact with new prospects
- Establish your presence in the market, or consolidate your position as a leading provider
- Strengthen existing business relationships by catching up with your contacts face-to-face
- Sponsor with confidence; Credit Strategy has over 17 years’ experience in running awards for the credit market
We’ve got sponsorship packages available to suit every budget, and if you sign up today you can take advantage of the full marketing campaign leading up to the 2017 event. Make the most of the marketing campaign for the 2017 awards by calling the business development team Ella, Louis or Michael today on 020 7940 4835
Sponsorship Enquiry
If you are interested in becoming a sponsor or exhibitor, please complete the following form and a member of the CCS Awards team will be in touch.
Winners
Credit Strategy would like to congratulate all of this year’s Collections & Customer Service Awards winners.
Each year the awards are independently judged and culminate in a prestigious black tie dinner and ceremony at The Midland Hotel, providing an excellent forum for celebrating success and unparalleled networking opportunities and the 2017 entries are open.
Winners 2016
James McShane, HM Revenue & Customs - Debt Management Telephone Centre
Agent of the Year
Zinc Group – powered by Enghouse Interactive technology
Best Technology
HMRC Debt Management Telephone Centre, Livingston
Contact Centre Team of the Year
Money Advice Trust
Debt Advice Provider of the Year
Arrow Global
International NPL Expertise - Company
North Warwickshire Borough Council
Public Sector Collections Team of the Year
Barclaycard
Vulnerable Customer Support Initiative - Creditor
Sponsored by Phillips & Cohen Associates UK
StepChange Debt Charity
Vulnerable Customer Support Initiative - Non-creditor
Decade of Pioneers
Celebrating a decade of the Collections & Customer Service Awards (CCS), Credit Strategy honoured 10 individuals and partnerships for their pioneering work across the field of collections, debt sale, customer services and debt counselling.
The 10 pioneers have shown great intuition in creating public and private sector partnerships, spearheading charity campaigns and leading the way in continental credit management.
|
Paul Atefi |
Paul and Selina Burdell |
James Cornell and Andrew Bartle |
|
Gareth Hughes |
Malcolm Hurlston |
John Kirkby |
|
Zach Lewy |
Francis Maude |
Mark Onyett |
|
David Philpott |
Enter
Entries are open
The categories reflect the exceptional and critical work ongoing within the profession and the focus on customer service.
Countdown for the Free entry deadline (25 August) ends in:
Final entry: 1 September
Take a look at the categories below before entering for the ones you think might be a good fit – there’s no limit to how many categories you can enter so don’t hesitate to submit as many applications to improve your chances.
If you have any questions about the entry process, please call our events team on 020 7940 4835 or send us an email today.
Deadline for free entry: 25 August
Final entry: 1 September
Collection & Customer Service Awards Categories 2017
Best Debt Seller
Public Sector Collections Team of the Year
Best Legal Services Provider
Best Judicial Services Provider
Best Asset Sale Due Diligence Provider
Best Call Centre Technology Provider
Best Collections Technology
Best Digital Collections Strategy
Best Training Provider
International NPL Expertise – Advisory
International NPL Expertise – Servicing
Agent of the Year
Vulnerable Customer Support Initiative (Creditor)
Vulnerable Customer Support Initiative (Non-creditor)
Debt Purchaser of the Year
Charitable Initiative of the Year
Best Contact Centre Team
Best Customer Service Provider
Best Debt Advice Provider
The Conference
Returning for its 17th year, the CDSP Conference is one of the biggest events in the collections calendar.
Held for a number of years at the iconic Midland Hotel, Manchester, and followed by the hugely successful Collections & Customer Service Awards, this truly is one of the biggest industry gatherings of the year.
CDSP will cover two streams focusing on best practice within UK Collections and European NPL & debt sale opportunities, allowing you to attend the sessions relevant to your job:
UK Collections: Collections operations, exceeding regulatory requirements and improving customer treatment
European Debt Sale: Exploring how the debt purchase market is converging across Europe
Book
Want to know more about the awards? Need advice on what categories to enter or wish to book? Simply give us a call:
020 7940 4835
Or, you can leave your details here and we’ll get back in touch to answer your queries or confirm your place within 24 hours.
Prices
When booking a table, each person receives one welcome drink, a three course meal followed by coffee & petit fours, half a bottle of wine and water.
Diamond zone tables include all of the above plus the best seats in the house, a bucket of 10 premium beers, 2 bottles of premium Champagne and table entertainment.
| Diamond Zone | - | £5,000 + VAT |
| Platinum Zone | - | £4,500 + VAT |
| Gold Zone | - | £4,000 + VAT |
| Silver Zone | - | £3,500 + VAT |
| Bronze Zone | - | £3,000 + VAT |
Venue
The Collections & Customer Service Awards take place on 22 November 2017 at:
The Midland Hotel,
Peter Street,
Manchester,
M60 2DS
Travel directions to The Midland Hotel, Manchester:
- By rail:
Nearest train station
Oxford Road - 300 metres
Manchester Piccadilly - ¾ mile
- By car:
From the south:
From the M6 Junction 19 join the M56. Follow signs for the city centre (A5103).Then follow signs for the Manchester Central Convention Complex/Bridgewater Hall onto Medlock Street. Go through the lights onto Lower Mosley Street. Pass Bridgewater Hall on your right and the hotel is facing you.
From the north:
From the M6, join the M61 at Preston. Follow signs for M60 south and west towards theTrafford Centre. Follow signs for the city centre and Manchester Central Convention Complex (A57). Turn left intoWater Street and left onto the A56 Deansgate. Turn right onto Peter Street and the hotel is 300 metres on the right hand side.
Parking:
Please note that the hotel does not have its own car park, however, parking is available at the NCP Manchester Central (formerly known as G-Mex Centre) to the rear of the hotel.
Getting to us with your sat nav: When using a satellite navigation system, please use postcode M2 3NQ to reach the hotel. To go directly to the NCP Manchester Central car park, use postcode M2 3GX
Order of Ceremonies
7.00pm Drinks reception in the Octagon Lounge
7.30pm Call to dinner
7.50pm Welcome from Credit Strategy
Charity representative
8.00pm Dinner
10.00pm Host introduction
10.15pm Awards ceremony
11.20pm After-party and networking in the Trafford Suite
01.00am Carriages
Dress code: Strictly black tie
CONTACT US
| Editorial 020 7940 4835 - press 1 editorial@creditstrategy.co.uk |
|
Sales 020 7940 4835 - press 2 |
| Marketing 020 7940 4835 - press 3 marketing@creditstrategy.co.uk |
| Events 020 7940 4835 - press 4 events@creditstrategy.co.uk |
| General Enquiries 020 7940 4835 - press 0 enquiries@creditstrategy.co.uk |
GET SOCIAL
Keep up-to-date with the latest news, reviews and events. Join the conversation on the Credit Strategy social media channels – Twitter and LinkedIn.
Sign up to the Credit Strategy newsletter
