Collections & Customer Service Awards
Wed Nov 21, 2018
19:00 - 02:00
The Midland Hotel, Manchester
The Collections & Customer Service Awards (CCS Awards) will return for its 12th year in November 2018 once again to recognise the outstanding achievements of those within collections and customer service.
The awards are independently judged and culminate in a prestigious black tie dinner and ceremony at The Midland Hotel, providing an excellent forum for celebrating success and unparalleled networking opportunities.
Secure your table and check table availability by clicking the book now button below.
The CCS awards are independently judged and culminate in a prestigious black tie dinner and ceremony. It’s the main event in the collections calendar where the industry gathers for a relaxed glitzy evening, providing an excellent forum for celebrating success with unparalleled networking opportunities. Once again, the awards night follows the Collections, Debt Sale & Purchase Conference during the day at the same venue.
Thinking about sponsoring?
Take advantage of the high exposure marketing campaign by signing up today. Contact our sales team for more information.
Judges announced View All
Judges announced
Sponsor
Investing in Credit Strategy’s CCS Awards is an excellent opportunity to raise awareness of your brand in front of a discerning audience.
Interested in sponsoring?
2017's category sponsors
Event sponsors
Why exhibit or sponsor?
With a room full of the industry’s best and brightest in attendance, there’s no better place to put your name if you want to attract the attention of collections professionals.
6 key reasons why you can’t afford to miss out!
- Gain significant brand exposure pre- and post-event through our extensive marketing and editorial coverage – including a bi-weekly newsletter
- Accomplish more with less time out of the office with this evening awards where the who’s who of the industry will be in attendance
- Make direct contact with new prospects
- Establish your presence in the market, or consolidate your position as a leading provider
- Strengthen existing business relationships by catching up with your contacts face-to-face
- Sponsor with confidence; Credit Strategy has over 17 years’ experience in running awards for the credit market
We’ve got sponsorship packages available to suit every budget, and if you sign up today you can take advantage of the full marketing campaign leading up to the 2017 event. Make the most of the marketing campaign for the 2017 awards by calling the business development team Ella, Louis or Michael today on 020 7940 4835
Sponsorship Enquiry
If you are interested in becoming a sponsor or exhibitor, please complete the following form and a member of the CCS Awards team will be in touch.
Winners
Credit Strategy would like to congratulate all of this year’s Collections & Customer Service Awards winners.
Each year the awards are independently judged and culminate in a prestigious black tie dinner and ceremony at The Midland Hotel, providing an excellent forum for celebrating success and unparalleled networking opportunities.
Winners 2017
Interact Collect - Intelligent Environments
Best Collections Technology
North Warwickshire Borough Council
Charitable Initiative of the Year
North Warwickshire Borough Council
Best Public Sector Collections Team - Local
HM Revenue & Customs, Field Force
Best Public Sector Collections Team - National
Arrow Global
Debt Purchaser of the Year
Dominic Jones, Phillips and Cohen
Agent of the Year
Ascent Legal - Ascent Performance Group
Best Judicial & Legal Services Provider
MYJAR
Best Contact Centre Team
Money Advice Trust
Best Training Provider
YBS Group - Collections and Recoveries
Transformation Programme of the Year
Arrow Global
Vulnerable Customer Support Initiative
- Non-creditor
British Gas - Consumer Vulnerability Team
Vulnerable Customer Support Initiative
- Creditor
The Conference
Returning for its 18th year, the CDSP Conference is one of the biggest events in the collections calendar.
Held for a number of years at the iconic Midland Hotel, Manchester, and followed by the hugely successful Collections & Customer Service Awards, this truly is one of the biggest industry gatherings of the year.
CDSP will focus on best practice within UK Collections and European NPL & debt sale opportunities.
Top reasons to attend:
- Examine how creditors are preparing to deal with the rising levels of consumer credit
- Understand where digitalisation is improving collections practice and customer service
- Gauge how creditors are classifying vulnerability, against the backdrop of regulation
- Hear a presentation on IFRS 9: Understand its potential impact of identifying risk early and preventing accounts falling into arrears
- Analyse how creditors are prepared for SMCR, and how the Standard Financial Statement will affect the I&E process
Book
Want to know more about the awards? Need advice on what categories to enter or wish to book? Simply give us a call:
020 7940 4835
Or, you can leave your details here and we’ll get back in touch to answer your queries or confirm your place within 24 hours.
Prices
When booking a table, each person receives one welcome drink, a three course meal followed by coffee & petit fours, half a bottle of wine and water.
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| Platinum Zone | - | £4,000 + VAT |
| Gold Zone | - | £3,700 + VAT |
| Silver Zone | - | £3,350 + VAT |
| Bronze Zone | - | £3,000 + VAT |
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Venue
The Collections & Customer Service Awards will take place on the 21 November 2018 at:
The Midland Hotel,
Peter Street,
Manchester,
M60 2DS
Travel directions to The Midland Hotel, Manchester:
- By rail:
Nearest train station
Oxford Road - 300 metres
Manchester Piccadilly - ¾ mile
- By car:
From the south:
From the M6 Junction 19 join the M56. Follow signs for the city centre (A5103).Then follow signs for the Manchester Central Convention Complex/Bridgewater Hall onto Medlock Street. Go through the lights onto Lower Mosley Street. Pass Bridgewater Hall on your right and the hotel is facing you.
From the north:
From the M6, join the M61 at Preston. Follow signs for M60 south and west towards theTrafford Centre. Follow signs for the city centre and Manchester Central Convention Complex (A57). Turn left intoWater Street and left onto the A56 Deansgate. Turn right onto Peter Street and the hotel is 300 metres on the right hand side.
Parking:
Please note that the hotel does not have its own car park, however, parking is available at the NCP Manchester Central (formerly known as G-Mex Centre) to the rear of the hotel.
Getting to us with your sat nav: When using a satellite navigation system, please use postcode M2 3NQ to reach the hotel. To go directly to the NCP Manchester Central car park, use postcode M2 3GX
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