Sopra Steria

Sopra Steria Financial Services Ltd, an FCA-regulated division of Sopra Steria, provides a range of specialist services, including customer contact centre outsourcing and debt collection, to clients in our key markets of financial services, energy and utilities and Public Sector.

We focus on customer experience and digital innovation. Our digital triage tool, Support Point, makes it easy for vulnerable customers to share their circumstances and requirements, informing their provider and connecting them to support from relevant organisations. Support Point helps reduce the likelihood of customer harm today and builds longer term emotional and financial resilience in the future.

And our patent pending Fraud Optimised Decision Engine (FODE) is set to transform the market. Powered by AI, the engine significantly improves fraud identification rates by replacing legacy rulesets in favour of a new auto-generated suite of optimised rulesets.

As a well-established supplier to UK government through Crown Commercial Service’s Debt Resolution Services (DRS) framework, our comprehensive service delivers good outcomes for customers throughout the debt recovery process. The strategic partnership we have established with Qualco UK complements our in-house debt collection operation and proven track record of delivering customer service excellence.