Intrum

Intrum UK Limited is part of Intrum, Europe’s leading credit management services provider, helping businesses secure payments while supporting consumers to regain financial stability.

We combine ethical collections, credit management and debt purchase expertise to help organisations improve cash flow, reduce risk and deliver better customer outcomes. At the same time, we support individuals in resolving debt in a fair, respectful and sustainable way.

Intrum UK was formerly 1st Credit Limited, acquired by the wider Intrum Group in 2017. In 2023, Intrum further strengthened its UK platform through the acquisition of the Capquest and Mars UK servicing platforms from Arrow Global, expanding its servicing capability, operational reach and long-term client support capacity.

Intrum UK was formerly 1st Credit Limited, acquired by the wider Intrum Group in 2017. In 2023, Intrum further strengthened its UK platform through the acquisition of the Capquest and Mars UK servicing platforms from Arrow Global, expanding its servicing capability, operational reach and long-term client support capacity.

What makes Intrum different is the breadth of capability it brings together through a number of strong brands and specialist platforms. That means clients can access support across the whole customer and debt journey, from early-stage engagement through to complex recovery and investment solutions:

• Live account servicing
• White-label early arrears customer management
• Late-stage contingent debt collection
• Debt purchase and investment solutions with global partners
• A technology stack with market-leading workflow, analytics and AI capability

At a glance:

• More than 1,000 employees in the UK, supporting around 9 million customer accounts each year
• Over 10,000 employees across 20 European countries, giving clients multi-market reach and consistency
• A partner built to balance performance, compliance and customer experience

If you are looking for a partner that can combine scale, expertise and customer-focused outcomes, speak to the Intrum team and visit us in the Connect IQ area.

Neil Burrows and Ammer Malik lead UK sales for Ophelos 2.0, the AI-native collections platform serving 2.3m customers across 9 countries and £2bn of debt. Recently rebuilt from the ground up, it harnesses Intrum’s 130m annual customer interactions and deep operational expertise. Find them in the event app and arrange to discuss the possibilities of exploring this exciting new capability