Credit Strategy homepage
0 £0.00
This item was added to your basket

Dear visitor,
You are viewing 1 of your 1 free articles

We’ve made wider, important changes to our print and online content to enhance the value of exclusive, insightful, discerning content we create every day. Support valuable editorial content by becoming a member of our Credit Club - register for free or choose a paid plan.

Register now or Login

Utilities and telecoms executives to speak at the Credit Summit

Senior executives from utilities and telecoms providers will be speaking and taking part in panel discussions at the Credit Summit on March 15.

Calum   Fuller

Share on LinkedIn Share on Twitter
Calum   Fuller
Share on LinkedIn Share on Twitter

Speakers include heads of debt, credit and collections from EON, British Gas, Southern Water, Tesco Mobile and Capita, along with the regulator, Ofgem, among others.


The influential speakers and panellists will be in attendance at the QEII Centre in Westminster on March 15, where the Utilities and Telecoms conference stream will be one of eight conferences that form part of the Credit Summit.


Among the speakers are Paul Stretton, head of debt and credit at Extra Energy; Ian Parry of Pure Planet; and Phil O’Shiel, managing director of Akinika at Capita, who will discuss building trust and a relationship with customers.


Later on, Ofgem head of consumer vulnerability strategy, Meghna Tewari will be speaking on current regulatory standards and considering increased regulatory synergy.


The sector is undergoing significant change, with the looming introduction of a price cap, which would be imposed until 2023 should the bill before the House of Commons pass.


A report by the Business Select Committee found that around 12 million consumers are overpaying for their energy by as much as £300 a year.


The committee, which has reviewed proposed legislation, said that it would support the government’s cap, which would impose an absolute limit on energy prices, to be reviewed every six months.


There have also been increased efforts to prevent consumer indebtedness, with Ofgem imposing a ban on backbilling customers beyond 12 months.


Backbills can result from problems with a supplier’s billing system, or from suppliers estimating bills until they have an actual meter reading which may show that the customer’s consumption is higher than expected. Suppliers then send a ‘catch-up’ bill to recover the difference.


According to Ofgem, the typical backbill is in the region of £1,160. However, they can be much higher, leaving customers struggling financially and often falling into debt. As such, Ofgem has decided to ban all domestic and microbusiness suppliers from issuing backbills for energy used more than 12 months ago.


For your chance to join and network with influencers and decision makers from the utilities and telecoms industry, visit

Share on LinkedIn Share on Twitter
Add New Comment



Rent-to-own firm agrees to pay £2m in redress

Rent-to-own firm PerfectHome has agreed to pay a redress package totalling more than £2.1m in relation to its affordability assessments and collections processes

Bank account information exposed in data breach

Consumers applying for a loan from a short-term lender may have had personal details stolen as part of a data breach - where information remained vulnerable for a period of 18 months

FCA warns car dealers on financing deals

Car dealers offering finance deals may be incentivised by sales targets and commission to encourage customers to take out unaffordable repayment plans with the highest interest rates, the Financial Conduct Authority (FCA) has warned

Citizens Advice calls for doorstep loans curb

People borrowing from doorstep lenders should receive the same level of protection as those who use payday loans, according to Citizens Advice

The CS Interview

The patriot

The patriot


“I have experienced gender bias against women in my career”
Share on LinkedInShare on Twitter

“I have experienced gender bias against women in my career”


“Undoubtedly digital debt advice has delivered many benefits”
Share on LinkedInShare on Twitter

“Undoubtedly digital debt advice has delivered many benefits”

Credit 500 - 2017/2018

Consumer Credit 100 Survey: Forward flow vs Spot sale

Consumer Credit 100 Survey: Forward flow vs Spot sale

Credit Strategy
LinkedIn page

Did you find our website useful?

Thank you for your input

Thank you for your feedback – an online news and information service for the UK’s commercial and consumer credit industry. is published by Shard Financial Media Limited, registered in England & Wales as 5481132, Axe & Bottle Court, 70 Newcomen St, London, SE1 1YT. All rights reserved. Credit Strategy is committed to diversity in the workplace.
@ Copyright Shard Media Group