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People-led debt collections: Why putting customers first is good for business

Credit Strategy is hosting the second of a three-part live webinar series, in partnership with Experian, on 4 December at 1pm.

Interchangeable interest rates and a slowing economy will continue to pressurise. These factors are causing, or will cause, strain on people and in some instances, may lead to people becoming overexposed and therefore unable to maintain repayments, resulting in them being brought into the collections environment. Against the backdrop of these challenges, a people-led collections approach is the right direction to take.

By providing granular insights into individual customers’ unique financial challenges, you can create personalised treatment plans that deliver great customer experiences and sustainable returns on collections investments.

 

To register for the live webinar please click below.

 

 

The webinar will be hosted by Credit Strategy’s Consulting Editor Marcel Le Gouais. Mark Pearce, Strategic Business Development Director, and David Bernard, Managing Director - UK&I Decisioning Software at Experian, will also be in attendance to provide their insight and expertise.

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