What role for humans in the future of collections?

This was one result from a survey carried out by IPSOS MORI in partnership with Credit Strategy, in which firms revealed their insight and forecasts on business activity. 

The Captains of Industry Survey helped to coax out candid views on what roles they think AI will replace.

Taking this topic further, to focus on the role of AI in collections, we are working with Intelligent Environments to host The Digital Banking Club (DBC) for Collections Live Debate in London on April 25 2018.

The debate, What role for humans in the future of collections?, will discuss how businesses need to prepare for an AI-driven world and not get left behind.

Key discussion areas will include:

• Can AI deliver a better collections performance?
• Can a chatbot or virtual assistant really offer a better customer experience?
• Can this technology identify and support vulnerable customers?
• What does the long-term future hold for agents?

The debate will be chaired by Fred Crawley, consulting editor at Credit Strategy and chair of the DBC for Collections. 

Joining Crawley are Martha Bennett, principal analyst at Forrester Research, Stuart Sykes, group customer operations director at MyJar, Terry Cordeiro, head of product management at Lloyds Banking Group, and Simon Cadbury, director of strategy, marketing and innovation at Intelligent Environments. 

For more info and registration, call Dil Bansal on 020 7940 4848 or email us at enquiries@creditstrategy.co.uk with the subject line ’DBC registration enquiry’.