FAQ
AWARDS
CAN I ACCESS TO THE AGENDA?
To access the agenda, check the event website > agenda tab. Please be aware that the agenda is ever changing with alterations or additions and in order to have the most current version prior to departure our agenda can be found on the relevant conference site. Here you are also able to download the agenda in a printable format by clicking the green printer icon in the top right hand corner of the screen next to the username/sign out section.
WHAT IS THE SCHEDULE FOR THE DAY OF THE EVENT?
Please refer to the website event > agenda tab for the schedule of the event
WHEN DOES THE EVENT TAKE PLACE?
The event date information is on the event website > event tab.
WHAT IS THE DRESS CODE?
The dress code is strictly black tie.
ARE ENTRY FORMS AND THE INFORMATION PROVIDED KEPT CONFIDENTIAL?
All materials will remain confidential to the judges who are all under NDA. Winning case studies may be used in post-event materials to promote best practice but permission will be sought from entrants before publishing.
CAN WE GET FEEDBACK IF WE ARE UNSUCCESSFUL?
The judges’ decisions are final and no correspondence will be entered into after the judging. Due to the number of entries and the confidential process we are unfortunately unable to give feedback on to why an entry has not been included on the shortlist or didn’t win.
WHAT SUPPORTING MATERIAL CAN I SUBMIT?
For every category you can supply up to two A4 pages of supporting documentation. Please ensure you keep to these guidelines as anything else will be disregarded by the judges. Judges particularly like to see third party validation of any claims made within the entry.
CAN I REGISTER DIETARY REQUIREMENTS?
Dietary requirements can be added when registering attendees
IS THERE DISABLED ACCESS?
Please contact our events team on 020 7940 4845 for further information.
WHAT ACCOMMODATION IS AVAILABLE?
To organise accommodation at, or near, the venue please contact our events team on 020 7940 4845
WILL FOOD BE PROVIDED?
Food and light refreshments throughout the day including tea and coffee will be provided, as well as a light lunch.Food and light refreshments throughout the day including tea and coffee will be provided, as well as a light lunch.
WHAT IS YOUR POLICY REGARDING PHOTOGRAPHY?
Photographs and/or footage will be taken throughout the event. These may be used by Credit Strategy for marketing and publicity in our publications, on our website and in social media or in any third party publication. Please contact our events team if you have any concerns or if you wish to be exempted from this activity.
WILL THE PRESENTATIONS BE AVAILABLE TO VIEW AFTER THE SHOW?
Only people who fill in the delagate survey post event are available to view the presentations after the show.
DO I QUALIFY FOR A MEMBER DISCOUNT AND HOW DOES THIS WORK?
If your organisation is a member of the National Housing Federation, you are entitled to discounted rates for conferences and publications.
If the discount is not showing at the checkout screen, please call our sales team at 020 7940 4835.
HOW DO I CANCEL, GET A REFUND OR MAKE AMENDMENTS TO MY BOOKING?
Check the details contained in the order form part of the event brochure or call our sales team at 020 7940 4835.
HOW MUCH DOES IT COST TO ATTEND?
All prices information are on the event website > prices tab.
IS THERE AN ENTRY FEE?
All free tickets, early bird ticket and final tickets regarding their deadlines are in the event website > prices tab.
WHAT ARE CREDIT STRATEGY’S MEMBERSHIP OPTIONS?
Free and premium membership options allow you to receive discounted conferences passes, exclusive access to premium content on our website and a hard copy of each new magazine we print. For more information, please contact membership@creditstrategy.co.uk
WHEN CAN I PURCHASE A TICKET?
To purchase a ticket, check the event website, prices tab.
CAN I TRANSFER MY TICKET TO SOMEONE ELSE?
Please contact our sales team at 020 79840 4835.
CAN I RECEIVE A REFUND IF I CAN NO LONGER ATTEND?
A refund is applicable if you cancel within 30 days prior to the event.
CAN WE SUBMIT MULTIPLE ENTRIES?
Multiple entries may be submitted. You may enter as many different categories as you are eligible for and there is no limit on the number of entries you may submit per category.
HOW DO I ENTER?
Entries must be submitted online. Full details of how to submit your entry can be found on the enter page.
HOW LONG DOES IT TAKE TO COMPLETE AN ENTRY FORM?
Please allow sufficient time to complete your entry before the closing date. It should not take longer than a couple of hours to complete the form, however we would recommend that to ensure your entry is as strong as possible, the more time spent on preparation the better. You can save your entry and come back and update it online, so you do not need to submit it until you are happy with it. This year you can also email the entry to yourself or colleagues that may wish to add to the entry.
HOW TO ASSIGN CONTACTS AND WHEN?
Login via the Credit Strategy website by your username and password. Please assign your contacts at least one month prior to the event.
I CAN’T TELL IF MY ONLINE BOOKING HAS GONE THROUGH
If you have received an email confirming your event booking, the place is confirmed. If at any point you are unsure, please call our event team at 020 7940 4845 and we will double check.
I WORK FOR A CHARITY/ NON-PROFIT ORGANISATION, CAN I RECEIVE A DISCOUNT ON MY TICKET?
To register as a charity or non-profit organisation, please contact our sales team at 020 79840 4835.
WHAT ARE CREDIT STRATEGY’S MEMBERSHIP OPTIONS?
You can register for free here or take advantage of our Premium Membership to receive discounted conferences passes, exclusive access to premium content on our website and a hard copy of each new magazine we print. If you have any questions please feel free to contact membership@creditstrategy.co.uk
WHAT WILL YOU SEND ME ONCE I HAVE REGISTERED?
You will receive an e-ticket via email. Your badge will be printed onsite, please ensure you bring your e-ticket for entry.
WHEN DO I RECEIVE A JOINING PACK AND E-TICKET?
All joining packs and e-tickets will be sent 2 weeks, 1 week and 24 hours prior to the event.
HOW CAN I BECOME A JUDGE AT AN EVENT?
Judges are selected on an invite only basis, for more infornmation please call our editorial and conference team at 020 7940 4835
CAN I INSERT PUBLICITY MATERIAL IN CONFERENCE PACKS?
Insert publicity material in conference packs are options. Check the event website, sponsor tab or call our sales team at 020 7940 4835
WHERE CAN I GET A LIST OF EXHIBITING COMPANIES?
A full list of the sponsors and exhibitors is available on this event website.
HOW CAN I BECOME A SPONSOR AT AN EVENT?
Find out about sponsors opportunities by checking the event website, sponsor tab or contacting our sales team at 020 79840 4835
WHERE WILL THE EVENT TAKE PLACE?
Venue and event place information are in the event website, venue tab
ARE THERE WINNERS PACKAGES AVAILABLE?
Winners packages available are in the event website, winners tab
CONFERENCE
CAN I ACCESS TO THE AGENDA?
To access the agenda, check the event website, agenda tab. Please be aware that the agenda is ever changing with alterations or additions and in order to have the most current version prior to departure our agenda can be found on the relevant conference site.
WHAT IS THE SCHEDULE FOR THE DAY OF THE EVENT?
Please refer to the website event, agenda tab for the schedule of the event
WHEN DOES THE EVENT TAKE PLACE?
The event date information are on the event website, event tab
WHERE CAN I GET THE CONFERENCE PROGRAM INFORMATION?
The show has several conference streams on both days. The 2018 conference programme is available on the event website, agenda tab
CAN I GET DETAIL FROM THE ATTENDEE LISTS?
Due to company policy Credit Strategy are not able to distribute attendee lists.
CAN I GET DETAIL FROM THE ATTENDEE LISTS?
Due to company policy Credit Strategy are not able to distribute attendee lists.
WHAT IS THE DRESS CODE?
The dress code for most conference events is business casual.
CAN I REGISTER DIETARY REQUIREMENTS?
Dietary requirements can be added when registering attendees
IS THERE WIRELESS INTERNET AVAILABLE?
Yes. Free Wi-Fi is available during the event.
WHAT ACCOMMODATION IS AVAILABLE?
To organise accommodation at the venue please contact our events team on 020 7940 4845
WILL FOOD BE PROVIDED?
Food and light refreshments throughout the day including tea and coffee will be provided, as well as a light lunch.
WHAT IS YOUR POLICY REGARDING PHOTOGRAPHY?
Photographs and/or footage will be taken throughout the event. These may be used by Credit Strategy for marketing and publicity in our publications, on our website and in social media or in any third party publication. Please contact the event organizer if you have any concerns or if you wish to be exempted from this activity.
WILL THE PRESENTATIONS BE AVAILABLE TO VIEW AFTER THE SHOW?
Only people who fill in the delagate survey post event are available to view the presentations after the show.
DO I QUALIFY FOR A MEMBER DISCOUNT AND HOW DOES THIS WORK?
If your organization is a member of the National Housing Federation, you are entitled to discounted rates for conferences and publications. If the discount is not showing at the checkout screen, please call our sales team at 020 7940 4835.
HOW DO I CANCEL, GET A REFUND OR MAKE AMENDMENTS TO MY BOOKING?
Check the details contained in the order form part of the event brochure or call our sales team at 020 7940 4835.
HOW MUCH DOES IT COST TO ATTEND?
All prices informations are in the event website, prices tab
IS THERE AN ENTRY FEE?
All free tickets, early bird ticket and final tickets regarding their deadlines are in the event website, prices tab
WHAT ARE CREDIT STRATEGY’S MEMBERSHIP OPTIONS?
Free and premium membership options allow you to receive discounted conferences passes, exclusive access to premium content on our website and a hard copy of each new magazine we print. For more information, please contact membership@creditstrategy.co.uk
CAN I TRANSFER MY TICKET TO SOMEONE ELSE?
Please contact our sales team at 020 79840 4835.
CAN NO LONGER ATTEND THE EVENT, CAN I RECEIVE A REFUND?
A refund is applicable if you cancel within 30 days prior to the event.
HOW CAN I REGISTER?
Please visit the registration for the event website, event tab to register for a conference on our website.
HOW TO ASSIGN CONTACTS AND WHEN?
Login via the Credit Strategy website by your username and password. Please assign your contacts at least one month prior to the event.
I CAN’T TELL IF MY ONLINE BOOKING HAS GONE THROUGH
If you have received an email confirming your event booking, the place is confirmed. If at any point you are unsure, please call our event team at 020 7940 4845 and we will double check.
I WORK FOR A CHARITY/ NON-PROFIT ORGANISATION, CAN I RECEIVE A DISCOUNT ON MY TICKET?
To register as a chariity or non-profit organisation, please contact our sales team at 020 79840 4835.
WHAT ARE CREDIT STRATEGY’S MEMBERSHIP OPTIONS?
Free and premium membership options allow you to receive discounted conferences passes, exclusive access to premium content on our website and a hard copy of each new magazine we print. For more information, please contact membership@creditstrategy.co.uk
WHAT WILL YOU SEND ME ONCE I HAVE REGISTERED?
You will receive an e-ticket via email. Your badge will be printed onsite, please ensure you bring your e-ticket for entry.
WHEN DO I RECEIVE A JOINING PACK AND E-TICKET?
All joining packs and e-tickets will be sent 2 weeks, 1 week and 24 hours prior to the event.
HOW CAN I BECOME A SPEAKER AT AN EVENT?
Find out about speaking opportunities by checking the event website, speaker tab or contacting our conference production team at 020 7940 4820
WHEN WILL I RECEIVE MY SPEAKER PACK AND INFORMATION?
We send out all speaker packs and information 4 weeks prior to the event.
CAN I INSERT PUBLICITY MATERIAL IN CONFERENCE PACKS?
Insert publicity material in conference packs are options. Check the event website, sponsor tab or call our sales team at 020 7940 4835
WHERE CAN I GET A LIST OF EXHIBITING COMPANIES?
A full list of the sponsors and exhibitors is available on this event website.
HOW CAN I BECOME A SPONSOR AT AN EVENT?
Find out about sponsors opportunities by checking the event website, sponsor tab or contacting our sales team at 020 79840 4835
WHERE WILL THE EVENT TAKE PLACE?
Venue information is on the event website, venue tab.
CONTACT
General enquiries
t: 020 7940 4835 - press 0
e: enquiries@shardfinancialmedia.com
Events team
t: 020 7940 4835 - press 4
e: events@creditstrategy.co.uk
Sales team
t: 020 7940 4835 - press 2
e: sales@creditstrategy.co.uk
Editorial team
t: 020 7940 4835 - press 1
e: editorial@creditstrategy.co.uk
Marketing team
t: 020 7940 4835 - press 3
e: marketing@shardfinancialmedia.com
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