Conexus

Company Overview

Formed in 2016, Conexus Recovery & Field Services is a leading provider of debt recovery and field solutions across the UK and Ireland. We specialise in getting the right outcomes for both our clients and their customers by combining cutting-edge technology with a customer-centric approach. With headquarters and a contact center in Northern Ireland and a field operations hub in Bolton, our team provides nationwide coverage – conducting over 4,500 doorstep visits per week to reconnect with customers and resolve accounts. Each visit is supported by state-of-the-art handheld technology (including GPS tagging and Doorstep Voice Recording) to document every interaction and ensure full transparency and compliance.

Conexus prides itself on acting as an extension of our clients’ business, tailoring strategies to match each client’s needs. Our experienced staff have worked across both regulated and non-regulated sectors, serving a wide range of industries – from energy utilities and financial institutions to retailers, solicitors, and debt purchasers. By treating customers fairly at every stage and operating with professionalism, we help protect our clients’ reputations while achieving optimal recovery results.

Debt Recovery & Field Services:

Conexus offers end-to-end debt collection services, handling accounts at any stage from:

Early Collection

Customer services

Live and final debt

Occupier

Deceased

Post write-off

We combine efficient contact-center collections with skilled field visits to re-engage customers on behalf of our clients, our field agents carry out everything from routine meter reading/checks and property occupancy visits to pre-disconnection (PDV) visits and doorstep “reconnection” calls, warrant services, ensuring no account falls through the cracks. All interactions are recorded and compliant, giving clients peace of mind that their customers are treated with respect and care.

Bereavement Services

We provide a dedicated bereavement support service to manage the accounts of customers who have passed away. Our compassionate bereavement team handles enquiries with sensitivity, guiding next-of-kin through the process of settling outstanding matters with care and respect. Conexus is recognised as one of the leading suppliers of deceased account management, with highly trained professionals who specialise in handling these cases on behalf of clients. This means our clients can trust us to resolve delicate situations smoothly while supporting families during difficult times.

Utility Metering Services (CMS)

Through our subsidiary Complete Metering Services (CMS), now part of the Conexus group, we deliver comprehensive metering solutions for utility providers. CMS offers extensive dual-fuel smart metering services – including new smart meter installations, ongoing maintenance, and meter removals or exchanges – across the UK, working with many of the country’s leading energy suppliers. This capability allows Conexus to support utility clients from the initial field visit right through to warrant execution and meter replacement using our own certified engineers. In short, we provide an end-to-end, one-stop service for utilities, handling everything from arrears visits and revenue protection, to the technical installation of metering equipment, all under one roof.

Conexus, clients gain a bespoke, fully compliant debt recovery partner equipped to handle every aspect of the credit cycle – from first contact and field engagement to sensitive bereavement cases and final meter disconnections – all with a focus on professionalism, fairness, and results.