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Credit Summit 2021
14.06.2021 - 16.06.21 | DIGITAL BROADCAST

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2021 Agenda

The full agenda for Credit Summit is now available. Click on the link below to discover all the sessions and speakers.




Once again, the Credit Summit Team is building an agenda that will reflect the sets of challenges faced by the industry. Selecting speakers for their wealth of expertise, you and your teams will be empowered with practical takeaways, critical industry knowledge and real-life tools to be applied directly in your field of work.


Credit Summit is truly a three day industry gathering, helping you keeping abreast of challenges, identifying opportunities, and defining strategies and priorities for the months ahead. To make the most of this one-day industry gathering, we recommend participants to treat it like an in-person by:



Agenda at a glance:


Credit Risk

Welcome address

Welcome address

Welcome address

FCA Keynote

Keynote: TBA shortly

Keynote: Economic update

Collections strategy & customer support

OFGEM Update

Open banking and affordability: Outcomes for customer acquisition and forbearance

Rising credit risk: Brexit impact and the end of government support measures

Working together to tackle vulnerability

Utilising open banking to recognise vulnerability

Access to credit and the customer journey in 2021

OFWAT Update

Encouraging the next generation in credit

Rise of the Machines – The future of Credit Scoring is here

Customer support and communication

Open banking implementation: Best practice case study

Breathing space guidance

OFCOM Update

Organisational culture: Covid-19 impact

Future of working practices and employee support

Impact of Covid-19 on collections strategy

Public perception of open banking and catalysts for acceleration

Closing remarks

Closing remarks

Closing remarks




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