FAQs
Find answers to common questions about the Credit Awards. From booking details to event logistics, our FAQ section covers everything you need to know for a seamless and memorable experience.
Credit Awards
I am attending the Credit Awards, is this at Credit Week?
The Credit Awards will be taking place at Credit Week on Wednesday 24 June 2026 at the Celtic Manor.
Does my Credit Awards ticket give me access to Credit Week?
No, you will need to purchase separate tickets here.
Alternatively, please contact our Commercial Team.
Do I need to provide full info for my guests?
Yes. This is to tailor the event to your guest’s needs.
This includes accommodating, dietary/accessibility requirements, sharing personalised e-ticket emails and texting the table number to your guests ahead of the event.
How do I provide my guests' info?
After booking your tickets or tables, you will receive an email asking you to assign your passes through our registration system, Swoogo.
Trouble shooting? Read our How To Guide.
Individual links for group registrations as seen in the how to guide.
Will I receive an e-ticket?
E-ticket emails will be sent out 2 weeks prior, 1 week and on the day of the event.
There will also be a Credit Awards registration desk located in the Networking Zone for you to collect your wristband for fast-track entry to the awards.
What’s the dress code?
Strictly Black Tie.
Entry process
How do I submit an entry?
To submit an entry, please log in to your existing Credit Strategy account, or create a new one if you don't have one yet.
Once logged in, choose a category, fill out all the required information in the entry form*, then submit your entry. After submission, you'll be directed to complete the payment. Once your payment is processed, your entry will be finalised and officially submitted.
*For all categories, you are required to provide three key highlights (each up to 50 words), and a main entry (up to 500 words). Additionally, you have the option to submit up to two A4 pages of supporting evidence, such as testimonials, case studies, statistics etc. While this supplementary material is not mandatory, it is strongly recommended.
What is the entry deadline?
You have until 23:59 on 6 March 2026 to submit your entry.
What if I missed the entry deadline?
Please contact the Awards team at awards@shardfinancialmedia.com.
They will be able to support with further information or give other awards suggestions from Credit Strategy’s awards portfolio.
Is there a fee to submit an entry?
Yes, there is an admin fee for each entry submitted:
Early Entry Fee: £221 + VAT – this will be applied to all entries submitted until the early entry deadline of 9 January 2026
Standard Entry Fee: £332 + VAT - this will be applied to all entries submitted after the early entry deadline, and until the final deadline of 6 March 2026.
Credit 500 and Premium Members enjoy a 50% discount on all entry fees, while Partnership 100 and Affiliate Premium members enjoy a 20% discount, provided they submit the entry themselves.
Can I submit more than one entry?
Yes, you can submit multiple entries as long as you're eligible for the categories. You can also submit multiple entries in the same category if they involve different teams, products, or projects.
Can I edit my entry after submission?
Yes, you can edit your entry until the final deadline of 6 March 2026.
However, if you submit your entry before the early bird deadline and then make significant edits before the final deadline, you will be invoiced for the difference in the entry fee based on the changes made.
How can I ensure my entry stands out?
To ensure your entry stands out, focus on clearly showcasing the impact and value of your work. Highlight specific achievements, measurable results, and how your efforts align with the award category criteria. Use clear, concise language, and back up your claims with evidence, such as data, testimonials, or case studies. Additionally, ensure your entry is well-structured and free of typos.
Click here to download the Awards pack which contains more tips for successful award entry writing.
What should I do if I encounter technical issues with the submission form?
Please contact the Awards team with details of the error you're encountering and specify the category and awards programme. Including screenshots of the issue (if possible) can help speed up the resolution.
Shortlisting & judging process
Who are the judges, and how are they selected?
The judges are senior industry professionals who are part of the influential Credit 500 Club, as well as those with a Credit Strategy Premium Membership package.
You can view the full judging panel on our website under the designated section. Being selected as a judge is considered a prestigious benefit and recognition of expertise in the industry.
How is the judging process conducted?
The judging process takes place in two stages:
Stage One – Online Review:
Judges are each assigned specific categories to assess. Over a four-week period, they review the entries, score them out of 100 against the set criteria, and provide written comments to explain their decisions.
Stage Two – Judging Day:
Judges come together in person for a full day of deliberation. During this session, they discuss the shortlisted entries in detail and collectively determine the winners in each category.
Credit Strategy remains impartial and does not participate in the scoring process. They also ensure no conflicts of interest when assigning categories to judges. Additionally, all judges are bound by strict non-disclosure agreements (NDAs).
When will the shortlist be announced?
The shortlist will be officially announced at the end of May 2026; however, you will be notified under embargo regarding the status of your entry at the end of March 2026.
When and where will the awards winners be announced?
All winners will be announced at the Credit Awards ceremony taking place during Credit Week (23-25 June 2026) at Celtic Manor in Newport, Wales.
Can I get feedback on my entry?
Due to the high number of entries, we do not offer feedback on entries either before or after the event. However, Credit Strategy Premium Members have the opportunity to receive feedback on entries submitted before the early entry deadline. This allows them to make edits and maximise their chances of success.
Sponsorship opportunities
Can I sponsor the Credit Awards?
Yes, the Credit Awards is the biggest recognition event in the industry and as such, is attended by hundreds of decision makers from creditors and lenders as well as debt purchaser, DCAs, BPOs and other suppliers to the industry.
We have a full suite of engagement opportunities – please email Sales@shardfinancialmedia.com with your enquiries
Plan my visit
When and where is Credit Awards?
The Credit Awards takes place on Wednesday 24 June at the Celtic Manor.
Address: Celtic Manor, Coldra Wood, The Usk Valley, Chepstow Rd, Newport NP18 1HQ
For those using GPS the Resort’s position is 336549 and 191340. Our GPS post code is NP18 2YA
Our Sat Nav post code is NP18 1HQ.
What3Words ///total.sage.gold
Where is the closest train station?
The Celtic Manor Resort is ideally situated and just a short ride from Newport train station. Great Western Railway operate fast and frequent services into Newport station from London Paddington, Reading, Swindon, Bristol & Avon, Portsmouth Harbour, Southampton, Weymouth and South West Wales.
Connecting services also operate from the Cotswolds, Thames Valley, Somerset, Devon, Cornwall and the South West.
Where is the closest airport?
Cardiff Airport is the gateway to Wales, with over 50 direct destinations and more than 900 available with connections via hubs in Amsterdam, Barcelona, Dublin, Dusseldorf, Milan, Munich and Paris.
The Airport is located just 13 miles from J33 of the M4, just half an hour from Cardiff city centre, with good public transport links, taxi and hire car facilities. For more information on flights to and from Cardiff visit www.cardiff-airport.com
There is a dedicated helipad at the Resort. Arrivals and departures must be arranged via the resort Concierge on +44 (0) 1633 410 295. This service is complimentary for hotel residents and £150.00 per landing for non-hotel residents.
Can I book accommodation?
Credit Strategy will secure preferential rates with the Celtic Manor Resort and their nearby partner hotels. Watch this space for more information.
Hotel options:
Celtic Manor Resort: main residential hotel
Manor House: 5 min walk
Coldra Court: 5 min drive
Ty Newport: 5 min drive
Ty Magor: 9 min drive
Private Lodges: please email events@shardfinancialmedia.com for more information.
Accommodation is based on a first come, first serve basis so ensure you book early to avoid disappointment!
Can I park my car?
Absolutely! The Celtic Manor Resort has extensive parking facilities available to guests and visitors. There are around 1500 car parking spaces across the Resort.
Taxi availability
Uber is readily available.
Alternatively the venue can assist through their local taxi connections.
Accessibility and special requirements
Dietary Requirements
At Credit Awards, want to ensure that we are catering to you as best as possible.
Please ensure that you add in your dietary booking requirements at the time of your booking registration. You will see a designated field for this when registering your pass. If you did not book your own pass, please contact the Events Team with your dietary requirements, and we will add this in for you.
Note: Deadline for all dietary information is 16:00, Friday 05 June to ensure we can cater for any, and all severe dietary information. Anything received thereafter will be dealt with on a case-by-case basis, if possible, with the venue.
Support Onsite
If you have specific needs or access requirements that we can assist with, you can update your preferences directly on your booking online or please email our Events Team and let us know, we’d be very happy to help.
Accessibility
Celtic Manor is committed to ensuring that our event is accessible to everyone.
There will be signage across the venue for accessible lifts, routes, and toilets.
All our content stages have live transcript and ramp access.
We offer reserved seating at our main stages and line skip for anyone with reduced mobility.
Mobility Assistance
If you have any special requirements regarding accessible transportation to and from our events let us know.
Contact our Events Team.
Bringing someone to support you at the event
If you’d like to bring someone to help you get around the show, please reach out to us for further information.
Please find more info regarding our Code of Conduct and Equality Act.
Contact Us
Event Operations Team
Events@shardfinancialmedia.com
Commercial Team
Sales@shardfinancialmedia.com
Concierge
Concierge@creditweek.co.uk
Awards Team
Awards@shardfinancialmedia.com
Membership Team
Membership@shardfinancialmedia.com
Accounts Team
Accounts@shardfinancialmedia.com
member of
creditstrategy.co.uk – an expert network for the UK's Credit and Financial Services Industry. creditstrategy.co.uk is published by Shard Financial Media Limited, registered in England & Wales as 5481132, 1-2 Paris Garden, London, SE1 8ND. All rights reserved. Credit Strategy is committed to diversity in the workplace. @ Copyright Shard Media Group
