October 2020 | The Midland Hotel, MANCHESTER

Recognising success in the Collections and Customer Service industry

 

October 2020 | The Midland Hotel, MANCHESTER

Wed Oct 14, 2020
19:16 - 02:00
The Midland Hotel, Manchester

Collections & Customer Service Awards


Recognising success in the Collections and Customer Service industry

Add to calendar 10/14/2020 08:15 AM10/15/2019 02:00 AM LondonCollections & Customer Service Awards 2020 Visit the Collections & Customer Service Awards website The Midland Hotel, Manchester

For 2019, the Collections & Customer Service Awards (CCS) was held as part of the first Collections & Vulnerability Summit Annual Dinner featuring the Utilities & Telecoms Awards, a sold out event.

 

The annual dinner, which follows the Collections & Vulnerability Summit, marks the culmination of our unique, major gathering of credit and collections professionals, working across the financial services, energy, water, telecoms and public sectors.

 

By uniting both awards programmes, Credit Strategy has brought together the widest possible group of credit and collections professionals, across multiple sectors, to showcase those independently judged as best-in-class.

 

Now in its 14th year, the CCS Awards presents an opportunity to champion the outstanding achievements of organisations, teams and individuals working for financial services providers, or central or local government.

 

Order of ceremonies*

7.15pm - Drinks reception

7.45pm - Call to dinner

8.00pm - Welcome speeches

8.15pm - Dinner

10.15pm - Host entertainment

10.25pm - Awards ceremony

11.35pm - After-party and networking in the Trafford Suite

02.00am - Carriages

*subject to change

 

All Judges


Ian Worthington

Senior Vice President
MBNA

James Appleby

Head of Credit Operations
Vanquis Bank

Laurence Venn

Chief Executive Officer
Excel Field Services

Nick Winterbottom

Head of Customer Support
CYBG

Richard Kernick

Collections Director
PSA Finance

Russell Hamblin-Boone

Chief Executive Officer
Civea

Ben Erwin

Director of Barclays Financial Assistance
Barclays

Colleen Peel

Head of Marketing and Events
Credit Services Association

Shannon Faulkner

Change Management Consultant
Fiducia (Global Solutions)

Leighton Grew

Director, Collections, Recoveries and Restructuring
Shawbrook Bank

Marie Marsden

Head of Credit Operations
1989

2019 winners

 

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Agent of the Year

Agent of the Year

Mark Brown, Virgin Money Credit Services Team

Agent of the Year – Vulnerable Customers

Agent of the Year – Vulnerable Customers

Tom Bamber, Barclays

Best Conduct & Culture - Creditor

Best Conduct & Culture - Creditor

Virgin Money Credit Services

Best Conduct & Culture - Service Provider

Best Conduct & Culture - Service Provider

Credit Resource Solutions

Best Contact Centre Team

Best Contact Centre Team

Slater and Gordon Group

Best Customer Service Provider

Best Customer Service Provider

MotoNovo Finance

Best Legal Services Provider

Best Legal Services Provider

Mortimer Clarke Solicitors part of Cabot Credit Management Group

Best Public Sector Collections Team

Best Public Sector Collections Team

Indesser and The Cabinet Office


Best Technology Provider – Collections

Link Financial Outsourcing in partnership with Esendex

Best Technology Provider - Credit Risk and Fraud Prevention

Best Technology Provider - Credit Risk and Fraud Prevention

Credit Kudos

Best Use of Technology

Best Use of Technology

Lowell

Best Vulnerable Customer Support – Initiative sponsored by Phillips & Cohen Associates (UK)

Best Vulnerable Customer Support – Initiative

sponsored by Phillips & Cohen Associates (UK)

Money Advice Trust and UK Finance

Best Vulnerable Customer Support – Strategy - sponsored by Phillips & Cohen Associates (UK)

Best Vulnerable Customer Support – Strategy

sponsored by Phillips & Cohen Associates (UK)

Cabot Credit Management

Highly commended: PRA Group - Customer Support Team

Best Vulnerable Customer Support Team

Best Vulnerable Customer Support Team

eXcel Field Services Team


Charitable Initiative of the Year

Financial Wellness Group

Highly commended: Hoist Finance

Debt Advice Provider of the Year sponsored by TDX Group

Debt Advice Provider of the Year

sponsored by TDX Group

PayPlan

Debt Purchaser of the Year 1

Debt Purchaser of the Year

Cabot Credit Management


Debt Purchaser of the Year

Lowell

Excellence in Training Award

Excellence in Training Award

Credit Services Association (CSA)

Responsible Debt Seller of the Year

Responsible Debt Seller of the Year

Barclays

Vulnerability Champion

Vulnerability Champion

Katherine O’Sullivan, Santander Consumer Finance

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Sponsors


 

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We are committed to working in partnership with our sponsors to ensure sponsors achieve their aims. Please complete the short request form detailing your requirements and a member of the team will be in touch within 24 hours with a targeted proposal.

 

Become a sponsor

 

For further information, please contact our sales team by email or call us at 020 7940 4840

 


Sponsors
Supporters

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The CDSP Conference is one of the biggest events in the collections calendar.


 

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Held on the day of the CCS Awards, the Collections, Debt Sale & Purchase (CDSP) Conference is the forum for gauging excellence in collection practice and deleveraging opportunities.

 

The conference is attended by a range of delegates, including chief executives of debt buyers and collection agencies, partners at debt recovery law firms and those heading up the collections and recoveries divisions within lenders. Examine how creditors are preparing to deal with the rising levels of consumer credit and understand where digitisation is improving collections practice and customer service.

 

Find out more

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Prices

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Features

Sparkling drinks reception

Sumptuous three-course meal with wine followed by coffee and petit fours

Entertainment provided

After-party with dancing until 2am

A bucket of 10 premium beers

Two bottles of premium champagne

Table entertainment

 

Prices

 


Platinum

Gold Silver Bronze

 

£4,500

 

£4,000

 

£3,500

 

£3,000

 


BOOK NOW

All prices are exclusive of VAT.


Winners packages

 

License to use CCS Awards winner’s logo
CCS Awards certificate
Winners photo of you collecting the award
Judges’ comments
Full page advert in printed Credit Strategy Magazine

Double page piece of collaborative content detailing what set your company apart from other finalists

 

Price if you book a full table

Price without a table booking

 


Premium plus

 

Premium

 

Standard

 

 

 

£3,495

 

£995

 

FREE

£4,495 £1,995 £995

 

Want to know more about the winner’s packages? Send us an email or call us on 020 7940 4835

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Over
50 shortlisted entries

from over 30 companies

across 13 categories

Over

50
shortlisted entries


from over

30
companies

across

13
categories

Celebrate
Show your team your appreciation for their hard work
Network
Build relations with award-winning companies leading the industry
Encourage
Support the industry’s growth and advancement by celebrating its achievements

Celebrate
Show your team your appreciation for their hard work

Network
Build relations with award-winning companies leading the industry

Encourage
Support the industry’s growth and advancement by celebrating its achievements
Collections and Customer Service awards attendees

Attending this year

2018 judges

Laurence Venn

Laurence Venn

Nick Winterbottom

Nick Winterbottom

Claire Moore

Claire Moore

Russell Hamblin-Boone

Russell Hamblin-Boone

Chris Cousins

Chris Cousins

Generate brand awareness
Bring your brand to the vanguard

Business growth
Create business opportunities or grow existing relationships

Be a supporter
Be seen to celebrate and support the industry's achievements and growth


 

Generate brand awareness
Bring your brand to the vanguard
Business growth
Create business opportunities or grow existing relationships
Be a supporter
Be seen to celebrate and support the industry's achievements and growth

 

Sponsors

Christians Against Poverty
Phillips & Cohen Associates (UK)
TDX Group

Supporters

CCTA
CFA
CSA
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