Wed Nov 21, 2018
18:30 - 01:00
The Midland Hotel, Manchester

Collections and Customer Service Awards 2018

Recognising success in the Collections and Customer Service industry

The Collections & Customer Service Awards return for its 12th year to recognise the outstanding achievements of those within collections and customer service and entries are now open.

 

 

Aiming to reflect the exceptional and critical work within the industry, the awards honour professionals with a particular focus on conduct and compliance and include categories such as Agent of the Year, Best Collections Technology and Best Customer Service Provider - view all categories here.

 

The awards are independently judged and culminate in a prestigious black tie dinner and ceremony at The Midland Hotel, providing an excellent forum for celebrating success and unparalleled networking opportunities.

 

 

Key dates:

Entries open: 6 July

Free entry deadline: 14 September

Final entry deadline: 21 September

CCS Awards ceremony: 21 November

 

View categories

All Judges


James Appleby

Head of Credit Operations
Vanquis Bank

Laurence Venn

Chief Executive Officer
Excel Collection & Enquiry Services Limited

Nick Winterbottom

Head of Collections Strategy
CYBG

Chris Cousins

Supplier Conduct and Performance Manager
RBS

Mark Gregory

Senior Supplier Manager Recoveries
Barclaycard

Richard Kernick

Head of Risk Strategy
Santander Consumer UK

Leigh Berkley

Vice-President
CSA

The Collections & Customer Service Awards provide an excellent forum for celebrating success and unparalleled networking opportunities.

 

 

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Previous attendees include:

 

 

"A fantastic event"

Paralegal
Keith Jones Partnership

 

"The only awards for our industry"

Head of Marketing
Hito

 

"Great networking opportunity and really good fun"

Assistant Manager, PI Client Services
BDO LLP
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Categories 2018

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It’s time to submit your entries

 

 

Entries usually cost £200 but are free of charge until 14 September. The final entry deadline is 21 September.

 

VIEW CRITERIA AND ENTER


Agent of the Year


Best Asset Sale Due Diligence Provider


Best Call Centre Technology Provider


Best Collections Technology


Best Conduct & Compliance Culture


Best Contact Centre Team


Best Customer Service Provider


Best Debt Advice Provider


Best Debt Seller


Best Digital Collections Strategy


Best Judicial Services Provider


Best Legal Services / Judicial Provider


Best Public Sector Collections Team - Local Government


Best Public Sector Collections Team – National Government


Best Training Provider


Charitable Initiative of the Year


Debt Purchaser of the Year


International NPL Expertise – Advisory


International NPL Expertise – Servicing


Transformation Programme of the Year


Vulnerable Customer Support Initiative (creditor)


Vulnerable Customer Support Initiative (non-creditor)

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Credit Strategy would like to congratulate all of 2017 Collections & Customer Service Awards winners.

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Winners CCS 2017 - 1 Best Collections Technology

Interact Collect - Intelligent Environments

Best Collections Technology

 Winners CCS 2017 - 2 Charitable Initiative of the Year

North Warwickshire Borough Council

Charitable Initiative of the Year

Winners CCS 2017 - 3 Best Public Sector Collections Team - Local

North Warwickshire Borough Council

Best Public Sector Collections Team - Local

 

Winners CCS 2017 - 4 Best Public Sector Collections Team - National

HM Revenue & Customs, Field Force

Best Public Sector Collections Team - National

Winners CCS 2017 - 5 Debt Purchaser of the Year

Arrow Global

Debt Purchaser of the Year

Winners CCS 2017 - 6 Agent of the Year

Dominic Jones, Phillips and Cohen

Agent of the Year

Winners CCS 2017 - 7 Best Judicial & Legal Services Provider

Ascent Legal - Ascent Performance Group

Best Judicial & Legal Services Provider

Winners CCS 2017 - 8 Best Conduct & Compliance Culture

1st Credit

Best Conduct & Compliance Culture
Sponsored by Lowell

Winners CCS 2017 - 9 Best Contact Centre Team

MYJAR

Best Contact Centre Team

 

Winners CCS 2017 - 10 Best Customer Service Provider

1st Credit

Best Customer Service Provider
Sponsored by Intelligent Environments

Winners CCS 2017 - 11 Best Training Provider

Money Advice Trust

Best Training Provider

 

Winners CCS 2017 - 12 Transformation Programme of the Year

YBS Group - Collections and Recoveries

Transformation Programme of the Year

Winners CCS 2017 - 13 Vulnerable Customer Support Initiative - Non-creditor

Arrow Global

Vulnerable Customer Support Initiative
- Non-creditor

Winners CCS 2017 - 14 Vulnerable Customer Support Initiative - Creditor

British Gas - Consumer Vulnerability Team
Vulnerable Customer Support Initiative
- Creditor

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Frequently Asked Questions

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HOW MUCH DOES IT COST TO ATTEND?

 

Platinum zone: £4,500 + VAT

Gold zone: £4,000 + VAT

Silver zone: £3,500 + VAT

Bronze zone: £3,000 + VAT

 

 

Winners packages:

Premium plus

package

Premiuim

package

Standard

package

License to use CCS Awards winner’s logo

 

CCS Awards certificate

 

Winners photo of you collecting the award

 

Judges’ comments

 

Full page advert in printed Credit Strategy Magazine

-

 

Double page piece of collaborative content detailing what set your company apart from other finalists

- -

 

Price with a table booking

£5,500 £1,995 FREE

 

Price without a table booking £6,495 £2,990 £995

 

All prices are exclusive of VAT.

 

Want to know more about the winner’s packages? Simply give us a call.

 

020 7940 4835


 

WHAT IS INCLUDED IN THE PRICE?

 

Each person receives:

  • A welcome drink
  • Three course meal followed by coffee and petit fours
  • Half a bottle of wine and water

Platinum zone tables include:

 

All of the above, plus:

  • A bucket of 10 premium beers
  • Two bottles of premium champagne
  • Table entertainment

 

WHAT IS THE DRESS CODE?

 

The dress code is strictly black tie

 


WHERE WILL THE EVENT TAKE PLACE?

 

The Midland Hotel

16 Peter Street

Manchester

M60 2DS

 


MY QUESTION ISN’T COVERED ABOVE, WHO DO I CONTACT?

 

General enquiries
t: 020 7940 4835 - press 0
e: enquiries@creditstrategy.co.uk

 

Events team
t: 020 7940 4835 - press 4
e: events@creditstrategy.co.uk

 

Sales team

t: 020 7940 4835 - press 2
e: sales@creditstrategy.co.uk

 

Editorial team

t: 020 7940 4835 - press 1
e: editorial@creditstrategy.co.uk

 

Marketing team
t: 020 7940 4835 - press 3
e: marketing@creditstrategy.co.uk

 

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Returning for its 18th year, the CDSP Conference is one of the biggest events in the collections calendar.

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Held on the day of the CCS Awards, the Collections, Debt Sale & Purchase (CDSP) Conference is the forum for gauging excellence in collection practice and deleveraging opportunities.

 

The conference is attended by a range of delegates, including chief executives of debt buyers and collection agencies, partners at debt recovery law firms and those heading up the collections and recoveries divisions within lenders.

 

Examine how creditors are preparing to deal with the rising levels of consumer credit and understand where digitisation is improving collections practice and customer service.

 

The CDSP full agenda has been revealed, view agenda here.

 

For more information call 020 7940 4835 or email enquiries@creditstrategy.co.uk.

 

Find out more

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Reasons to enter


• Free marketing - Being shortlisted increases brand awareness and promotes your business via Credit Strategy’s extensive market reach


Talent - Retain or attract staff by showing you are committed to excellence

• Benchmark - Writing an entry is a great way to review your work and improve

2017 attendees

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Collections & Customer Service events news

Entries are open


• Independently judged by industry experts

• 23 winners to be revealed on the night

• An extraordinary third party endorsement

2018 judges

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Reasons to sponsor

Generate brand awareness - Bring your brand to the vanguard

Business growth - Create business opportunities or grow existing relationships


Be a supporter -Be seen to celebrate and support the industry's achievements and growth

2018 sponsors

Lantern
Intrum
Credit Strategy
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