2023 Winners
Agent of the Year (joint)
Taiba Gulzar, Sigma Connected
Best Conduct & Culture (joint) sponsored by Lantern
United Utilities Water
Best Customer Contact Technology Provider (CCS)
Paylink Solutions
Best Legal Services Provider (CCS)
Equivo
Best Technology Provider (CCS)
Webio - winner
Paylink Solutions and Virgin Money – highly commended
Best Technology Provider (U&T)
Aryza & OVO Energy
Best Use of Technology (U&T)
Experian, Aryza, and OVO Energy - winner
Anglian Water and Webio – highly commended
Best Vulnerable Customer Support Initiative (CCS)
ReachOut by Sigma Connected and Nationwide Building Society
Best Vulnerable Customer Support Initiative (U&T) sponsored by Just
ReachOut by Sigma Connected and Anglian Water - winner
Thames Water's Essential Sharing Network – highly commended
Best Vulnerable Customer Support Team (U&T)
United Utilities Water
Debt Advice Provider of the Year (CCS) sponsored by Lantern
PayPlan
Debt Advice Provider of the Year (CCS) sponsored by Lantern
PayPlan
Debt Purchaser of the Year (CCS)
Lowell Financial
Energy Team of the Year (U&T)
British Gas
Excellence in Training (CCS)
Money Advice Trust
Responsible Debt Seller of the Year (CCS)
Barclays
Special Award for CSR & Charitable Initiatives (joint)
Power NI
The CCS Company Award for Sustainability (CCS)
Lowell Financial
Transformation Programme of the Year (U&T) sponsored by Just
EXL
Vulnerability Champion (joint judges’ award)
Maxine Pritchard, HSBC UK
Water Team of the Year (U&T)
United Utilities Water
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