2025 Shortlist

Best Company to Work For

1st Locate
Capital On Tap

Best Conduct & Culture

E.ON Next
Leeds Building Society - Mortgage Services
Novuna Consumer Finance - Customer Experience Team

Best Contact Centre Team

Atom Bank - Financial Care Team
Dukes Bailiffs - Contact Centre Team
Novuna Consumer Finance - Customer Experience Team
Santander - Financial Support Customer Contact

Best Legal Services Provider

Mortimer Clarke Solicitors, part of the Cabot Credit Management Group
Solaris Law

Best Outsourcing & Partnership Initiative of the Year 

Best Public Sector Collections Team

Best Technology Provider

C&R Software
DebtStream

Best Use of Technology

DCBL
C&R Software and Nedbank
Debt Free Advice
E.on Next & IDenteq
Equivo
Lantern Group & DebtStream
Phillips & Cohen Associates and Elephants Don't Forget

Best Vulnerable Customer Support Initiative - Creditor

Affinity Water
Aldermore Group
Octopus Energy

Best Vulnerable Customer Support Initiative - Not-for-profit

Money Advice Trust
Money Wellness
Utilita Giving

Best Vulnerable Customer Support Initiative - Partnership

HSBC & Cowry Consulting
OVO & StepChange Debt Charity
The Digital DRA & Superfi

Best Vulnerable Customer Support Initiative - Service provider

DCBL
Equivo
Experian 
Togglit, powered by QUALCO
United Kash 
Verify - a Perch Group company

Best Vulnerable Customer Support Team

E.ON Next 
Equivo
Gain Credit & Equiniti
HSBC - Vulnerable Customer Oversight Team
Novuna Consumer Finance - Specialist Support Team
Octopus Energy
Santander - Financial Support Customer Care
United Utilities Water 

Debt Advice Provider of the Year

Money Advice Trust
Money Wellness
PayPlan
StepChange Debt Charity

Debt Purchaser of the Year

Lantern Group
Link Financial

Energy Team of the Year

Excellence in Customer Service

Excellence in Training

Responsible Debt Seller of the Year

Rising Star Award

Special Award for CSR & Charitable Initiatives

Transformation Programme of the Year

Vulnerability Champion