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COVID-19 guidelines and guest instructions

24 November 2021 | The Midland, Manchester

Featuring the CDSP Conference sponsored by and U&T Conference sponsored by
24 November 2021 | The Midland, Manchester
09:30 - 16:00
Digital Broadcast

Vulnerability is the new normal

 

The Covid-19 pandemic has put under the spotlight the industry’s capability to support a nation propelled into vulnerability. In these conditions, the ability of the credit and financial services profession to adapt at speed, while protecting customers and brand reputation, continues to be critical.

 

With a collective heritage of more than 30 years, the Collections & Vulnerability Summit will host once again the Collections, Debt Sale & Purchase Conference, sponsored by Lantern, and the Utilities & Telecoms Conference, sponsored by Just.

 

VIEW 2021 AGENDA

 


Running the summit in person means you will be able to capitalise on the power of face-to-face interactions.

 

With dedicated networking breaks and areas, as well as the possibility to schedule meetings in advance, the Summit will enable you to forge those vital professional connections.

 

You also have the chance to meet our partners at the exhibition.

 

 

 

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2020 Speakers View All


2020 Speakers


Chris Fitch

Chris Fitch

Vulnerability Lead/Research Fellow
Money Advice Trust/Bristol University (Personal Finance Research Centre)
Gareth McNab

Gareth McNab

Director of External Affairs
Christians Against Poverty
Victoria Oliver

Victoria Oliver

Director of Client Development
Just Digital Market Place
Michelle Atkinson

Michelle Atkinson

Head of Income
United Utilities Water
George Badejo-Adegbenga

George Badejo-Adegbenga

Chief Legal Counsel & Chief Risk Officer
Loans 2 Go
Laura Tough

Laura Tough

Head of member vulnerability, access and inclusion
Nationwide
Nick Georgiades

Nick Georgiades

Managing Director
JUST
Tim Hawley

Tim Hawley

head of customer vulnerability
Capital One
Mark Porter

Mark Porter

Head of Collections
MotoNovo Finance
Sharon Collard

Sharon Collard

Professor of Personal Finance
University of Bristol
Natalie Ledward

Natalie Ledward

Head of Vulnerable Customers
Monzo
JAMIE WALLER

JAMIE WALLER

Chairman
Arum Group inc. Just.
Ruby Mitchell

Ruby Mitchell

Senior Operations Manager
Octopus Energy Group
Josh Yorke

Josh Yorke

Third Parties Performance and Strategy Manager - Customer Collections
npower
Rob Mayer

Rob Mayer

Head of Credit Risk and Collections Strategy
OVO Energy
Tony Franklin

Tony Franklin

Consultant
GamblingHurts
Sandy Duckett

Sandy Duckett

Consultant
JUST
Marcel Le Gouais

Marcel Le Gouais

Managing Editor
Shard Financial Media
Frances Haque

Frances Haque

Chief Economist
Santander UK
Gary McCready

Gary McCready

Commercial Development Director
Dixons Carphone Plc
Lisa Fretwell

Lisa Fretwell

Managing Director Data Business UKI
Experian
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2021 Sponsors


CDSP headline sponsor: U&T headline sponsor:
Knowledge partners:
Sustainability partner:
Exhibitor:
Supporter:

 


By sponsoring the Collections & Vulnerability Summit you can benefit from putting your company in front of leading decision-makers and industry peers.

 

With an intensive marketing campaign, the earlier you partner with us, the more you will benefit.

 

Become a sponsor

 

 

Get your brand noticed

 

Gain significant brand exposure through our extensive marketing coverage

 

Develop business relationships

 

Make direct contact with new prospects

 

Differentiate yourself from your competitors
Create competitor differentiation with your company name head and shoulders above your competition


Meet an engaged audience

 

The best opportunity to connect with a highly engaged audience of influential purchasing decision makers within a focussed one-day event


Give attendees a ’taste’ of your business
Demonstrate services and products to potential customers across the industry

Book with confidence

 

Sponsor with confidence, Credit Strategy has 20 years’ experience running events in the industry

 

Audience

Collections & Vulnerability Summit audience seniority level


19%

Debt purchasing, servicing, collections and recoveries

 


17%

CRA / Data & Analytics


16%

Utilities & Telecoms


15%

Banks & Financial Services


11%

Technology


10%

Alternative Lending


4%

Legal, Advisory and Professional Services


4%

Charity

 


2%

Government, Regulation and Trade Associations


2%

Debt Advice

 

 

 

Become a sponsor

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AGENDA AT A GLANCE

 

Welcome from Credit Strategy


The evolution of digital transformation and self-service for vulnerable customers


Fraud detection and prevention: A collective approach


Meeting the needs of a changing workplace and workforce





Opening remarks
from the Chair and Lantern


Opening remarks
from the Chair and Just.


Evolution of collections: Driving innovation

OFCOM update



Why driving a customer centric debt collection is necessary?

 OFGEM update

 



What’s ahead for debt sale?

Utility debt: To sell or not to sell

 



Post-pandemic personal debt crisis afoot- Reality or Fiction?

Empathetic debt collections

 



Breathing space: A review and look ahead

Net zero: Delivering a just and inclusive energy transition



Data-driven path to financial wellness

Innovative payments: Customer behaviour and credit risk

 



Closing remarks

Followed by Vulnerability Awareness Gala Dinner featuring the CCS Awards and U&T Awards sponsored by Just.

Closing remarks

Followed by Vulnerability Awareness Gala Dinner featuring the CCS Awards and U&T Awards sponsored by Just.

 

 

Interested in speaking?

Please contact our Production and Broadcast Manager:

 

Kitty Wood

 

 

 

 

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Intro Text

The annual Vulnerability Awareness Gala will be back, in person, on the evening of the Collections & Vulnerability Summit. It will once again bring together the widest possible group of credit and collections professionals, across multiple sectors, to showcase those independently judged as best-in-class.

 

The gala unites both the Collections & Customer Service Awards and Utilities & Telecoms Awards, sponsored by Just - with a collective heritage of 26 years! The event recognizes success and rewards professionals for their exceptional and critical work across credit and collections, working in financial services, energy, water, telecoms, and public sectors.

 

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Prices

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As we celebrate the return to normality with the roll-out of the Covid-19 vaccine, we want to reiterate our commitment to follow government guidelines to deliver a safe, enjoyable event.


Ticket options

 

Access to the CDSP and U&T Conferences
Exclusive networking functions
Coffee and lunch breaks
Price - Early bird rate ends 1 October 2021

 


Credit Strategy Premium Members Pass

Creditor Pass

Supplier Pass

£599 excl. VAT

£799 excl. VAT

£1000 excl. VAT
LOG IN TO YOUR CS ACCOUNT BOOK NOW BOOK NOW

 

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Who attends?

This unique event unites collections and customer service professionals from a wealth of different sectors, including:


19%

Debt purchasing, servicing, collections and recoveries

 


17%

CRA / Data & Analytics


16%

Utilities & Telecoms


15%

Banks & Financial Services


11%

Technology


10%

Alternative Lending


4%

Legal, Advisory and Professional Services


4%

Charity

 


2%

Government, Regulation and Trade Associations


2%

Debt Advice

 


Book now

Why attend?

 

As vulnerability becomes the norm for millions of customers, the Summit will explore digital transformation, data and analytics, collaboration with the debt advice sector, regulators and government along with forbearance and the end of payment holidays. Collections professionals will also unravel how working practices may have changed forever.


Delegates will learn:

 

How to deploy data and analytics tools to assess fluctuating affordability

The volumes of customers, across multiple sectors, now identified as vulnerable

How to assess customers after payment holidays end

The growing role of automation and wider technology in collections and recoveries

The necessary collaboration between industry, regulators, the advice sector and government

 


Become a sponsor

Back to face to face interactions

As the success of the vaccine roll-out brings normality within touching distance, we are planning to bring the conference as an in person event.

The security of our attendees, partners and staff continues to be of the utmost importance to us. When planning for our in person event, we continue to strictly follow government guidelines to ensure quality, positive interactions in a safe environment!

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Join the Collections & Vulnerability community

Receive the latest news, interviews, reports, event updates, exclusive offers and promotions direct to your inbox
Influential audience
Gain insight from industry leaders on the current and future state of the sector


Learn
Hear high profile panel discussions and rigorous on-stage interviews covering vital topics such as vulnerability, digital collections and open banking

Network
Connect with c-suite and function heads from across the entire collections, debt sale and purchase profession

Awareness
Establish your presence in the market, or consolidate your position as a leading provider in the industry
New business
Capture the attention of influential buyers and build new prospects
Exposure
Gain high impact market exposure by being part of the extensive multi-platform marketing campaign

 

Audience feedback:

 



Brought to you by CS LIVE

After a tumultuous year, Credit Strategy is proud to add in-person gatherings to its portfolio of interactive events.

CS LIVE, which encompasses our vast array of in-person conferences and awards, will now complement the high-end, TV-quality broadcasts hosted under our CS TV brand.

Fully adhering to government guidelines, we are looking forward to welcoming people back for our conferences and awards ceremonies. You can count on the execution of stringent measures for us to deliver informative events and quality interactions in a safe and supportive way.

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