Consumer duty & inclusion:
Are products/services truly serving diverse customers
19 November | 11:20 -12:20
This discussion will be led by...
Rosie Normanton
Head of Strategic Partnership
Money and Mental Health Institute
Many creditors struggle to align Consumer Duty with genuine inclusivity. This session audits product design, communications, and affordability checks to identify gaps for women & men, minorities, and vulnerable customers.
Key Takeaways:
- Customer journey pain points (e.g., gendered affordability assumptions)
- Supporting men who are less likely to reach out for debt help
- Regulator expectations vs. reality in serving diverse groups
- Quick wins to make products & services more accessible (e.g., plain-language contracts)
- How to effectively use data/tech and AI to support affordability decisions
- Impact: How to enhance compliance and capture underserved markets
Don’t miss your chance to attend the Women & Diversity in Credit Conference. Book your ticket now and register below to secure your place at this exclusive Premium Roundtable session.
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