Join this session to discuss key themes in a private forum with 6-10 peers from across the credit industry.

Ensuring a customer gets "fair value" for the products it uses is one of the key principles of the Consumer Duty when it was introduced by the FCA in 2021. Key to this is that customers should receive a reasonable price for a product or service compared to the benefits they receive.

But, given the fact that both the cost margins for businesses have gone up and the cost of living has increased, how do businesses ensure those more subprime customers get products that offer fair value to them?

In this session, we will explore:

• How do we balance financial inclusion with fair pricing across different regulatory frameworks?
• What impact has the cost-of-living crisis had on firms' ability to demonstrate fair value to the FCA?
• How are firms balancing fair value requirements with the commercial pressure of rising operational costs?
• What specific metrics should boards focus on when assessing fair value compliance?

Join this session to discuss the key themes below in a private forum with 6-10 peers from across the credit industry:

• How do you measure the output of a diverse workforce
• How do you get the best out of a diverse workforce
• Building a business culture which allows for diverse thinking
• Getting the recruitment right