Designing products and services that meet the needs of vulnerable customers
6 June | 10:00 - 11:00 | Zoom meeting
This discussion will be led by...
Kitty Wood
Head of Community
Credit Strategy
Carolyn Delehanty
Vulnerability and Inclusive Design Consultant
Delehanty Consulting
Susan Poot
Group Chief Risk Officer
Virgin Money
NETworking from Home - Credit Strategy's new interactive series, where we bring our members together to discuss the critical topics and shape the future of finance.
The FCA’s recent Vulnerability Review sets out that firms are not sufficiently embedding customers’ needs into product and service design.
In this interactive session, we’ll explore what it means to design products and services with, not for, customers with characteristics of vulnerability. What distinguishes a truly inclusive approach from one that just ticks boxes?
We’ll explore the FCA’s insights on poor design, such as inconsistent staff responses or a lack of joined-up systems, and share examples of what’s working well in firms.
Attendees are encouraged to bring their biggest design frustrations and honest questions. You’ll leave with new ways to challenge assumptions and spark meaningful change in your own organisation.
This one-off session will not be recorded — your chance for a frank, future-focused conversation you won’t find anywhere else.
SPEAKER PANEL
Watch this space as we will soon announce all the experts that will be part of our exclusive panel!
 |
Amber-Ainsley Pritchard Group Editor Shard Financial Media Amber-Ainsley is an established B2B editor in-print, online and in-person. Experience in hedge fund, credit, restructuring and people media. She is currently overseeing the content agenda for Reward Strategy, Credit Strategy, TRI News and FSE Media. |
 |
Richard Stevens Chief Executive Officer Momenta Richard is Momenta’s CEO and was the founder of the original business in 1992 following his early career of 10 years in a number of roles within financial services organisations. He therefore has over 30 years sector experience predominantly in the regulation, risk and remediation areas and has successfully led Momenta to be a dominant service provider in that space. He is responsible for the overall business strategy, focusing now specifically on growth and diversification. In addition, he has operational oversight with key reports of the, Chief Operating Officer, Chief Finance Officer and Chief Revenue Officer. He is also responsible for all key strategic alliances and investor relations. |
 |
Simon Green Head of Unsecured Credit Risk Santander |
 |
Jason Wassell Chief Executive CCTA |
Subscribe to our newsletter
Permission Statement
member of
Get the latest industry news
Permission Statement
