Consumer Duty - new product: 6 months in 

Six-months ago, the FCA imposed an update on Consumer Duty regulations, and we want to hear from businesses:

• The changes they have made as a result 
• Difficulties faced 
• Advice received from the regulator

Chair: Jason Wassell, CEO, CCTA

Avison Warren, Head of Operations - Mortgages, United Trust Bank

Peter Dockar, Chief Commercial Officer, Generation Home

Craig McKinlay, Head of Sales, Livermore Capital

Existing Product

While Consumer Duty is important for maintaining healthy business - consumer relationships, there can be challenges for existing businesses. This session will discuss: 

• Uninformed consumers and unrealistic expectations due to misunderstandings
• Payment delays or non-payments 
• Negative feedback and reviews 
• Lack of consumer loyalty 

Chair: Jason Wassell, CEO, CCTA

Buster Tolfree, Director of Mortgages, United Trust Bank