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15 October 2020 | The Midland Hotel, MANCHESTER

Featuring the CDSP and U&T Conferences
15 October 2020 | The Midland Hotel, MANCHESTER
Thu Oct 15, 2020
09:10 - 17:00
Manchester, UK

Vulnerability is the new normal

The Covid-19 pandemic is exposing the industry’s capability to support a nation propelled into vulnerability. In these conditions, the ability of the credit and financial services profession to adapt at speed, while protecting customers and brand reputation, is critical.

 

With a collective heritage of more than 30 years, the Collections & Vulnerability Summit will host the Collections, Debt Sale & Purchase Conference and Utilities & Telecoms Conference. This unique event unites collections and customer service professionals from the utilities, telecoms, financial services and public sectors. Together, they will disclose vital information on best practice, industry trends and shared challenges.

 

 


As vulnerability becomes the norm for millions of customers, the Summit will explore digital transformation, data and analytics, collaboration with the debt advice sector, regulators and government along with forbearance and the end of payment holidays. Collections professionals will also unravel how working practices may have changed forever.


Delegates will learn:

  • How collections teams are deploying data and analytics tools to assess fluctuating affordability
  • The volumes of customers, across multiple sectors, now identified as vulnerable
  • How collections professionals are assisting customers after payment holidays end
  • The growing role of automation and wider technology in collections and recoveries 
  • The collaboration between industry, regulators, the advice sector and government,  which is now necessary for customers’ financial recovery

 The event brings together risk, credit, collections, customer services and recoveries functions within energy, water and telecoms, debt buyers, collection agencies and partners at debt recovery law firms.

 

View agenda

 

 

Previous speakers include: View All


Previous speakers include:


Gareth McNab

Money Advice Liason Manager & Open Banking for Good Engagement Lead
Nationwide Building Society

Stuart Sykes

COO
Oblix Capital

Nick Winterbottom

Head of Customer Support
CYBG

Steven Coppard

Deputy direct, Government Debt Management
Cabinet Office

Chris Fitch

Vulnerability Lead
Money Advice Trust

Peter Wallwork

Chief Executive Officer
Credit Services Association (CSA)

Carla Lourenco

Head of Credit Risk
Evolution Money

Paul Hammick

Director of unsecured collections
Lloyds Banking Group

Nick Watson

Head of Credit Services
Virgin Money Plc

Dawn Stobart

Director of External Affairs
Christians Against Poverty (CAP)

Peter Tutton

Head of Policy
StepChange Debt Charity

Frank Horvath

MD
linkfinancial

Marie Marsden

Head of Credit Operations
1989

Nick Beal

Chief Regulatory & Public Affairs Officer
Amigo Loans

Michelle Atkinson

Head of Income
United Utilities PLC

Nicky Butler

Business Principal EMEA
Nice

Penelope Clarke

Head of Credit Risk Compliance and Conduct Risk
Vodafone

Steve Banks

Head of Home & Business Credit Risk
nPower

Christina Renshaw

Head of Collections
Valda Energy

Malachy McVeigh

Head of Credit and Collections
Power NI

Alex Russell-Rutherford, CCXP

Customer Experience Manager
Wessex Water

Mark Gutteridge

Managing Director
Flipper

Daniel Walker-Nolan

Principal of strategy and policy
Ofwat

Matthew Lashbrook

Head of Debt and Credit Control
Green Network Energy

Dennis Berg

Senior Manager Vulnerability and Consumer Policy
OFGEM

Ben Erwin

Director
Barclays

David Poole

Chief Risk Officer
Brighthouse

Andrew Alderson

Affordable Solutions Manager
Npower

Tasneem Bhamji

Product owner financial wellbeing
Lloyds Banking Group

Sponsor


 

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By sponsoring the Collections & Vulnerability Summit you can benefit from putting your company in front of leading decision-makers and industry peers.

 

With an intensive marketing campaign, the earlier you partner with us, the more you will benefit.

 

Become a sponsor

 

 

Get your brand noticed

 

Gain significant brand exposure through our extensive marketing coverage

 

Develop business relationships

 

Make direct contact with new prospects

 

Differentiate yourself from your competitors
Create competitor differentiation with your company name head and shoulders above your competition


Meet an engaged audience

 

The best opportunity to connect with a highly engaged audience of influential purchasing decision makers within a focussed one-day event


Give attendees a ’taste’ of your business
Demonstrate services and products to potential customers across the industry

Book with confidence

 

Sponsor with confidence, Credit Strategy has 20 years’ experience running events in the industry

 

Audience

Collections & Vulnerability Summit audience seniority levelCollections & Vulnerability Summit audience industry breakdown

 

 

 


 

Sponsors
Supporters
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Agenda at a glance

 

This is an agenda preview. A full agenda with speakers will be revealed shortly.

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08:15

Registration

09:00

Chairman’s welcome

09:10

Economic update

09:30

Panel session: Vulnerability is the new normal

10:10

Back to business: Best practice post Covid-19

10:50

Morning tea, networking and exhibition break

Collections, Debt Sale & Purchase

Utilities & Telecoms

Business Vulnerability and Operational Resilience

11:20

Regulatory update:
New FCA guidance; industry responses and interpretations

Tackling accumulated consumer debt

Business continuity planning: Preparing for future disruptions

11:45

How collections professionals can adapt to a rapidly changing environment

Identifying and supporting vulnerable customers

Determining business vulnerabilities

12:25

Identifying and supporting vulnerable customers: Short term and long-term vulnerabilities

Segmenting your customer base for optimal collections

Investing in people: Improving internal resilience

12:50

Lunch

Collections, Debt Sale & Purchase

Utilities & Telecoms

Business Vulnerability and Operational Resilience

13:50

Building a truly scalable collections function

The shift in challenges as customer base grows

Managing external risks: Suppliers and outsourcing

14:15

AI to Open Banking: Does efficiency come at a cost?

Customer engagement: Maintaining relationships with your customers

Minimising operational risk in a rapidly evolving technological landscape

14:40

Customer engagement: How has the last six months changed customer interaction

Protecting customers from fraud

Keeping businesses running: Securing funding post Covid-19

15:20

Afternoon tea, networking and exhibition break

Collections, Debt Sale & Purchase

Utilities & Telecoms

Business Vulnerability and Operational Resilience

15:40

Debt sale 2020: How has the market changed?

Regulator panel

Tackling fraud: Preventing future attacks at a time of heightened vulnerability

16:10

Closing plenary: Working practices: How have they changed forever?

16:50

End of conference

 

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Venue 

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Address:

The Midland Hotel
16 Peter St
Manchester
M60 2DS

The Midland is located on Peter Street in the centre of Manchester.

 

The hotel is within walking distance of Manchester Oxford Road (200 metres) and Manchester Piccadilly (0.6 miles) and is easily accessible from all corners of the country, Manchester Airport and Local and National rail links making it the perfect base for your visit to Manchester.

 

Train

The nearest train stations to the hotel are Manchester Oxford Road (200 metres) and Manchester Piccadilly (¾ mile). For train times and journey planning please visit nationalrail.co.uk. The main station for nationwide services is Manchester Piccadilly, which is linked to the hotel by the Metrolink Network (on the Eccles, Altrincham, Manchester Airport and East Didsbury lines, alighting at St Peter’s Square) and by the Metroshuttle Free Bus Route.

 

Metrolink

The Metrolink network runs across the City Centre and Greater Manchester. The nearest stop to The Midland is St Peter’s Square to the side of the hotel, with services including those to and from Manchester Piccadilly, Manchester Victoria and Manchester International Airport. For timetables and journey planning please visit metrolink.co.uk.

 

Bus

Manchester is serviced by a free Metroshuttle bus which links the main train stations, car parks, shopping areas and hotel around the city centre running at least every ten minutes, the nearest stop is outside the Free Trade Hall, 150 metres from the front of the hotel.

For bus services operating from Manchester City Centre around Greater Manchester, please visit tfgm.com/buses.

 

Car

From the South
From the M6 Junction 19 join the M56. Follow signs for the city centre (A5103). Then follow signs for the Manchester Central Convention Complex/Bridgewater Hall onto Medlock Street. Go through the lights onto Lower Mosley Street. Pass Bridgewater Hall on your right and the rear of the hotel is facing you.

 

From the North
From the M6, join the M61 at Preston. Follow signs for M60 south and west towards the Trafford Centre. Then follow signs for the Manchester Central Convention Complex/Bridgewater Hall onto Medlock Street. Go through the lights onto Lower Mosley Street. Pass Bridgewater Hall on your right and the rear of the hotel is facing you.

With SatNav
When using a satellite navigation system, please use postcode M2 3NQ to reach the hotel.

 

Car parking

The Midland does not have its own car park; however parking is available at: NCP Manchester Central (0.1 miles). SatNav: M2 3GX

Seven disabled parking bays are available across the road from the main entrance of the hotel on Mount Street, which are free for Blue Badge Holders.

 

Airport

Manchester International airport is the nearest Airport to The Midland (10 miles). It is connected to the City Centre by rail to Manchester Piccadilly and Manchester Oxford Road Stations, and by Metrolink to the St Peter’s Square stop to the side of the hotel.

 

For futher information please contact our events team or call 020 7940 4840

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The annual Vulnerability Awareness Dinner, which follows the Collections & Vulnerability Summit, brings together the widest possible group of credit and collections professionals, across multiple sectors, to showcase those independently judged as best-in-class.

 

The dinner unities both the Collections & Customer Service Awards and Utilities & Telecoms Awards - with a collective heritage of 25 years! This event recognises success and rewards professionals for their exceptional and critical work across credit and collections, working in financial services, energy, water, telecoms and public sectors.

 

More details including categories and entry open and deadline dates will be revealed very shortly.

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Prices

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All passes entitle you to access both the CDSP and U&T conferences, as part of the Collections & Vulnerability Summit.

 

25% discount

Credit Strategy Premium members are entitled to a 25% discount across all conference passes. To learn more please click here

 


Passes

 

Creditor / Lender

Supplier

Charity

1 May –

31 May

1 June –

29 June

1 July –

31 July

1 Aug –

31 Aug

1 Sept –

31 Sept

1 Oct -
15 Oct

£550 £650 £750 £850 £950 1,050
£715 £815 £915 £1,015 £1,115 1,215
£450 £450 £450 £450 £450 £450

Book now

All prices are exclusive of VAT.

If you have any questions, please contact us by email directly by phone at 020 7940 4840.

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Influential audience
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Learn
Hear high profile panel discussions and rigorous on-stage interviews covering vital topics such as vulnerability, digital collections and open banking

Network
Connect with c-suite and function heads from across the entire collections, debt sale and purchase profession

Insight
Gain knowledge from industry leaders on the current and future state of the sector amidst the pandemic
Learn
Hear high profile panel discussions and rigorous interviews covering the topics that are keeping the industry up at night
Network
Connect with c-suite and function heads from across the entire collections and vulnerability profession



Audience feedback:

 

Awareness
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New business
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Exposure
Gain high impact market exposure by being part of the extensive multi-platform marketing campaign

 

Awareness
Establish your presence in the market, or consolidate your position as a leading provider in the industry
New business
Capture the attention of influential buyers and build new prospects
Exposure
Gain high impact market exposure by being part of the extensive multi-platform marketing campaign

 

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