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18-20 MAY 2021 | Digital Broadcast

18-20 May 2021 | Digital Broadcast

Day 1 - 18 June 2021

1. Vulnerability Summit Day 1 - Opening Remarks

1. Vulnerability Summit Day 1 - Opening Remarks

2. FCA address - Fair and consistent treatment of vulnerable customers

2. FCA address - Fair and consistent treatment of vulnerable customers

3. Introducing the Financial Vulnerability Index

3. Introducing the Financial Vulnerability Index

4. Communication tools for vulnerable customers

4. Communication tools for vulnerable customers

5. Experian Insights - How the pandemic has impacted consumer credit and data driven innovations to help vulnerable customers

5. Experian Insights - How the pandemic has impacted consumer credit and data driven innovations to help vulnerable customers

6. Food vulnerability during Covid

6. Food vulnerability during Covid

7. Reducing the poverty premium

7. Reducing the poverty premium

8. Closing remarks

8. Closing remarks

Day 2 - 19 June 2021

1. Welcome Address

1. Welcome Address

2. A portrait of illegal money lending in the UK

2. A portrait of illegal money lending in the UK

3. Attitudes towards using vulnerability data - UKRN consumer research

3. Attitudes towards using vulnerability data - UKRN consumer research

4. Addressing employee vulnerability

4. Addressing employee vulnerability

5. Identifying vulnerability at source in 2021

5. Identifying vulnerability at source in 2021

6. Personal insolvency- impact of Covid-19

6. Personal insolvency- impact of Covid-19

7. Responsible debt recovery strategies

7. Responsible debt recovery strategies

8. Pension planning: Protecting vulnerable customers

8. Pension planning: Protecting vulnerable customers

9. Closing remarks

9. Closing remarks

Day 3 - 20 June 2021

1. Welcome Address

1. Welcome Address

2. Financial Resilience and Mental Wellbeing

2. Financial Resilience and Mental Wellbeing

3. Fireside chat - Vulnerable data

3. Fireside chat - Vulnerable data

4. How does vulnerability compare globally

4. How does vulnerability compare globally

5. Gambling commission update

5. Gambling commission update

6. Safer gambling- Protecting the vulnerable

6. Safer gambling- Protecting the vulnerable

7. Fraud - The escalation of financial crime

7. Fraud - The escalation of financial crime

8. Closing Remarks

8. Closing Remarks



Credit Strategy and Vulnerability

Credit Strategy is a premium intelligence brand with a broad footfall in financial services, which serves a set of credit-related functions across a huge range of sectors. Vulnerability represents a key focus for us, which is why we host the Collections & Vulnerability Summit as well as the Vulnerability Awareness Gala.

Opening ceremony - Collections & Vulnerability Summit 2020

Vulnerability Awareness Gala 2020


About CS TV

After a year where the entire credit and financial services sector has faced unprecedented challenges, Credit Strategy has used covid as a catalyst to unite its communities around a set of sector-themed digital broadcasts.

Among the sectors covered by the CS TV brand are:

- Car Finance
- Credit Risk & Collections
- Mortgages
- Alternative Lending
- Trade credit
- Open banking
- Cards & Payment
- Utilities & Telecoms
- Collections & Vulnerability
- Vulnerability
- Commercial finance
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