Tue Nov 24, 2020 - Wed Nov 25, 2020
16:30 - 18:00
Digital Broadcast
Vulnerability is the new normal
The industry is supporting an unprecedented number of customers who have found themselves in vulnerable circumstances due to the outbreak and subsequent lockdown.
The Vulnerability Awareness Gala, sponsored by Experian, took place on 24 November and featured two awards during one evening.
- Collections & Customer Service (CCS) Awards
- Utilities & Telecoms (U&T) Awards, sponsored by Just
A digital broadcast event
In a year in which the pandemic has become a catalyst for innovation, agility and transformation, the Vulnerability Awareness Gala reflected the times in 2020 by becoming a fully digital, broadcast event taking place during Vulnerability Awareness Week and a part of the Credit Festival.
The awards recognised the outstanding achievements of firms, teams and individuals, working in the credit and collections functions across financial services, the public sector, energy, water and telecoms.
All judges
2020 winners
Agent of the Year
Lauren Kennedy, Financial Wellness Group
Best Customer Service Provider
Financial Wellness Group
Best Legal Services
Mortimer Clarke Solicitors (part of the Cabot Credit Management Group)
Best Use of Technology - Business Continuity
Sponsored by Lantern
Webio
Best Vulnerable Customer Support - Covid-19
Sponsored by Lantern
MotoNovo Finance Collections Team
Debt Advice Provider of the Year
Sponsored by Lantern
Mental Health & Money Advice
Debt Purchaser of the Year
Sponsored by Ardent Credit Services
Lowell
Excellence in Training
Sponsored by Ardent Credit Services
Money Advice Trust
Transformation Programme of the Year
Sponsored by Ardent Credit Services
NewDay
Best Outsourcing and Partnership Initiative of the Year
ExlService Holdings
Best Use of Technology - Business Continuity
Sponsored by Just
British Gas with Revive Management
Best Vulnerable Customer Support Initiative - Covid-19
Sponsored by Lantern
United Utilities Water
Best Vulnerable Customer Support Team
Sponsored by Just
Power NI
Sponsors
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Bearing the theme Vulnerability is the new normal, the Collections & Vulnerability Summit, sponsored by Experian, brought together the leaders influencing how vulnerable customers are assisted, across multiple sectors, as they share experiences and best practice for customers affected by Covid-19.
With a collective heritage of more than 30 years, the summit hosted the Collections, Debt Sale & Purchase Conference and Utilities & Telecoms Conference sponsored by Just. This unique event brought sector experts together as they explored responses to the vast, volatile shifts in vulnerability seen this year.
Collections leaders analysed the scale of the pandemic’s impact on customers, new volumes of customers now identified as vulnerable, forbearance amid the end of payment holidays, industry collaboration and several topics around technology.
As creditors and collections organisations had to switch to work-from-home polices once again in November, the Collections & Vulnerability Summit has featured debates on the critical role of automation, how the pandemic may act as a catalyst for digital transformation across collections and how the deployment of data and analytics to assess affordability has evolved since the lockdown.
Prices
The Credit Festival is now over. All registered participants will soon be given a three-months access to the all-demand content, representing over 80hrs of content. The on-demand content will be hosted on the Credit Festival website, and participants will be notified the page goes live.
In the meantime, congratulations to all our 2020 Award winners! Bespoke winner packages are now available - please see below.
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| License to use CCS/U&T awards winner’s logo |
| CCS/U&T Awards certificate |
| Physical engraved trophy |
| Winners video |
| Judges’ comments |
| Full page advert in printed Credit Strategy Magazine |
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Double page piece of collaborative content detailing what set your company apart from other finalists |
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Price if you purchased a company license |
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Price without a company license |
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£2,495 |
£995 |
FREE |
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