THIS EVENT TAKES PLACE DURING CREDIT FESTIVAL. FIND OUT MORE HERE

24 November 2020

Digital Broadcast

Featuring the CCS Awards and U&T Awards sponsored by
24 November 2020 | Digital Broadcast
Tue Nov 24, 2020 - Wed Nov 25, 2020
16:30 - 18:00
Digital Broadcast

Vulnerability is the new normal

The industry is supporting an unprecedented number of customers who have found themselves in vulnerable circumstances due to the outbreak and subsequent lockdown.

 

The Collections & Customer Service (CCS) Awards, and the Utilities & Telecoms (U&T) Awards, sponsored by Just, capture the unprecedented level of support the industry is providing and publicly recognises the work to support them.

 

A digital broadcast event

In a year in which the pandemic has become a catalyst for innovation, agility and transformation, the Vulnerability Awareness Gala will reflect the times in 2020 by becoming a fully digital, broadcast event taking place during Vulnerability Awareness Week and a part of the Credit Festival. Find out more here.

 

 

New categories in both programmes include:

  • The Company Award for Business Continuity
  • The Company Award for Sustainability
  • Best Technology Provider – Business Continuity
  • Best Use of Technology - Business Continuity
  • Best Vulnerable Customer Support Initiative - Covid-19

The awards recognise the outstanding achievements of firms, teams and individuals, working in the credit and collections functions across financial services, the public sector, energy, water and telecoms.

 

View all categories

 

ENTRIES ARE CLOSED

Entries are now closed for both CCS and U&T Awards. Thank you for all your entries, we look forward to reviewing them all on judging day.

 

Following the Collections & Vulnerability Summit, the awards will be held as a digital broadcast.

All judges


Ben Erwin

Director
Barclays

Michelle Atkinson

Head of Income
United Utilities

Chris Cousins

Supplier Strategy Conduct Performance Manager
NatWest Group

Rob Mayer

Head of Collections (Interim)
OVO Energy

Leighton Grew

Director, Collections, Recoveries and Restructuring
Shawbrook Bank

Ian Parry

Founder - Future Leaders
The Utilities Mentoring Network

Hamblin-Boone Russell

Chief Executive Officer
Civil Enforcement Association

Bell Simon

Senior Collections Manager
Shell Energy

Steve Bevan

Director of Collections
NewDay

Matt Baker

Senior Consumer Vulnerability Manager
British Gas

Marie Marsden

Head of Credit Operations
The Very Group

Ian Worthington

Senior Recoveries Strategy Manager
Lloyds Banking Group

John Hegarty

Head of Recoveries
SSE

Victoria Oliver

Director of Client Development
Just

Chris Leslie

Chief Executive Officer
CSA

Ruby Mitchell

Senior Operations Manager
Octopus Energy Group
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ENTRIES ARE CLOSED

Entries are now closed for both CCS and U&T Awards. Thank you for all your entries, we look forward to reviewing them all on judging day.

 

VIEW CATEGORIES

 

CCS Awards categories U&T Awards categories

 

CONFIDENTIALITY
All materials will remain confidential to the judges. Winning case studies may be used in post-event materials to promote best practice but permission will be sought from entrants before publishing.

 

NEED HELP?
Please contact our events team via email or call 020 7940 4835 - press 4.

 

TERMS & CONDITIONS
By entering the awards, you are agreeing to our terms & conditions. Please click here to view the full terms & conditions. It’s mandatory for shortlisted companies to have at least one representative at the awards ceremony to collect their award should they win. Therefore, every shortlisted entry has a single seat at the Awards Dinner. Entrants reaching the provisional shortlist will be contacted prior to the public announcement of the full shortlist to pay for your reserved seat and discuss optional table bookings and promotional opportunities. The shortlist will not include entrants who have not secured their seat as once the shortlist is announced publicly, tables sell fast. Therefore, to ensure the full shortlist can attend we have put this measure in place.

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Sponsors


 

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We are committed to working in partnership with our sponsors to ensure sponsors achieve their aims. Please complete the short request form detailing your requirements and a member of the team will be in touch within 24 hours with a targeted proposal.

 

BECOME A SPONSOR

 

For further information, please contact our sales team by email or call us at 020 7940 4840

 

Audience

Collections & Vulnerability Summit audience seniority levelCollections & Vulnerability Summit audience industry breakdown

 

 


U&T Awards headline sponsor

Sponsor

Supporters

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Venue


 

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Address:

The Midland Hotel
16 Peter St
Manchester
M60 2DS

The Midland is located on Peter Street in the centre of Manchester.

 

The hotel is within walking distance of Manchester Oxford Road (200 metres) and Manchester Piccadilly (0.6 miles) and is easily accessible from all corners of the country, Manchester Airport and Local and National rail links making it the perfect base for your visit to Manchester.

 

Train

The nearest train stations to the hotel are Manchester Oxford Road (200 metres) and Manchester Piccadilly (¾ mile). For train times and journey planning please visit nationalrail.co.uk. The main station for nationwide services is Manchester Piccadilly, which is linked to the hotel by the Metrolink Network (on the Eccles, Altrincham, Manchester Airport and East Didsbury lines, alighting at St Peter’s Square) and by the Metroshuttle Free Bus Route.

 

Metrolink

The Metrolink network runs across the City Centre and Greater Manchester. The nearest stop to The Midland is St Peter’s Square to the side of the hotel, with services including those to and from Manchester Piccadilly, Manchester Victoria and Manchester International Airport. For timetables and journey planning please visit metrolink.co.uk.

 

Bus

Manchester is serviced by a free Metroshuttle bus which links the main train stations, car parks, shopping areas and hotel around the city centre running at least every ten minutes, the nearest stop is outside the Free Trade Hall, 150 metres from the front of the hotel.

For bus services operating from Manchester City Centre around Greater Manchester, please visit tfgm.com/buses.

 

Car

From the South
From the M6 Junction 19 join the M56. Follow signs for the city centre (A5103). Then follow signs for the Manchester Central Convention Complex/Bridgewater Hall onto Medlock Street. Go through the lights onto Lower Mosley Street. Pass Bridgewater Hall on your right and the rear of the hotel is facing you.

 

From the North
From the M6, join the M61 at Preston. Follow signs for M60 south and west towards the Trafford Centre. Then follow signs for the Manchester Central Convention Complex/Bridgewater Hall onto Medlock Street. Go through the lights onto Lower Mosley Street. Pass Bridgewater Hall on your right and the rear of the hotel is facing you.

With SatNav
When using a satellite navigation system, please use postcode M2 3NQ to reach the hotel.

 

Car parking

The Midland does not have its own car park; however parking is available at: NCP Manchester Central (0.1 miles). SatNav: M2 3GX

Seven disabled parking bays are available across the road from the main entrance of the hotel on Mount Street, which are free for Blue Badge Holders.

 

Airport

Manchester International airport is the nearest Airport to The Midland (10 miles). It is connected to the City Centre by rail to Manchester Piccadilly and Manchester Oxford Road Stations, and by Metrolink to the St Peter’s Square stop to the side of the hotel.

 

For futher information please contact our events team or call 020 7940 4840

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C&V Summit_website banner-03.jpg

Bearing the theme Vulnerability is the new normal, the Collections & Vulnerability Summit will bring together the leaders influencing how vulnerable customers are assisted, across multiple sectors, as they share experiences and best practice for customers affected by Covid-19.

 

With a collective heritage of more than 30 years, the summit will host the Collections, Debt Sale & Purchase Conference and Utilities & Telecoms Conference sponsored by Just. This unique event unites sector experts will explore responses to the vast, volatile shifts in vulnerability seen this year.

 

Collections leaders will explore the scale of the pandemic’s impact on customers, new volumes of customers now identified as vulnerable, forbearance amid the end of payment holidays, industry collaboration and several topics around technology.

 

After creditors and collections organisations switched to work-from-home polices en masse in March, the Collections & Vulnerability Summit will feature debates on the critical role of automation, how the pandemic may act as a catalyst for digital transformation across collections, and how the deployment of data and analytics to assess affordability has evolved since the lockdown.

 

Learn more

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Prices


 

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Don’t miss the leading edge insight, inspiration, celebrations and learnings available at the first Credit Festival. All content will be available live or on-demand through live digital broadcast, bringing you over 80hrs of content across November.


Discover what’s included in a Credit Festival pass

Credit Summit
Credit Awards
Women in Credit Awards
FSE Week
Lending Summit
Lending Awards
Car Finance Conference
Car Finance Awards
Collections & Vulnerability Summit – U&T
Collections & Vulnerability Summit – CDSP
U&T Awards
Collections & Customer Service Awards
Credit Festival Pass £800 + VAT*

*Tickets are only available to Creditors, Lenders and Charities. All other businesses can attend the event by taking one of our sponsorship packages. Sponsorship form here.

 

Book now

 

 

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Awareness
Establish your presence in the market, or consolidate your position as a leading provider in the industry
New business
Capture the attention of influential buyers and build new prospects
Exposure
Gain high impact market exposure by being part of the extensive multi-platform marketing campaign

 

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