15 October 2020 | The Midland Hotel, MANCHESTER

Featuring the CDSP and U&T Awards
15 October 2020 | The Midland Hotel, MANCHESTER
Thu Oct 15, 2020
09:10 - 17:00
Manchester, UK

Vulnerability is the new normal

The Covid-19 pandemic is exposing the industry’s capability to support a nation propelled into vulnerability. In these conditions, the ability of the credit and financial services profession to adapt at speed, while protecting customers and brand reputation, is critical.

 

With a collective heritage of more than 30 years, the Collections & Vulnerability Summit will host the Collections, Debt Sale & Purchase Conference and Utilities & Telecoms Conference. This unique event unites collections and customer service professionals from the utilities, telecoms, financial services and public sectors. Together, they will disclose vital information on best practice, industry trends and shared challenges.

 


As vulnerability becomes the norm for millions of customers, the Summit will explore digital transformation, data and analytics, collaboration with the debt advice sector, regulators and government along with forbearance and the end of payment holidays. Collections professionals will also unravel how working practices may have changed forever.


Delegates will learn:

  • How collections teams are deploying data and analytics tools to assess fluctuating affordability
  • The volumes of customers, across multiple sectors, now identified as vulnerable
  • How collections professionals are assisting customers after payment holidays end
  • The growing role of automation and wider technology in collections and recoveries
  • The collaboration between industry, regulators, the advice sector and government, which is now necessary for customers’ financial recovery

The event brings together risk, credit, collections, customer services and recoveries functions within energy, water and telecoms, debt buyers, collection agencies and partners at debt recovery law firms.

 

View agenda

Featured Speakers View All


Featured Speakers


Gareth McNab

Money Advice Liason Manager & Open Banking for Good Engagement Lead
Nationwide Building Society

Stuart Sykes

COO
Oblix Capital

Nick Winterbottom

Head of Customer Support
CYBG

Steven Coppard

Deputy direct, Government Debt Management
Cabinet Office

Chris Fitch

Vulnerability Lead
Money Advice Trust

Peter Wallwork

Chief Executive Officer
Credit Services Association (CSA)

Carla Lourenco

Head of Credit Risk
Evolution Money

Paul Hammick

Director of unsecured collections
Lloyds Banking Group

Nick Watson

Head of Credit Services
Virgin Money Plc

Dawn Stobart

Director of External Affairs
Christians Against Poverty (CAP)

Peter Tutton

Head of Policy
StepChange Debt Charity

Frank Horvath

MD
linkfinancial

Marie Marsden

Head of Credit Operations
1989

Nick Beal

Chief Regulatory & Public Affairs Officer
Amigo Loans

Michelle Atkinson

Head of Income
United Utilities PLC

Nicky Butler

Business Principal EMEA
Nice

Penelope Clarke

Head of Credit Risk Compliance and Conduct Risk
Vodafone

Steve Banks

Head of Home & Business Credit Risk
nPower

Christina Renshaw

Head of Collections
Valda Energy

Malachy McVeigh

Head of Credit and Collections
Power NI

Alex Russell-Rutherford, CCXP

Customer Experience Manager
Wessex Water

Mark Gutteridge

Managing Director
Flipper

Daniel Walker-Nolan

Principal of strategy and policy
Ofwat

Matthew Lashbrook

Head of Debt and Credit Control
Green Network Energy

Dennis Berg

Senior Manager Vulnerability and Consumer Policy
OFGEM

Ben Erwin

Director
Barclays

David Poole

Chief Risk Officer
Brighthouse

Andrew Alderson

Affordable Solutions Manager
Npower

Tasneem Bhamji

Product owner financial wellbeing
Lloyds Banking Group

2019 winners

 

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Agent of the Year

Agent of the Year

Fiona Winton, Three

Highly commended: Michelle Scollen, npower

Best Conduct & Culture

Best Conduct & Culture

Octopus Energy


Best Customer Service Provider

Flipper

Best Outsourcing and Partnership Initiative of the Year

Best Outsourcing and Partnership Initiative of the Year

npower & Sonex Financial

Best Technology Provider – Collections

Best Technology Provider – Collections

illion Digital Tech Solutions


Best Use of Technology

Flipper

Highly commended: Phillips & Cohen Associates (UK)

Best Vulnerable Customer Support Initiative

Best Vulnerable Customer Support Initiative

United Utilities Water

Best Vulnerable Customer Support Team

Best Vulnerable Customer Support Team

United Utilities Water

Energy Team of the Year – Collections –  sponsored by TDX Group

Energy Team of the Year – Collections

sponsored by TDX Group

Sigma in partnership with Pure Planet

Highly commended: Lowell

Telecoms & Home Media Team of the Year

Telecoms & Home Media Team of the Year

Vodafone UK

Transformation Programme of the Year

Transformation Programme of the Year

United Utilities Water

Highly commended: Northumbrian Water Collections Team

Water Team of the Year – Collections sponsored by Court Enforcement Services

Water Team of the Year – Collections

sponsored by Court Enforcement Services

United Utilities Water

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Sponsors


 

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We are committed to working in partnership with our sponsors to ensure sponsors achieve their aims. Please complete the short request form detailing your requirements and a member of the team will be in touch within 24 hours with a targeted proposal.

 

BECOME A SPONSOR

 

For further information, please contact our sales team by email or call us at 020 7940 4840

 


Sponsor
Supporters

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Prices


 

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Features

 

Sparkling drinks reception

Sumptuous three-course meal with wine followed by coffee and petit fours

Entertainment provided

After-party with dancing until 2am

A bucket of 10 premium beers

Two bottles of premium champagne

Table entertainment

 

Prices

 


Platinum

Gold  Silver  Bronze 
       
       
     
     

     

 

£4,500

 

£4,000

 

£3,500

 

£3,000

 


BOOK NOW

All prices are exclusive of VAT.


Winners packages

 

License to use U&T Awards winner’s logo
U&T Awards certificate
Winners photo of you collecting the award
Judges’ comments
Full page advert in printed Credit Strategy Magazine

Double page piece of collaborative content detailing what set your company apart from other finalists

 

Price if you book a table

Price without a table booking

 


Premium plus

 

Premium

 

Standard

 

 

 

   

 

£3,495

 

£995

 

FREE

 £4,495 £1,995 £995

 

Want to know more about the winner’s packages? Send us an email or call us on 020 7940 4835

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Credit risk, customer service and collections for water, energy and telecoms


 

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UTconf_brand-01.jpg

Credit Strategy’s U&T Conference has been gathering credit, risk, collections and compliance experts from a wide spectrum of the UK’s utilities, water and telecoms providers for this annual conference for nearly a decade. The event takes place during the day of the U&T Awards.

 

Learn more

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Venue


 

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Address:
The Midland
16 Peter St, Manchester M60 2DS
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Influential audience
Gain insight from industry leaders on the current and future state of the sector


Learn
Hear high profile panel discussions and rigorous on-stage interviews covering vital topics such as vulnerability, digital collections and open banking

Network
Connect with c-suite and function heads from across the entire collections, debt sale and purchase profession

Influential audience
Gain insight from industry leaders on the current and future state of the sector
Learn
Hear high profile panel discussions and rigorous on-stage interviews covering vital topics such as vulnerability, digital collections and open banking
Network
Connect with c-suite and function heads from across the entire collections, debt sale and purchase profession



Awareness
Establish your presence in the market, or consolidate your position as a leading provider in the industry

New business
Capture the attention of influential buyers and build new prospects


Exposure
Gain high impact market exposure by being part of the extensive multi-platform marketing campaign

 

Awareness
Establish your presence in the market, or consolidate your position as a leading provider in the industry
New business
Capture the attention of influential buyers and build new prospects
Exposure
Gain high impact market exposure by being part of the extensive multi-platform marketing campaign

 

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