Who should enter
An individual customer service/collections agent working for any of the following: energy, water or telecoms firms, debt collection agencies, debt purchasers, BPOs & third-party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.
Individuals eligible for nomination
An agent working in a role or team that focusses specifically on vulnerable customers, for any of the following: creditors in either the utilities or telecoms sector, DCAs, debt purchasers, BPOs and third-party servicers.
Who should enter
Call centre technology providers of all kinds, operating in either the utilities or telecoms marketplace, who are serving the collections function.
Who should enter
Energy, water or telecoms firms, debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.
Who should enter
Energy, water or telecoms firms, debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.
Who should enter
Energy, water or telecoms firms, debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.
Firms eligible for nomination
Debt collection agencies/debt purchasers/BPOs and third-party servicers of all kinds operating a call centre/centres, to serve creditors in the utilities or telecoms sectors. Creditors in the utilities or telecoms sectors may nominate one of the companies above.
Who should enter
This award is for BPO providers, debt collection/purchase businesses, plus all other types of businesses and organisations working with, or providing services to, creditors in the utilities or telecoms sector.
Who should enter
Technology and data services providers of all kinds, operating in either the utilities or telecoms marketplace, who are serving the collections function. Companies have the option of sending a joint entry with the user of their technology. The company that created and provides the technology, along with the company deploying it, will both be named as joint entrants should the entry make it to the shortlist.
Who should enter
Any creditor in the utilities or telecoms sectors, or any debt purchaser, DCA, law firm, or credit reference agency, using technology to improve customer service in the collections and recoveries field, in utilities or telecoms sectors. Alternatively, any combination of a technology user and supplier can submit a joint entry.
Who should enter
Creditors in the utilities or telecoms sector, debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms. Joint entries will be accepted from any of these companies and one of its service providers.
Who should enter
Any team tasked with supporting vulnerable customers, that works for any of the following organisations: Creditors in the utilities or telecoms sectors, or debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.
Who should enter
Any company, either creditor or otherwise, considering itself a part of the collections industry, which is active in the utilities or telecoms sectors.
Companies eligible to be nominated
Teams performing a collections function for a creditor in the energy sector, who are working with consumer and/or commercial customers. This category is open to in-house teams within creditors, and teams within a debt collection agency (DCA), law firm, debt purchaser or BPO, working for a creditor. Creditors may nominate a team within a DCA, law firm debt purchaser or BPO, and vice versa.
Companies eligible to be nominated
Teams performing a credit and debt management function within a creditor in the energy sector, who are working with consumer and/or commercial customers. This category is open to in-house teams within creditors only, however third-party partners may nominate on behalf of a creditor.
Companies eligible to be nominated
Credit or collections teams working with consumer and commercial customers for a creditor in the telecoms sector (including home internet, TV and multimedia entertainment, mobile and any other telecommunications/media activities). This category is open to in-house teams within creditors, however third party partners may nominate on their behalf.
Who should enter
Any creditor in the utilities or public sectors, or any debt purchaser, DCA, BPO, law firm, credit reference agency, or any other service provider working for creditors in either of these sectors, where the service relates to collections.
Who should enter
Any creditor in the utilities or public sectors, or any debt purchaser, DCA, BPO, law firm, credit reference agency, or any other service provider working for creditors in either of these sectors, where the service relates to collections.
Who should enter
Any UK creditor or supplier, operating in either the utilities or telecoms sector, which has made a step change in its existing procedures, operations and/or technology within their collections/customer services function, with demonstrable benefits for their organisation.
Individuals eligible for nomination
As opposed to a frontline agent, this category is for managers, senior managers, directors, divisional heads, c-suite executives, or any other business leaders, working for any of the following: Creditors in the utilities or telecoms sector, DCAs, debt purchasers, BPOs and third-party servicers.
This individual must have led either an initiative, set of initiatives, programmes, policy or process changes, a team or set of teams, with a specific focus on supporting vulnerable customers.
Companies eligible to be nominated
Teams performing a collections function for a creditor in the water sector, who are working with consumer and/or commercial customers. This category is open to in-house collections/customer service teams within creditors, and teams within a debt collection agency (DCA), law firm, debt purchaser or BPO, working for a water supplier. Creditors may nominate a team within a DCA, law firm debt purchaser or BPO, and vice versa.
Companies eligible to be nominated:
Teams performing a credit and debt management function within a creditor in the water sector, who are working with consumer and/or commercial customers. This category is open to in-house teams within creditors only, however third-party partners may nominate a team within a water supplier.
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