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24 November 2020

Digital Broadcast

Featuring the CCS Awards and U&T Awards sponsored by
24 November 2020 | Digital Broadcast

 

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Agent of the year

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Who should enter
An individual customer service/collections agent working for any of the following: Financial services firms, local authorities, central government departments or agencies, debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.

Agent of the Year – Vulnerable Customers

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Individuals eligible for nomination

An agent working in a role or team that focusses specifically on vulnerable customers, for any of the following: creditors in the financial services sector or public sector, DCAs, debt purchasers, BPOs and third-party services. An agent working for a utilities or telecoms company cannot enter this category.

NOTE: A single, named individual should be indicated as the nominee by the organisation providing the entry. They must work as frontline staff in a contact center.

Best Call Centre Technology Provider

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Who should enter

Any organisation that provides customer interaction management and/or call centre technology products and services to creditors in the financial services, utilities or telecoms sector, public sector (local and central government), as well as for collections businesses, debt purchasers, BPO firms or servicers.

Best Conduct & Culture

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Who should enter

Financial services firms, local authorities, central government departments or agencies, debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.

Energy, water or telecoms companies cannot enter this category.

Best Contact Centre Team

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Who should enter

Financial services firms, local authorities, central government departments or agencies, debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.

Contact centre teams working directly for, or specifically on behalf of, energy, water or telecoms firms cannot enter this category.

Best Customer Service Provider

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Who should enter

Financial services firms, local authorities, central government departments and government agencies, debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.

Energy, water or telecoms companies cannot enter this category.

Best Legal Services Provider

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Who should enter

Law firms with a strong or predominant focus on collections or litigation activity, legal divisions/companies within debt purchasers, legal divisions/companies owned by outsourcing companies, legal teams working within BPO businesses, legal teams and practitioners working within creditor organisations.

Best Outsourced Call Centre Operation

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Who should enter

Debt collection agencies/debt purchasers/BPOs and third-party servicers of all kinds operating a call centre/centres, to serve the financial services or public sectors. Creditors in the financial services or public sector space may nominate one of the companies above.

Best Outsourcing & Partnership Initiative of the Year

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Who should enter

This award is for BPO providers, debt collection/purchase businesses, plus all other types of businesses and organisations working with, or providing services to, creditors, in the financial services and/or public sectors. Public sector here refers to both local and central government.

Best Public Sector Collections Team

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Who should enter

Collections teams from any of the following:

A government department, authority or agency such as HMRC, DWP, Cabinet Office, Treasury, Border Agency, Insolvency Service.

A local authority

Government-founded organisations such as UKAR and Student Loans Company.

A joint venture between a private company and a government department/agency; such as Indesser

A private company whose team specialises in local authority, central government or government agency collections.

Best Technology Provider – Business Continuity

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Who should enter

Technology and data services providers of all kinds, operating in either the financial services sector or public sector, who are serving the collections function. Companies have the option of sending a joint entry with the user of their technology. The company that created and provides the technology, along with the company deploying it, will both be named as joint entrants should the entry make it to the shortlist. Creditors in the financial services space may nominate a provider.

Best Use of Technology - Business Continuity

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Who should enter

Any creditor in the financial services space, or any debt purchaser, DCA, law firm, or credit reference agency, using technology to improve customer service in the collections and recoveries field, in the financial services or public sectors. Alternatively, any combination of a technology user and supplier can submit a joint entry.

Best Vulnerable Customer Support Initiative - Covid-19

Enter now

Who should enter

Creditors in the financial services or public sectors, debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms. Joint entries will be accepted from any of these companies and one of its service providers.

Utility or telecoms providers cannot enter this category.

Best Vulnerable Customer Support Team

Enter now

Who should enter

Any team tasked with supporting vulnerable customers, that works for any of the following organisations: Creditors in the financial services or public sectors, or debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.

Utilities and telecoms providers cannot enter this entry.

Charitable Initiative of the Year

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Who should enter

Any company, either creditor or otherwise, considering itself a part of the collections industry, which is active in the financial services or public sectors. Public sector here refers to local and central government.

Energy, water or telecoms companies cannot enter this category.

Debt Advice Provider of the Year

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Who should enter

Organisations that provide free or fee-charging debt advice, or personal debt solutions such as IVAs, debt management plans, bankruptcies, protected trust deeds, debt relief orders and the debt arrangement scheme in Scotland.

Debt Purchaser of the Year

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Who should enter

Any company purchasing, investing or co-investing in portfolios of consumer or commercial debt, in the financial services sector.

Excellence in Training

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Who should enter

Trade bodies, academic institutions, debt advice providers, consultancies, accountancy and professional services firms, law firms, banks and other financial services firms, debt collection agencies, debt purchasers, BPOs & third party administrators, judicial services & enforcement providers. Utility or telecoms providers, or firms providing training only to these sectors, cannot enter this category.

Responsible Debt Seller

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Who should enter

Any creditor or lender in the financial services, utilities or telecoms space, or if applicable, the public sector, that has sold portfolios or a single portfolio of performing or non-performing debt, comprising of consumer and/or commercial debt, in 2019/2020.

The CCS Company Award for Business Continuity

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Companies eligible for nomination

Any creditor in the financial services sector or public sector, or any debt purchaser, DCA, BPO, law firm, credit reference agency, or any other service provider working for creditors in the public sector or financial services, where the service relates to collections.

The CCS Company Award for Sustainability

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Companies eligible for nomination

Any creditor in the financial services sector or public sector, or any debt purchaser, DCA, BPO, law firm, credit reference agency, or any other service provider working for creditors in the public sector or financial services, where the service relates to collections.

Transformation Programme of the Year

Enter now

Who should enter

Any UK creditor or supplier, operating in either the financial services sector or public sector, which has made a step change in its existing procedures, operations and/or technology within their collections/customer services function, with demonstrable benefits for their organisation.

Vulnerability Champion

Enter now

Individuals eligible for nomination:

As opposed to a frontline agent, this category is for managers, senior managers, directors, divisional heads, c-suite executives, or any other business leaders, working for any of the following: Creditors in the financial services sector or public sector, DCAs, debt purchasers, BPOs and third-party servicers.This individual must have led either an initiative, set of initiatives, programmes, policy or process changes, a team or set of teams, with a specific focus on supporting vulnerable customers.

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New business
Capture the attention of influential buyers and build new prospects
Exposure
Gain high impact market exposure by being part of the extensive multi-platform marketing campaign

 

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