16 October | The Midland Hotel, MANCHESTER

Credit risk, customer service and collections for water, energy and telecoms
16 October | The Midland Hotel, MANCHESTER
Wed Oct 16, 2019
09:15 - 17:00
The Midland Hotel, Manchester

Tackling the major issues specific to water, energy and telecoms


 

Add to calendar 10/16/2019 08:15 AM 10/16/2019 04:30 PM London Visit the Household Credit Conference website The Nottingham Belfry Hotel, Nottingham

 

The dedicated conference for the risk, credit, collections, customer services, and recoveries functions within energy, water, and telecoms. Exploring innovation, vulnerability, affordability and a future look at how U&T firms are structured.

 

Book now

 

Attendence:


Last year more than 150 attended from across the energy, water, public sector, and telecoms community. The U&T Conference has brought together experts from the UK’s largest utilities and telecoms providers for nearly a decade.

 

It’s the perfect opportunity to make sure your systems and processes match up with your peers, expand your network and gain insight into how your colleagues are shaping the common challenges.

Featured Speakers View All


Featured Speakers


Penelope Clarke

Head of Credit Risk Compliance and Conduct Risk
Vodafone

Barry Forster

Head of Collections Customer Services Home & Business
nPower

Katy Barnes

Head of Risk
Sky

Ben Jones

Co-Founder & CEO
Lite Energy

Michelle Atkinson

Head of income domestic retail
United Utilities

All Speakers


Michelle Atkinson

Head of income domestic retail
United Utilities

Ben Jones

Co-Founder & CEO
Lite Energy

Penelope Clarke

Head of Credit Risk Compliance and Conduct Risk
Vodafone

Ian Parry

Director of Retail
Bristol Energy

Stephen Banks

Head of Home & Business Credit Risk
nPower

Rebecca Dibb-Simkin

Marketing Director
Octopus Energy

Malachy McVeigh

Head of credit and collections
Power NI

Barry Forster

Head of Collections Customer Services Home & Business
nPower

Alex Russell-Rutherford

Customer Experience Manager
Wessex Water

Katy Barnes

Head of Risk
Sky

Mark Chapman

Head of Collections Complaints and Social Media
OVO Energy

John Preston

Head of Billing, Collections and Revenue Assurance
Tesco Mobile

Mark Gutteridge

Managing Director
Flipper

Dan Walker-Nolan

Principal of strategy and policy
Ofwat

Matthew Lashbrook

Head of debt and credit control
Green Network Energy

Gary McCready

Director Commercial Planning
Dixons Carphone

Dennis Berg

Senior Manager Vulnerability and Consumer Policy
OFGEM

Ed Heal

Director of Utilities and Telecoms
Experian

Adam Simpson

Senior Consultant Utilities and Telcos
Experian

Marcel LeGouais

Managing Editor
Shard Financial Media

Ben Erwin

Director - Barclays Financial Assistance
Barclays

Chris Fitch

Vulnerability Lead
Money Advice Trust

David Poole

Chief Risk Officer
Brighthouse

Sponsors


 

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By sponsoring the Collections & Vulnerability Summit you can benefit from putting your company in front of leading decision-makers and industry peers.

 

With an intensive marketing campaign, the earlier you partner with us, the more you will benefit.

 

Become a sponsor

 

 

 

Get your brand noticed

 

Gain significant brand exposure through our extensive marketing coverage

 

Develop business relationships

 

Make direct contact with new prospects

 

Differentiate yourself from your competitors
Create competitor differentiation with your company name head and shoulders above your competition


Meet an engaged audience

 

The best opportunity to connect with a highly engaged audience of influential purchasing decision makers within a focussed one-day event


Give attendees a ’taste’ of your business
Demonstrate services and products to potential customers across the industry

Book with confidence

 

Sponsor with confidence, Credit Strategy has 20 years’ experience running events in the industry

 

 

2019 Sponsors


 

Headline Sponsor
Sponsors
Supporters
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Agenda at a glance


 

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View full agenda

 

08.15

Registration

 

Main stage

09.00

Welcome from Credit Strategy

09.10

Defining vulnerability keynote panel

10:10

Consumer panel: Interaction, advice and vulnerable circumstances

10.50

Morning tea, networking and exhibition break

 

U&T sessions

Breakout sessions

11.20

Opening Address

11.25

An innovative approach to affordability: United Utilities OFGEM session: Customer Vulnerability Strategy

11.50

Telecoms moving into lending and future of financial services

OFWAT session: Measures to improve billing and affordability

12.25

Technology transformation and how it can empower the customer Open Banking

12.55

Lunch

13:55

Creating inclusive, customer-centric strategies

14:25

Vulnerable customers, risk assessment and affordability

15:05

Customer service, engagement and complaint management

15:35

Afternoon tea, networking and exhibition break

15:40 Reducing barriers to switching whilst increasing loyalty

16:30

Debt collection and management

17:10

End of conference

 

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Prices


 

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All passes entitle you to access both the CDSP and U&T conferences, as part of the Collections & Vulnerability Summit.

Book now


 

Release 1
1 May –

31 May

Release 2
1 June –

29 June

Release 3
1 July –

31 July

Release 4
1 Aug –

31 Aug

Release 5
1 Sept –

3 Oct

Premium Member* - Creditor

£375

£450

£525

£600

£675

Premium Member* - Supplier

£488

£563

£638

£713

£788

Premium Member* - Charity

£338

£338

£338

£338

£338

Creditor / Lender

£500

£600

£700

£800

£900

Supplier

£650

£750

£850

£950

£1,050

Charity

£450

£450

£450

£450

£450


If you have any questions, please contact us by email directly by phone at 020 7940 4840.

*Premium members are entitled to a 25% discount on all conference passes. To learn more please click here

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Join the household credit community

Receive the latest news, competitions, event updates, exclusive offers and promotions direct to your inbox

Reasons to attend


Receive vital updates on legislation and the introduction of new tariffs

Hear from the likes of OFGEM and OFWAT on GDPR, vulnerability with data compliance and customer retention

Gain ideas from best practice case studies and how your industry peers are overcoming shared problems


Attended in 2018

Big questions the agenda will cover


• What does 'good' look like when balancing automated and human contact strategies?

• Should we conduct internal and external data checks on vulnerability before passing an account to an external collections partner?

• What contact strategy works best?

Reasons to sponsor


• Awareness - Establish your presence in the market, or consolidate your position as a leading provider


• New business - Strengthen and build business relationships by meeting your target audience face-to-face


• Exposure - Gain high impact market exposure by being part of the extensive multi-platform marketing campaign

Headline Sponsor

Experian

Sponsors

Vulnerability Registration Service
Money Advice Trust

Supporters

CCTA
CFA
CSA
Credit Strategy homepage
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