16 October | The Midland Hotel, MANCHESTER

Credit risk, customer service and collections for water, energy and telecoms
16 October | The Midland Hotel, MANCHESTER
Wed Oct 16, 2019
09:15 - 17:00
The Midland Hotel, Manchester

Tackling the major issues specific to water, energy and telecoms


Add to calendar 10/16/2019 08:15 AM 10/16/2019 04:30 PM London Visit the Household Credit Conference website The Nottingham Belfry Hotel, Nottingham


The dedicated conference for the risk, credit, collections, customer services, and recoveries functions within energy, water, and telecoms. Exploring innovation, vulnerability, affordability and a future look at how U&T firms are structured.


Book now



Last year more than 150 attended from across the energy, water, public sector, and telecoms community. The U&T Conference has brought together experts from the UK’s largest utilities and telecoms providers for nearly a decade.


It’s the perfect opportunity to make sure your systems and processes match up with your peers, expand your network and gain insight into how your colleagues are shaping the common challenges.

Featured Speakers View All

Featured Speakers

Penelope Clarke

Head of Credit Risk Compliance and Conduct Risk

Barry Forster

Head of Collections Customer Services Home & Business

Katy Barnes

Head of Risk

Ben Jones

Co-Founder & CEO
Lite Energy

Michelle Atkinson

Head of income domestic retail
United Utilities

All Speakers

Michelle Atkinson

Head of income domestic retail
United Utilities

Ben Jones

Co-Founder & CEO
Lite Energy

Penelope Clarke

Head of Credit Risk Compliance and Conduct Risk

Ian Parry

Director of Operations (Interim)
Orbit Energy

Steve Banks

Head of Home & Business Credit Risk

Rebecca Dibb-Simkin

Marketing Director
Octopus Energy

Malachy McVeigh

Head of credit and collections
Power NI

Barry Forster

Head of Collections Customer Services Home & Business

Alex Russell-Rutherford

Customer Experience Manager
Wessex Water

Katy Barnes

Head of Risk

Mark Chapman

Head of Collections Complaints and Social Media
OVO Energy

John Preston

Head of Billing, Collections and Revenue Assurance
Tesco Mobile

Mark Gutteridge

Managing Director

Dan Walker-Nolan

Principal of strategy and policy

Matthew Lashbrook

Head of debt and credit control
Green Network Energy

Gary McCready

Director Commercial Planning
Dixons Carphone

Dennis Berg

Senior Manager Vulnerability and Consumer Policy

Ed Heal

Director of Utilities and Telecoms

Adam Simpson

Senior Consultant Utilities and Telcos

Marcel LeGouais

Managing Editor
Shard Financial Media

Ben Erwin

Director - Barclays Financial Assistance

Chris Fitch

Vulnerability Lead
Money Advice Trust

David Poole

Chief Risk Officer

Stuart Simpson

Head of Equiniti Benefactor

Michael Kennelly

Buisness Development Director Equiniti Benefactor

Lizzie Hieron

Managing Director
Social Energy



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By sponsoring the Collections & Vulnerability Summit you can benefit from putting your company in front of leading decision-makers and industry peers.


With an intensive marketing campaign, the earlier you partner with us, the more you will benefit.


Become a sponsor




Get your brand noticed


Gain significant brand exposure through our extensive marketing coverage


Develop business relationships


Make direct contact with new prospects


Differentiate yourself from your competitors
Create competitor differentiation with your company name head and shoulders above your competition

Meet an engaged audience


The best opportunity to connect with a highly engaged audience of influential purchasing decision makers within a focussed one-day event

Give attendees a ’taste’ of your business
Demonstrate services and products to potential customers across the industry

Book with confidence


Sponsor with confidence, Credit Strategy has 20 years’ experience running events in the industry



2019 Sponsors


Headline partner
Knowledge partner
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Agenda at a glance


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View full agenda





Main stage


Welcome from Credit Strategy


Defining vulnerability keynote panel


Consumer panel: Interaction, advice and vulnerable circumstances


Morning tea, networking and exhibition break


U&T sessions

Breakout sessions


Opening Address


An innovative approach to affordability: United Utilities OFGEM session: Customer Vulnerability Strategy


Telecoms moving into lending and future of financial services

OFWAT session: Measures to improve billing and affordability


Technology transformation and how it can empower the customer Reducing barriers to switching whilst increasing loyalty




Creating inclusive, customer-centric strategies


Vulnerable customers, risk assessment and affordability


Adapting your business to support customers in vulnerable circumstances


Afternoon tea, networking and exhibition break

15:40 Customer service, engagement and complaint management


Debt collection and management


End of conference


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All passes entitle you to access both the CDSP and U&T conferences, as part of the Collections & Vulnerability Summit.

Book now


Release 1
1 May –

31 May

Release 2
1 June –

29 June

Release 3
1 July –

31 July

Release 4
1 Aug –

31 Aug

Release 5
1 Sept –

3 Oct

Premium Member* - Creditor






Premium Member* - Supplier






Premium Member* - Charity






Creditor / Lender


















If you have any questions, please contact us by email directly by phone at 020 7940 4840.

*Premium members are entitled to a 25% discount on all conference passes. To learn more please click here

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Join the household credit community

Receive the latest news, competitions, event updates, exclusive offers and promotions direct to your inbox

Reasons to attend

Receive vital updates on legislation and the introduction of new tariffs

Hear from the likes of OFGEM and OFWAT on GDPR, vulnerability with data compliance and customer retention

Gain ideas from best practice case studies and how your industry peers are overcoming shared problems

Attended in 2018

Big questions the agenda will cover

• What does 'good' look like when balancing automated and human contact strategies?

• Should we conduct internal and external data checks on vulnerability before passing an account to an external collections partner?

• What contact strategy works best?

Reasons to sponsor

• Awareness - Establish your presence in the market, or consolidate your position as a leading provider

• New business - Strengthen and build business relationships by meeting your target audience face-to-face

• Exposure - Gain high impact market exposure by being part of the extensive multi-platform marketing campaign

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