October 2020 | The Midland Hotel, MANCHESTER

Credit risk, customer service and collections for water, energy and telecoms
October 2020 | The Midland Hotel, MANCHESTER
Wed Oct 14, 2020
09:15 - 17:00
Manchester, UK

Tackling the major issues specific to water, energy and telecoms


Add to calendar 10/14/2020 08:15 AM 10/16/2019 04:30 PM London Visit the Household Credit Conference website The Nottingham Belfry Hotel, Nottingham


The dedicated conference for the risk, credit, collections, customer services, and recoveries functions within energy, water, and telecoms. Exploring innovation, vulnerability, affordability and a future look at how U&T firms are structured.



Last year more than 150 attended from across the energy, water, public sector, and telecoms community. The U&T Conference has brought together experts from the UK’s largest utilities and telecoms providers for nearly a decade.


It’s the perfect opportunity to make sure your systems and processes match up with your peers, expand your network and gain insight into how your colleagues are shaping the common challenges.

Featured Speakers View All

Featured Speakers

Penelope Clarke

Head of Credit Risk Compliance and Conduct Risk

Steve Banks

Head of Home & Business Credit Risk

Michelle Atkinson

Head of Income
United Utilities PLC

Christina Renshaw

Head of Collections
Valda Energy

All Speakers

Michelle Atkinson

Head of Income
United Utilities PLC

Penelope Clarke

Head of Credit Risk Compliance and Conduct Risk

Steve Banks

Head of Home & Business Credit Risk

Malachy McVeigh

Head of Credit and Collections
Power NI

Alex Russell-Rutherford, CCXP

Customer Experience Manager
Wessex Water

Mark Gutteridge

Managing Director

Daniel Walker-Nolan

Principal of strategy and policy

Matthew Lashbrook

Head of Debt and Credit Control
Green Network Energy

Dennis Berg

Senior Manager Vulnerability and Consumer Policy

Ed Heal

Director of Utilities and Telecoms

Marcel LeGouais

Managing Editor
Shard Financial Media

Ben Erwin


Chris Fitch

Vulnerability Lead
Money Advice Trust

David Poole

Chief Risk Officer

Stuart Simpson

Head of Equiniti Benefactor

Michael Kennelly

Buisness Development Director Equiniti Benefactor

Colette Land

Senior Telcos and Utilities Consulting Partner

Robert Haslingden

Head of Digital Propositions

Christina Renshaw

Head of Collections
Valda Energy

Andrew Alderson

Affordable Solutions Manager

Ranjit Krishna ACMA CGMA

Independent Consultant

Calum Fuller

Editor at Credit Strategy
Shard Financial Media



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By sponsoring the Collections & Vulnerability Summit you can benefit from putting your company in front of leading decision-makers and industry peers.


With an intensive marketing campaign, the earlier you partner with us, the more you will benefit.


Become a sponsor




Get your brand noticed


Gain significant brand exposure through our extensive marketing coverage


Develop business relationships


Make direct contact with new prospects


Differentiate yourself from your competitors
Create competitor differentiation with your company name head and shoulders above your competition

Meet an engaged audience


The best opportunity to connect with a highly engaged audience of influential purchasing decision makers within a focussed one-day event

Give attendees a ’taste’ of your business
Demonstrate services and products to potential customers across the industry

Book with confidence


Sponsor with confidence, Credit Strategy has 20 years’ experience running events in the industry



2019 Sponsors


Headline partner
Knowledge partners
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Agenda at a glance


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View full agenda





Main stage


Welcome from Credit Strategy


Defining vulnerability keynote panel


Morning tea, networking and exhibition break


Utilities and telecoms sessions


Opening Address


An innovative approach to affordability


OFGEM: Customer Vulnerability Strategy


OFWAT: Addressing affordability and vulnerability through PR19


Creating inclusive, customer-centric strategies to support financially vulnerable customers




Vulnerable customers, risk assessment and affordability


Adapting your business to support customers in vulnerable circumstances


Reducing barriers to switching whilst increasing loyalty


Afternoon tea, networking and exhibition break

15:40 Customer service, engagement and complaint management


Debt collection and management


End of conference


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All passes entitle you to access both the CDSP and U&T conferences, as part of the Collections & Vulnerability Summit.

Book now


Release 1
1 May –

31 May

Release 2
1 June –

29 June

Release 3
1 July –

31 July

Release 4
1 Aug –

31 Aug

Release 5
1 Sept –

3 Oct

Premium Member* - Creditor






Premium Member* - Supplier






Premium Member* - Charity






Creditor / Lender


















If you have any questions, please contact us by email directly by phone at 020 7940 4840.

*Premium members are entitled to a 25% discount on all conference passes. To learn more please click here

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Join the household credit community

Receive the latest news, competitions, event updates, exclusive offers and promotions direct to your inbox

Reasons to attend

Receive vital updates on legislation and the introduction of new tariffs

Hear from the likes of OFGEM and OFWAT on GDPR, vulnerability with data compliance and customer retention

Gain ideas from best practice case studies and how your industry peers are overcoming shared problems

Attended in 2018

Big questions the agenda will cover

• What does 'good' look like when balancing automated and human contact strategies?

• Should we conduct internal and external data checks on vulnerability before passing an account to an external collections partner?

• What contact strategy works best?

Reasons to sponsor

• Awareness - Establish your presence in the market, or consolidate your position as a leading provider

• New business - Strengthen and build business relationships by meeting your target audience face-to-face

• Exposure - Gain high impact market exposure by being part of the extensive multi-platform marketing campaign

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