16 October | The Midland Hotel, MANCHESTER

Utilities & Telecoms awards Nottingham
Supporting excellence within credit and collections in Utilities & Telecoms
16 October | The Midland Hotel, MANCHESTER
Wed Oct 16, 2019
18:00 - 01:00
The Midland Hotel, Manchester

Utilities & Telecoms Awards 2019

Supporting excellence within credit and collections in Utilities & Telecoms

Add to calendar10/16/2019 08:15 AM10/17/2019 02:00 AM LondonUtilities & Telecoms Awards Visit the U&T Awards website The Midland Hotel, Manchester

 

 

For 2019, the Utilities & Telecoms (U&T) Awards will be held as part of the first Collections & Vulnerability Summit Annual Dinner.

 

The annual dinner, which follows the Collections & Vulnerability Summit, marks the culmination of our unique, major gathering of credit and collections professionals, working across the financial services, energy, water, telecoms and public sectors.

 

Now in its ninth year, the Utilities & Telecoms Awards once again presents an opportunity to champion the outstanding achievements of organisations, teams and individuals working for energy, water or telecoms providers.

 

New for 2019

 

This year, the U&T Awards will be held alongside the Collections & Customer Service (CCS) Awards, at the annual dinner.

 

On the night, awards will be handed out to:

  • Finalists operating in the utilities and telecoms sectors, who entered the U&T Awards; and
  • Finalists working in financial services or the public sector, who entered the CCS Awards

By uniting both awards programmes, Credit Strategy will bring together the widest possible group of credit and collections professionals, across multiple sectors, to showcase those independently judged as best-in-class.

 

Enter now

 

Both awards programmes are independently judged. The annual black-tie dinner and ceremony will be held at The Midland Hotel, Manchester, providing a forum for unparalleled networking opportunities.

 

Key dates:

Free entry deadline - 12 July 2019

Final entry deadline - 19 July 2019

 

Order of ceremonies*

7.15pm - Drinks reception

7.45pm - Call to dinner

8.00pm - Welcome speeches

8.15pm - Dinner

10.15pm - Host entertainment

10.25pm - Awards ceremony

11.35pm - After-party and networking in the Trafford Suite

02.00am - Carriages

*subject to change

Judges View All


Judges


Stephen Banks

Head of Home & Business Credit Risk
nPower

Lisa Connell

Customer Service Manager Collections
Northumbrian Water

Jane Haymes

Collections and Credit Strategy Manager
United Utilities

Cormac O'Sullivan

Practice Lead
Arum

Ian Parry

Director of Retail
Bristol Energy

Tim Sheer

Head of Billing & Collections
Loop / Yorkshire Water

Mark Ramsey

Debt Strategy Manager
Severn Trent Water

Penelope Clarke

Head of Credit Risk Compliance and Conduct Risk
Vodafone

Sponsors


 

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We are committed to working in partnership with our sponsors to ensure sponsors achieve their aims. Please complete the short request form detailing your requirements and a member of the team will be in touch within 24 hours with a targeted proposal.

 

BECOME A SPONSOR

 

For further information, please contact our sales team by email or call us at 020 7940 4840

 


Sponsor
Supporters

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Categories


 

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Getting Started

Click on one of the categories below and login or register to view the entry page, what the judges are looking for and to start your entries. From there you can enter as many categories as you wish and can edit and return to your entries as many times as you like before the final deadline.

 

Entry Deadline

Entries usually cost £200 but are free of charge up until 12 July 2019. The final entry deadline is 19 July 2019.

 

Confidentiality

All materials will remain confidential to the judges. Winning case studies may be used in post-event materials to promote best practice, but permission will be sought from entrants before publishing.

 

Terms & Conditions

By entering the awards, you are agreeing to our terms & conditions. Please click here to view the full terms & conditions.

 

Need Help?

Please contact our events team via email or call 020 7940 4835 - press 4.

Agent of the Year

Enter now

Who should enter
An individual customer service/collections agent working for any of the following: energy, water or telecoms firms, debt collection agencies, debt purchasers, BPOs & third-party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.

Agent of the Year – Vulnerable Customers

Enter now

Individuals eligible for nomination

An agent working in a role or team that focusses specifically on vulnerable customers, for any of the following: creditors in either the utilities or telecoms sector, DCAs, debt purchasers, BPOs and third-party servicers.

Best Conduct & Culture

Enter now

Who should enter

Energy, water or telecoms firms, debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.

Best Contact Centre Team

Enter now

Who should enter

Energy, water or telecoms firms, debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.

Best Customer Service Provider

Enter now

Who should enter

Energy, water or telecoms firms, debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.

Best Outsourced Call Centre Operation

Enter now

Firms eligible for nomination

Debt collection agencies/debt purchasers/BPOs and third-party servicers of all kinds operating a call centre/centres, to serve creditors in the utilities or telecoms sectors. Creditors in the utilities or telecoms sectors may nominate one of the companies above.

Best Outsourcing & Partnership Initiative of the Year

Enter now

Who should enter

This award is for BPO providers, debt collection/purchase businesses, plus all other types of businesses and organisations working with, or providing services to, creditors in the utilities or telecoms sector.

Best Technology Provider - Collections

Enter now

Who should enter

Technology and data services providers of all kinds, operating in either the utilities or telecoms marketplace, who are serving the collections function. Companies have the option of sending a joint entry with the user of their technology. The company that created and provides the technology, along with the company deploying it, will both be named as joint entrants should the entry make it to the shortlist.

Best Technology Provider – Credit Risk and Fraud Prevention

Enter now

Who should enter

Technology and data services providers of all kinds, operating in either the utilities or telecoms sector. These companies have the option of sending a joint entry with a utilities or telecoms creditor. The company that created and provides the technology, along with the company deploying it, will both be named as joint entrants should the entry make it to the shortlist. Creditors in the utilities or telecoms sectors may nominate a provider.

Best Training Provider

Enter now

Who should enter

Trade bodies, academic institutions, debt advice providers, consultancies, accountancy and professional services firms, law firms, water, energy or telecoms providers, debt collection agencies, debt purchasers, BPOs & third party administrators, judicial services & enforcement providers.

Best Use of Technology

Enter Now

Who should enter

Any creditor in the utilities or telecoms sectors, or any debt purchaser, DCA, law firm, or credit reference agency, using technology to improve customer service in the collections and recoveries field, in utilities or telecoms sectors. Alternatively, any combination of a technology user and supplier can submit a joint entry.

Best Vulnerable Customer Support Initiative

Enter now

Who should enter

Creditors in the utilities or telecoms sector, debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms. Joint entries will be accepted from any of these companies and one of its service providers.

Best Vulnerable Customer Support Team

Enter now

Who should enter

Any team tasked with supporting vulnerable customers, that works for any of the following organisations: Creditors in the utilities or telecoms sectors, or debt collection agencies, debt purchasers, BPOs & third party administrators, debt advice and debt management providers, judicial services & enforcement providers, law firms.

Charitable Initiative of the Year

Enter now

Who should enter

Any company, either creditor or otherwise, considering itself a part of the collections industry, which is active in the utilities or telecoms sectors.

Energy Team of the Year – Collections

Enter now

Companies eligible to be nominated

Teams performing a collections function for a creditor in the energy sector, who are working with consumer and/or commercial customers. This category is open to in-house teams within creditors, and teams within a debt collection agency (DCA), law firm, debt purchaser or BPO, working for a creditor. Creditors may nominate a team within a DCA, law firm debt purchaser or BPO, and vice versa.

Energy Team of the Year – Credit

Enter now

Companies eligible to be nominated
Teams performing a credit and debt management function within a creditor in the energy sector, who are working with consumer and/or commercial customers. This category is open to in-house teams within creditors only, however third-party partners may nominate on behalf of a creditor.

Telecoms and Home Media Team

Enter now

Companies eligible to be nominated
Credit or collections teams working with consumer and commercial customers for a creditor in the telecoms sector (including home internet, TV and multimedia entertainment, mobile and any other telecommunications/media activities). This category is open to in-house teams within creditors, however third party partners may nominate on their behalf.

Transformation Programme of the Year

Enter now

Who should enter

Any UK creditor or supplier, operating in either the utilities or telecoms sector, which has made a step change in its existing procedures, operations and/or technology within their collections/customer services function, with demonstrable benefits for their organisation.

Vulnerability Champion

Enter now

Individuals eligible for nomination

As opposed to a frontline agent, this category is for managers, senior managers, directors, divisional heads, c-suite executives, or any other business leaders, working for any of the following: Creditors in the utilities or telecoms sector, DCAs, debt purchasers, BPOs and third-party servicers.

This individual must have led either an initiative, set of initiatives, programmes, policy or process changes, a team or set of teams, with a specific focus on supporting vulnerable customers.

Water Team of the Year – Collections

Enter now

Companies eligible to be nominated

Teams performing a collections function for a creditor in the water sector, who are working with consumer and/or commercial customers. This category is open to in-house collections/customer service teams within creditors, and teams within a debt collection agency (DCA), law firm, debt purchaser or BPO, working for a water supplier. Creditors may nominate a team within a DCA, law firm debt purchaser or BPO, and vice versa.

Water Team of the Year – Credit

Enter now

Companies eligible to be nominated:
Teams performing a credit and debt management function within a creditor in the water sector, who are working with consumer and/or commercial customers. This category is open to in-house teams within creditors only, however third-party partners may nominate a team within a water supplier.

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Credit risk, customer service and collections for water, energy and telecoms


 

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Credit Strategy’s U&T Conference has been gathering credit, risk, collections and compliance experts from a wide spectrum of the UK’s utilities, water and telecoms providers for this annual conference for nearly a decade. The event takes place during the day of the U&T Awards.

 

Learn more

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Prices


 

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Features

Sparkling drinks reception

Sumptuous three-course meal with wine followed by coffee and petit fours

Entertainment provided

After-party with dancing until 2am

A bucket of 10 premium beers

Two bottles of premium champagne

Table entertainment

 

Prices

 


Platinum

Gold Silver Bronze

 

£4,500

 

£4,000

 

£3,500

 

£3,000

 


BOOK NOW

All prices are exclusive of VAT.


Winners packages

 

License to use U&T Awards winner’s logo
U&T Awards certificate
Winners photo of you collecting the award
Judges’ comments
Full page advert in printed Credit Strategy Magazine

Double page piece of collaborative content detailing what set your company apart from other finalists

 

Price if you book a table

Price without a table booking

 


Premium plus

 

Premium

 

Standard

 

 

 

£3,495

 

£995

 

FREE

£4,495 £1,995 £995

 

Want to know more about the winner’s packages? Send us an email or call us on 020 7940 4835

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Reasons to attend


• Network - Build relationships with award winning companies and create business opportunities


Support - Celebrate and be seen to support the industry's achievements

• Entertain - Invite your prospective and exciting clients and reward staff performance

Attending

Why enter


Separate yourself from your competition - Making the shortlist, being nominated or winning an award, differentiates you/your company from your competitors, emphasising your achievements to the market.

Free marketing - Being shortlisted promotes your brand through Credit Strategy’s market reach, opening doors to gain new contacts and shines a light on your achievements to the industry.

Increase credibility - An award win plays a key part in building your customer base. Everyone wants to partner with the best and a third party accreditation provides you with that endorsement.

2018 Judges

Amanda Scovell

Amanda Scovell

Cormac O'Sullivan

Cormac O'Sullivan

Ian Parry

Ian Parry

Jane Haymes

Jane Haymes

Lisa Connell

Lisa Connell

Reasons to sponsor

Exposure - Gain significant brand exposure pre and post-event through our extensive marketing and editorial coverage

• Audience - Make direct contact with your target audience and build new prospects with award winning companies

• Competitive advantage - A unique opportunity to promote your brand and stand out against your competitors connect

Sponsors

Court Enforcement Services

Supporters

CCTA
CFA
CSA
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