16 October | The Midland Hotel, MANCHESTER

Utilities & Telecoms awards Nottingham
Supporting excellence within credit and collections in Utilities & Telecoms
16 October | The Midland Hotel, MANCHESTER
Wed Oct 16, 2019
19:17 - 02:00
The Midland Hotel, Manchester

Utilities & Telecoms Awards 2019

Supporting excellence within credit and collections in Utilities & Telecoms

Add to calendar10/16/2019 08:15 AM10/17/2019 02:00 AM LondonUtilities & Telecoms Awards Visit the U&T Awards website The Midland Hotel, Manchester



For 2019, the Utilities & Telecoms (U&T) Awards will be held as part of the first Collections & Vulnerability Summit Annual Dinner.


The annual dinner, which follows the Collections & Vulnerability Summit, marks the culmination of our unique, major gathering of credit and collections professionals, working across the financial services, energy, water, telecoms and public sectors.


Now in its ninth year, the Utilities & Telecoms Awards once again presents an opportunity to champion the outstanding achievements of organisations, teams and individuals working for energy, water or telecoms providers.


New for 2019


This year, the U&T Awards will be held alongside the Collections & Customer Service (CCS) Awards, at the annual dinner.


On the night, awards will be handed out to:

  • Finalists operating in the utilities and telecoms sectors, who entered the U&T Awards; and
  • Finalists working in financial services or the public sector, who entered the CCS Awards

By uniting both awards programmes, Credit Strategy will bring together the widest possible group of credit and collections professionals, across multiple sectors, to showcase those independently judged as best-in-class.


Book now


Both awards programmes are independently judged. The annual black-tie dinner and ceremony will be held at The Midland Hotel, Manchester, providing a forum for unparalleled networking opportunities.


Key dates:

Free entry deadline - 12 July 2019

Final entry deadline - 19 July 2019


Order of ceremonies*

7.15pm - Drinks reception

7.45pm - Call to dinner

8.00pm - Welcome speeches

8.15pm - Dinner

10.15pm - Host entertainment

10.25pm - Awards ceremony

11.35pm - After-party and networking in the Trafford Suite

02.00am - Carriages

*subject to change

Judges View All


Steve Banks

Head of Home & Business Credit Risk

Lisa Connell

Customer Service Manager Collections
Northumbrian Water

Jane Haymes

Collection Strategy Manager
United Utilities

Cormac O'Sullivan

Practice Lead

Ian Parry

Director of Operations (Interim)
Orbit Energy

Tim Sheer

Head of Billing & Collections
Loop / Yorkshire Water

Mark Ramsey

Debt Strategy Manager
Severn Trent Water

Penelope Clarke

Head of Credit Risk Compliance and Conduct Risk

2019 Shortlist


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Agent of the Year

Jayne Edwards, Bristol Energy

Michelle Scollen, npower

Adele Windsor, Bristol Energy

Fiona Winton, Three


Best Conduct & Culture

Ardent Credit Services

Bristol Energy Customer Specialist Centre

Northumbrian Water Collections Team

Octopus Energy

Phillips & Cohen Associates (UK)

TDX Group


Best Customer Service Provider


Phillips & Cohen Associates (UK)


Best Outsourcing and Partnership Initiative of the Year

AccountScore & Vodafone

Flint Bishop

npower & Sonex Financial

Severn Trent Water & Orbit Solutions

Sigma in partnership with ScottishPower


Best Technology Provider – Collections

Baker Tilly Creditor Services

illion Digital Tech Solutions

LexisNexis Risk Solutions



Best Use of Technology




Phillips & Cohen Associates (UK)

PowerNI/Energia Credit and Collections Team

Best Vulnerable Customer Support Initiative

Sigma in partnership with ScottishPower

SSE Vulnerability Strategy Team

TDX Group and Vodafone

The Vulnerability Registration Service

United Utilities Water


Best Vulnerable Customer Support Team



United Utilities Water

Yorkshire Water - Customer Support Team


Energy Team of the Year - Collections

Flint Bishop


Sigma in partnership with Pure Planet


Telecoms & Home Media Team of the Year

Tesco Mobile Billing Risk and Assurance Team

Three Collections Team

Vodafone UK


Transformation Programme of the Year

Northumbrian Water Collections Team

United Utilities Water


Vulnerability Champion

Stephen Kelly, Three

Katy O’Sullivan, Santander Consumer Finance

Natalie Tate, TDX Group


Water Team of the Year - Collections

Sponsored by Court Enforcement Services

Northumbrian Water Collections Team

South East Water Collections Team

United Utilities Water

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We are committed to working in partnership with our sponsors to ensure sponsors achieve their aims. Please complete the short request form detailing your requirements and a member of the team will be in touch within 24 hours with a targeted proposal.




For further information, please contact our sales team by email or call us at 020 7940 4840



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Credit risk, customer service and collections for water, energy and telecoms


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Credit Strategy’s U&T Conference has been gathering credit, risk, collections and compliance experts from a wide spectrum of the UK’s utilities, water and telecoms providers for this annual conference for nearly a decade. The event takes place during the day of the U&T Awards.


Learn more

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Sparkling drinks reception

Sumptuous three-course meal with wine followed by coffee and petit fours

Entertainment provided

After-party with dancing until 2am

A bucket of 10 premium beers

Two bottles of premium champagne

Table entertainment





Gold Silver Bronze











All prices are exclusive of VAT.

Winners packages


License to use U&T Awards winner’s logo
U&T Awards certificate
Winners photo of you collecting the award
Judges’ comments
Full page advert in printed Credit Strategy Magazine

Double page piece of collaborative content detailing what set your company apart from other finalists


Price if you book a table

Price without a table booking


Premium plus













£4,495 £1,995 £995


Want to know more about the winner’s packages? Send us an email or call us on 020 7940 4835

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Join the utilities & telecoms community

Receive the latest news, competitions, event updates, exclusive offers and promotions direct to your inbox

Reasons to attend

• Network - Build relationships with award winning companies and create business opportunities

Support - Celebrate and be seen to support the industry's achievements

• Entertain - Invite your prospective and exciting clients and reward staff performance

Why enter

Separate yourself from your competition - Making the shortlist, being nominated or winning an award, differentiates you/your company from your competitors, emphasising your achievements to the market.

Free marketing - Being shortlisted promotes your brand through Credit Strategy’s market reach, opening doors to gain new contacts and shines a light on your achievements to the industry.

Increase credibility - An award win plays a key part in building your customer base. Everyone wants to partner with the best and a third party accreditation provides you with that endorsement.

2018 Judges

Amanda Scovell

Amanda Scovell

Cormac O'Sullivan

Cormac O'Sullivan

Ian Parry

Ian Parry

Jane Haymes

Jane Haymes

Lisa Connell

Lisa Connell

Reasons to sponsor

Exposure - Gain significant brand exposure pre and post-event through our extensive marketing and editorial coverage

• Audience - Make direct contact with your target audience and build new prospects with award winning companies

• Competitive advantage - A unique opportunity to promote your brand and stand out against your competitors connect


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