Around 7,500 customers and just under 500 businesses are waiting for a new energy provider after Solarplicity became the 13th company to collapse out of the energy market since the start of last year.
Under Ofgem’s safety net, the energy supply of Solarplicity’s customers will continue and prepayment meters can be topped up as normal. The outstanding credit balances of domestic customers will be protected.
It ceased trading two weeks after selling most of its customers to a rival, Toto Energy, amid a rising number of complaints and a deepening row with Ofgem, the energy regulator.
Ofgem will choose a new supplier to take on all of Solarplicity’s remaining customers.
Philippa Pickford, Ofgem’s director for future retail markets, said: “Solarplicity customers do not need to worry, as under our safety net we’ll make sure your energy supplies are secure and domestic customers’ credit balances are protected.
“Ofgem will now choose a new supplier for you and whilst we’re doing this our advice is to sit tight and don’t switch. You can rely on your energy supply as normal. We will update you when we have chosen a new supplier, who will then get in touch about your new tariff.”
Gillian Guy, chief executive of Citizens Advice, said: “Solarplicity customers can be reassured that their electricity and gas supply will continue as normal. Ofgem will appoint a new supplier who will be in touch in due course. Customers should take meter readings and avoid switching right now as they may risk losing any refunds they might be entitled to.
“Solarplicity is the 13th domestic energy company to collapse in the last two years. Our research shows these failed companies left behind £172m in unpaid industry costs, which will likely be picked up by other consumers through higher bills."