House of Fraser customers across the UK are growing increasingly concerned that their gift cards held with the department store may not be honoured following the company’s collapse and subsequent purchase by Sports Direct.
When the acquisition was made, customers with gift cards were told to send them in to the company in order to get a replacement.
In early August, Mike Ashley’s Sports Direct agreed to buy House of Fraser in a deal worth £90m, just hours after administrators from big four accountancy firm EY were appointed to the beleaguered department store chain.
However, a month on from the deal many customers have taken to social media to complain about a lack of communication from the retailer.
Should House of Fraser decide not to replace the gift cards, customers holding them will join the list of other creditors.
Other customers on Twitter were similarly frustrated.
Gift cards should probably have a financial risk warning on them. They would appear to be a form of unsecured debt issued by the retailer. It would be a very brave person who would provide unsecured debt to any retailer these days.— David Turnbull (@TURNBDW) September 18, 2018
Customers wishing to make a claim for their gift cards should contact the administrators from EY in writing and with proof of their gift cards.
House of Fraser’s public relations firm has yet to respond for a request for comment.