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Customers’ anger over House of Fraser gift cards

House of Fraser customers across the UK are growing increasingly concerned that their gift cards held with the department store may not be honoured following the company’s collapse and subsequent purchase by Sports Direct.


Calum   Fuller

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Calum   Fuller
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When the acquisition was made, customers with gift cards were told to send them in to the company in order to get a replacement.

 

In early August, Mike Ashley’s Sports Direct agreed to buy House of Fraser in a deal worth £90m, just hours after administrators from big four accountancy firm EY were appointed to the beleaguered department store chain.

 

However, a month on from the deal many customers have taken to social media to complain about a lack of communication from the retailer.

 

Should House of Fraser decide not to replace the gift cards, customers holding them will join the list of other creditors.

 

“I just know that if I return my @houseoffraser @HouseofHelpers gift card I will never hear from them again,” said Twitter user Sach.

 

Other customers on Twitter were similarly frustrated.

 

Customers wishing to make a claim for their gift cards should contact the administrators from EY in writing and with proof of their gift cards.

 

House of Fraser’s public relations firm has yet to respond for a request for comment.

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