Join this session to discuss key themes in a private forum with 6-10 peers from across the credit industry.

Led by the Financial Ombudsman Service (FOS), this session will explore the latest trends in credit complaints, including areas where volumes are rising or falling and the factors driving those changes. We will discuss examples of good practice, emerging differences in approach between firms and the FOS, and how these are being resolved.

The session will also look ahead to the expected impact of buy now, pay later regulation from July, alongside other near-term issues firms should be considering, such as economic pressures and the use of AI in complaints handling.

Please note, this roundtable is for Premium Members only. If you would like to know more about Premium Membership, please get in contact with Ioana Damu-Romanowski via the event APP or on email

Join this session to discuss the key themes below in a private forum with 6-10 peers from across the credit industry:

• How do you measure the output of a diverse workforce
• How do you get the best out of a diverse workforce
• Building a business culture which allows for diverse thinking
• Getting the recruitment right