‘Gambling blockers’ on customers’ accounts have won plaudits for some financial services firms. But, as the Money Advice Trust’s vulnerability lead consultant Chris Fitch notes, not all blockers are created equally
Sometimes we don’t speak with our customers – but the dealers, brokers, and retail staff who arrange the finance agreement will. Chris Fitch asks, in these situations, how might we help these staff to address customer vulnerability?
Although a new version of the Debt and Mental Health Evidence Form launches in October, firms need to recognise that medical evidence can also be found in other guises, says Chris Fitch
The FCA’s vulnerability guidance could lead to real change, but it must be careful with its language, says the Money Advice Trust’s vulnerability lead Chris Fitch
We would like to ask for your permission to process your data so we can send you information on any CS events as well as any related special offers and promotions.
If you accept, we will process your data to fulfill this purpose.
creditstrategy.co.uk – an online news and information service for the UK’s commercial and consumer credit industry. creditstrategy.co.uk is published by Shard Financial Media Limited, registered in England & Wales as 5481132, 1-2 Paris Garden, London, SE1 8ND. All rights reserved. Credit Strategy is committed to diversity in the workplace. @ Copyright Shard Media Group
We use cookies so we can provide you with the best online experience. By continuing to browse this site you are agreeing to our use of cookies. Click on the banner to find out more.