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Opinion

A huge range of commentary and analysis, written directly by the top influencers in the credit world, and tackling up-to-the-minute issues.

The opportunities of FOS reform

02 Jun 2025

Daniel Spenceley

Is it time to reform the FOS? Daniel Spenceley, Head of Policy at the CSA, explores bold solutions to fix a broken dispute resolution system

Inclusive by design: Moving beyond compliance for vulnerable customers

08 May 2025

Carolyn Delehanty

Customer experience and inclusive design consultant Carolyn Delehanty examines how financial firms must move beyond compliance to truly support vulnerable customers

Households are under financial pressure - why confuse them more?

30 Apr 2025

Neil Kadagathur

Neil Kadagathur of Creditspring calls for subscription-based lending to replace confusing APRs amid rising credit reliance during ’Awful April’

How invoice finance can help to fund the UK's infrastructure growth strategy

30 Apr 2025

Lisa Cleaver

As UK infrastructure booms, Lisa Cleaver of eCapital highlights the critical role invoice finance can play in supporting businesses in this industry

Affordable lending: Breaking down debt consolidation barriers

19 Mar 2025Ewan Hamilton

How is double counting keeping millions in debt cycles? Ewan Hamilton, chief product and commercial ...

Economic overview for credit risk and collections, by Trevor Williams, independent economist

26 Mar 2019

Sofia Homem, Shar dFinancial Media

Independent economist Trevor Williams looked at the risk landscape facing the UK market, at Credit Summit 2019

Secret world of payments, by Vaughan Owen, Acquired.com

26 Mar 2019

Sofia Homem, Shar dFinancial Media

Acquired.com chief marketing officer, Vaughan Owen, outlined how payments services will evolve over the coming years

A three-part harmony: How demand and UX are reshaping the credit market, by Richard Carter, Equiniti

26 Mar 2019

Sofia Homem, Shar dFinancial Media

Speaking at the Credit Summit 2019, Equiniti Credit Services’ managing director, Richard Carter, predicted how demand would develop in the credit market

Customer-centric product design, by Tim Trailor, Monzo

26 Mar 2019

Sofia Homem, Shar dFinancial Media

Tim Trailor gives an overview of how Monzo’s product design team works and the challenger bank’s plans for the future

The opportunities of FOS reform

02 Jun 2025Daniel Spenceley, Credit Services Association

Is it time to reform the FOS? Daniel Spenceley, Head of Policy at the CSA, explores bold solutions to fix a broken dispute resolution system

Inclusive by design: Moving beyond compliance for vulnerable customers

08 May 2025Carolyn Delehanty, Delehanty Consulting

Customer experience and inclusive design consultant Carolyn Delehanty examines how financial firms must move beyond compliance to truly support ...

Households are under financial pressure - why confuse them more?

30 Apr 2025Neil Kadagathur, Credit Spring

Neil Kadagathur of Creditspring calls for subscription-based lending to replace confusing APRs amid rising credit reliance during ’Awful April’

How invoice finance can help to fund the UK's infrastructure growth strategy

30 Apr 2025Lisa Cleaver, eCapital Commercial Finance

As UK infrastructure booms, Lisa Cleaver of eCapital highlights the critical role invoice finance can play in supporting businesses in this industry

Choices still face the Chancellor after the Spring Statement

01 Apr 2025Chris Leslie, Credit Services Association

In his latest opinion piece for Credit Strategy, the Credit Services Association’s chief executive Chris Leslie gives his reflections on last week’s (...

The regulation and politics of retail financial services – a stock-take

24 Mar 2025Jonathan Horsman, Centaurus Communications

In the latest A View from Westminster, Centaurus Communications managing director Jonathan Horsman dissects how Keir Starmer’s Labour government is ...

Inclusive by design: Moving beyond compliance for vulnerable customers

08 May 2025Carolyn Delehanty

Customer experience and inclusive design consultant Carolyn Delehanty examines how financial firms must move beyond compliance to truly support ...

Households are under financial pressure - why confuse them more?

30 Apr 2025Neil Kadagathur

Neil Kadagathur of Creditspring calls for subscription-based lending to replace confusing APRs amid rising credit reliance during ’Awful April’

How invoice finance can help to fund the UK's infrastructure growth strategy

30 Apr 2025Lisa Cleaver

As UK infrastructure booms, Lisa Cleaver of eCapital highlights the critical role invoice finance can play in supporting businesses in this industry

Choices still face the Chancellor after the Spring Statement

01 Apr 2025Chris Leslie

In his latest opinion piece for Credit Strategy, the Credit Services Association’s chief executive Chris Leslie gives his reflections on last week’s (...

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